Austin INFINITI - Service Center

Austin Infiniti Service Department Worked with Steve Donovan and he did an awesome job! He explained the service process and made sure that the service was completed on time. Thank You! Worked with Steve Donovan and he did an awesome job! He explained the service process and made sure that the service was completed on time. Thank You! More

Great service, even monthes after the sale is completed. I had a great experience every time we had to interact with Austin Infinity. In particular Chris Corn has taken excellent car of us, not only during t I had a great experience every time we had to interact with Austin Infinity. In particular Chris Corn has taken excellent car of us, not only during the sale, but also after it. When we have questions he takes the time to guide us and provide us with an answer. The expresso bar is also a big plus, More

Lack of Trust & Communication On my previous service visit to Austin Infiniti I had service performed that I did not authorize. On this visit, I simply couldn't get a timely retur On my previous service visit to Austin Infiniti I had service performed that I did not authorize. On this visit, I simply couldn't get a timely return call to discuss the specific services I wanted to have performed. Monte Reger was the service agent both times. I only received a call after sending an e-mail asking to have my car ready for pick up so I could have service done elsewhere. I understand service department are busy, but it does me no good to bring a car in for service only to have it sit all day and not have anay service performed on it. More

Austin Infiniti is AWESOME!! I bought the car in from Austin Infiniti and I drive me car 185 miles to Austin Infiniti to have it serviced. The quality is much high than the deale I bought the car in from Austin Infiniti and I drive me car 185 miles to Austin Infiniti to have it serviced. The quality is much high than the dealerships in the Houston area. More

The Service Department makes or breaks . . . . . Austin Infiniti's Service Department is what keeps us coming back again and again to Austin Infiniti. WE have lived in Austin for 16 years and dealt Austin Infiniti's Service Department is what keeps us coming back again and again to Austin Infiniti. WE have lived in Austin for 16 years and dealt with several brand dealers. Austin Infiniti is the best by far. More

Quick, Friendly, and Comfortable Service I brought my Infiniti in for a routine oil change on a Wednesday morning. The staff are always so very friendly and knowledgable. I wasn't pushed or I brought my Infiniti in for a routine oil change on a Wednesday morning. The staff are always so very friendly and knowledgable. I wasn't pushed or sold into any additional services, but was made aware of the current condition of my vehicle. The waiting area is a comfortable lounge with all the amenities I need to be able to work remotely and not lose any time away from work. And certainly, the complimentary car wash is always a plus because it saves me so much time. Every time I leave the service area, I feel like i'm driving a brand new car off the lot. Thanks, guys and gals!!! More

While you wait service is really efficient! I took my Infiniti M37 to Austin Infiniti for it's first service at 3750 miles. The guys on the drive greeted me and helped me get started. While th I took my Infiniti M37 to Austin Infiniti for it's first service at 3750 miles. The guys on the drive greeted me and helped me get started. While they took my car back, I went to the waiting area and was able to have bottled water, pretzels and warm cookies straight from the oven while I worked on my laptop. When my car was finished, my service guy Nick brought it to me just outside the waiting room. It was a very efficient service and the wait was not bad at all. Thank you Austin Infiniti! More

Great Team My overall experience at the Infiniti dealership was awesome. Angel Chavez Jr. made me feel like family, and was great at helping me make the correct My overall experience at the Infiniti dealership was awesome. Angel Chavez Jr. made me feel like family, and was great at helping me make the correct decisions for my services that day. He also gave me an accurate wait time. Alongside the lobby attendant making my wait comfortable and pleasurable. The icing on the cake was when I needed a charger for my dead phone, the cashier was kind enough to lend me theirs. After getting my car back, it felt so much better. My tech did a great job. It was a great experience and it makes me look forward to seeing this amazing team again More

service My car did not feel like it was driving quite right. Monte was extremely friendly setting up my appointment and arranged to have his Mechanic Josh ri My car did not feel like it was driving quite right. Monte was extremely friendly setting up my appointment and arranged to have his Mechanic Josh ride along. Josh really knew his stuff and noticed right away that the alignment was off. He also gave practical advice on which issues were normal or an issue that could be fixed. Monte got the car turned around while I waited, answered all my questions, and left me feeling satisfied. Phenomenal experience. More

Every visit is a Welcome visit, gives Good Customer Services, Make You Feel like Family, Make You want to continue coming back to buy from them. Great Place. Services, Make You Feel like Family, Make You want to continue coming back to buy from them. Great Place. More