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Austin INFINITI - Service Center
Austin, TX
531 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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531 Reviews of Austin INFINITI - Service Center
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November 05, 2013
Monte and your staff are always great to work with. I have never had an issue with them. Great addition to your staff. I got to meet the mechanic this time and he was great as well, however, I cannot re have never had an issue with them. Great addition to your staff. I got to meet the mechanic this time and he was great as well, however, I cannot remember his name at the moment. I am sure you can pull up my work order and figure it out though. Great Job Austin Infiniti! However, I am not a fan of this section of your survey, 25 words or more. Really, if I don"t type enough you won't accept my response. That's pushy. Also why are you forcing me to create an account in order to submit something you sent me asking for my input? More
by joerobinson
Employees Worked With
Monte, Monte Reger
November 03, 2013
Mark Bailey is a true asset to your company! The guy is a obvious perfessional in what he does! He kept me informed thru out the visit and answered all my questions with enthusiasm that I've never experie a obvious perfessional in what he does! He kept me informed thru out the visit and answered all my questions with enthusiasm that I've never experienced at a new car dealership! This was my first visit to the Austin Inifiniti Service DEPT. But I must say, it was a pleasurable one! Thanks Mark for a job well done!!!! More
by fjohnson15
Employees Worked With
Mark Bailey, Mark Bailey
October 30, 2013
As always, Nick provided friendly, outstanding Service! As always, Nick provided friendly, outstanding Service! It's too annoying that this rating system makes won't let me send my rating without "25 wo As always, Nick provided friendly, outstanding Service! It's too annoying that this rating system makes won't let me send my rating without "25 words," signing-up and creating a password. Austin Infiniti service is great ... this rating system in unsatisfactory More
by ksatrauss
Employees Worked With
Kurt Strauss, Nicholas LeFebvre
October 30, 2013
Larry picked up my car on time and as scheduled...and returned it by1:00. Extremey friendly and helpul! Thank you Larry! Having my car serviced is so easy and painless! returned it by1:00. Extremey friendly and helpul! Thank you Larry! Having my car serviced is so easy and painless! More
by kpittman99
Employees Worked With
Larry, Larry Williams
October 23, 2013
The service at Austin Infiniti has excelled in every area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations. area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations. More
by berman
Employees Worked With
Nick, Nicholas LeFebvre
October 20, 2013
The service center at this Infinity dealer is the best dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain thi dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain things and that they are helpful and absolutely no "talking down" ever or anything negative. Great car service experience dealer is especially difficult for women to find, in my experience, so it is wonderful to have found this service crew at this dealer -- friendly, customer best interests paramount, honest, fair. They arrange rides or a loaner car for my routine service, and do little extra things at no charge (ex., wash car before returning it). They always ask before doing extra things that would be a charge, do not overcharge, and are extremely neat and careful. This is my first Infiniti. When I get my next car I may want to look at a different brand, but I will look at Infiniti first because the ownership experience is so wonderful. Great group of folks here, and they have my loyalty. More
by AustinAustin
Employees Worked With
Dave and everyone else! , Dave Henricks
October 19, 2013
The service center was ready when I arrived for my scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to be before the work started. I was notified before anything extra was done so I could approve the work and pricing. More
by ehb3rd
Employees Worked With
Steve Donovan, Steve Donovan
April 07, 2012
I brought my G37 in today to have a routine oil change done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out wit done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out with a printout diagnostic explaining what the techs had concluded the story was with my car. He explained everything clearly and told me that they would resurface my rotors and change the brake pads in addition to the oil change under warrantee. Since today was good friday they were somewhat short staffed and the work took a bit longer than expected, so he was kind enough to comp me the oil change to make up for it. Overall I had a good experience and felt well taken care of by the staff and will definitely be going back. Great job Nick and the rest of the staff you guys earned another customer for the rest of the time I'm stationed down here. More
by mking86
Employees Worked With
Nick Lefebvre, Nicholas LeFebvre
December 23, 2010
This dealer may be the best in the USA for all I know. This dealer may be the best in the USA for all I know. I just bought an Infiniti recently after years of Lexus and BMW. The car itself is good ( This dealer may be the best in the USA for all I know. I just bought an Infiniti recently after years of Lexus and BMW. The car itself is good (M45S) - it does not have the luxury of Lexus, but has better performance/handling. It does not have the performance of BMW but is more luxurious. And it has a huge trunk and fits 5 comfortably, which is awesome. The service is OK. Nothing bad. However, compared to Lexus/BMW/Mercedes, the service is middling at best. When I say "Lexus" going forward, it means both Lexus/BMW/Mercedes. At Lexus, when you arrive for service, someone immediately walks to your car, asks your name, brings the paperwork already printed, has you sign a car liability thing for the loaner car that is already prepared, double checks why the car is there, and then has you on your way in no time flat. The service is very fast, professional, courteous, and respectful. By contrast, I have several times gone to Infiniti to see lots of people milling about, obviously busy, and stood there for several minutes before someone eventually walks up and asks what I want. Then, eventually, the paperwork is created and within usually 15-20 minutes you are out of there with a loaner car. Not bad but not as fast as the other luxury brands. Staff are casual - friendly enough but offhand compared to Lexus. It feels like a GM service, not a luxury brand. At Lexus/BMW/Merc, when there is any issue of any kind, they just take care of it. Especially BMW - if something is a little out of warranty it is not unusual for them to just take care of it anyway. They really bend over backwards to give a great customer experience, and do all sorts of little things they don't really have to do. You get the feeling they want you to be 100% satisfied, and then some. At Infiniti, by contrast, they don't give an inch. If something is a little out of warranty when you take it in, even if acting up prior, sorry Charlie you're out of luck. The rules are the rules, no exceptions. For things which cost very small amounts of money they miss an opportunity to delight, and instead are just average. I guess that's the difference: Lexus/BMW/Mercedes really try to delight their customers, where Infiniti seems to be happy with just being OK. I think the Infiniti team think they are delighting the customer, so it is not lack of intent but lack of understanding of what it takes. They should start hiring their service mgrs from Lexus/BMW/Merc to up their game. Because of the service experience, and for no other reason, I am planning to sell my Infiniti in Q1, and buy a Lexus, BMW or Mercedes. Again, Infiniti service is good, not bad, but it simply does not match up to the competition. More
by averagedriverguy
November 04, 2010
Taking my car in to Austin Infiniti for service is always a wonderful experience. Their technicians are efficient and thorough, and I have never had a recurring problem with my car once I take it in. Every a wonderful experience. Their technicians are efficient and thorough, and I have never had a recurring problem with my car once I take it in. Every time I bring my car in for service, I get a fantastic loaner car, and never have to wait around for my car to be finished. Dave Hendricks takes excellent care of me, and lately has even started remembering to ask if my windshield wipers need replacing (in the Texas heat and cold, it seems the windshield wipers give out after about 6 months). Several of my co-workers have bought and service their cars at Infiniti based at least in part on how much I praise the dealership. I would never take my Infiniti anywhere else for service! More
by kelramos
Employees Worked With
Dave Hendricks, Dave Henricks
