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Austin INFINITI - Service Center
Austin, TX
531 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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531 Reviews of Austin INFINITI - Service Center
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April 16, 2017
Quick, easy, respectful service Super smart service team with metrics-based assessments to help customers with decision making about important services. Friendly service team, easy d Super smart service team with metrics-based assessments to help customers with decision making about important services. Friendly service team, easy drop off, and great communication. What else can you ask for? More
by drwiser
Employees Worked With
Bobby Davis
April 16, 2017
Monte Reiger made the service experience easy. Monte is always helpful and explains what needs to be done. Makes the decision making process easier. I trust him. Glad he's back. Thanks Monte is always helpful and explains what needs to be done. Makes the decision making process easier. I trust him. Glad he's back. Thanks More
by Dotty
Employees Worked With
Monte Reiger
April 15, 2017
Drop in service Unexpected battery failure. Brought to dealership without appointment. Car was taken in for repair immediately. Comfortable waiting environment and f Unexpected battery failure. Brought to dealership without appointment. Car was taken in for repair immediately. Comfortable waiting environment and friendly service. My favorite car to date More
by TZientek
Employees Worked With
Nicholas Lefebvre
April 13, 2017
Professional, friendly, extremely caring and supportive. I have always been pleased with the service I have received from Austin Infinity. Steve Donovan was my initial service adviser who retired and was ex I have always been pleased with the service I have received from Austin Infinity. Steve Donovan was my initial service adviser who retired and was excellent...he suggested Nick Lefebvre to continue with servicing my vehicle. Nick took fine care of the items we discussed. I look forward to working with him in the future for my vehicle service needs. More
by flamingo37
Employees Worked With
Nicholas Lefebvre
April 12, 2017
Awesome Service Dept!!!!!! Took my QX80 in for service and I can't tell you enough how great it was to work with Nick. He was very specific about what needed to be done and expl Took my QX80 in for service and I can't tell you enough how great it was to work with Nick. He was very specific about what needed to be done and explaiined everything in great detail. No surprises and the work was done on time and actually a little under budget. 5 star job and a very satisfied customer here. Thanks again!!! More
by John Phillips
Employees Worked With
Nicholas Lefebvre
April 12, 2017
The greatest salespeople and service department EVER! Every person I have ever dealt with at Austin Infiniti (since the days when it was located across the street from Highland Mall) has been friendly, he Every person I have ever dealt with at Austin Infiniti (since the days when it was located across the street from Highland Mall) has been friendly, helpful, knowledgeable, and a pleasure. It is a great dealership with very dedicated employees. More
by Diane1946
Employees Worked With
Tony Anthony, Dave Henricks
April 09, 2017
Thorough and Quick My 1,000 service checkup was thorough and quick! Every employee I came in contact with was friendly, open and professional in a warm way. My husband a My 1,000 service checkup was thorough and quick! Every employee I came in contact with was friendly, open and professional in a warm way. My husband and I visited 4 dealerships the day we went looking since I didn't know what type of vehicle I wanted to purchase. We felt, aside from offering a superior product, that the sales staff was interested in our wants and needs in a vehicle and provided knowledgeable answers and solutions to our questions. We also were impressed with the quality of customer service offered at Infiniti. I do wish, however, that the service department would have reminded me when I came in that my new license plates had arrived and were waiting at the front for me to pick up. I will have to make another trip into Austin to do that. Also, I appreciated the free car wash at the end of my appointment, but the car was not dried completely and water spots were left behind on my dark blue paint. Minor point, I realize, but I just thought I would be thorough also. I am more than pleased with the Infiniti brand and dealership. More
by Marsha Surles
Employees Worked With
Tony Anthony, Kenneth Collins
April 08, 2017
QX56 repairs Kenny was awesome - what a pro! Thorough, diligent, took care of all needs - handled insurance, deductible, and car was waiting for me upon arrival Kenny was awesome - what a pro! Thorough, diligent, took care of all needs - handled insurance, deductible, and car was waiting for me upon arrival with loaner. Well done! More
by Gig Em Ags 68
Employees Worked With
Kenneth Collins
April 08, 2017
got my car serviced. They did a great job They did a great job servicing my car. I enjoyed the wait in the waiting room. Great coffee served. Also got my car washed. All was great!! Thank They did a great job servicing my car. I enjoyed the wait in the waiting room. Great coffee served. Also got my car washed. All was great!! Thanks!! More
by jndemel
Employees Worked With
Dave Henricks
March 22, 2017
Great experience Excellent care and service. I love the customer waiting area. Very kind to my 3 year old grandson during our wait. Work done on time and at price Excellent care and service. I love the customer waiting area. Very kind to my 3 year old grandson during our wait. Work done on time and at price More
by Bigdog1
Employees Worked With
Michael "Tyler" Pelham
