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Austin Subaru - Service Center
Austin, TX
677 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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677 Reviews of Austin Subaru - Service Center
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November 15, 2018
Great customer experience I have visited this dealership twice now and have been thoroughly impressed by their attention to detail and outstanding customer service. My service I have visited this dealership twice now and have been thoroughly impressed by their attention to detail and outstanding customer service. My service advisor Craig, kept me updated on the status of the work and addressed all my requests. More
by rnorton
Employees Worked With
Craig Ritchie
November 06, 2018
Excellent as always The problem with my tire (a nail) was found immediately, the safety of a repair was confirmed, and the job was completed well and efficiently. I could The problem with my tire (a nail) was found immediately, the safety of a repair was confirmed, and the job was completed well and efficiently. I could not be more pleased with the service I have received at Austin Subaru! More
by kate2018
Employees Worked With
Christian Perez
November 04, 2018
In and Out Mr. Heller is easy to work with. He is extremely polite. Barista is friendly and helpful. Bathroom is clean and tidy. Don't have any more to say. Mr. Heller is easy to work with. He is extremely polite. Barista is friendly and helpful. Bathroom is clean and tidy. Don't have any more to say. More
by Ash
Employees Worked With
William Heller, Abel Aguirre
October 27, 2018
Amazing Experience! Our experience at Austin Subaru was amazing, as always. This time they really went above & beyond. Our Subaru Outback had started leaking unexpectedly Our experience at Austin Subaru was amazing, as always. This time they really went above & beyond. Our Subaru Outback had started leaking unexpectedly & saturated the driver's side of the car. We called over the weekend & spoke to a manager who was SO helpful & friendly & got us in the next day. They took their time finding the (very difficult to find) leak & repaired it for us & our Outback is like new again. We are SO appreciative!!! -Brian & Christy More
by smithfamily-aus
Employees Worked With
Christian Perez
October 13, 2018
No surprises I had my car serviced for a sunroof leak. Adam explained the service tech evaluation and the probable repair option, cost and time. He provided me w I had my car serviced for a sunroof leak. Adam explained the service tech evaluation and the probable repair option, cost and time. He provided me with his text info so I could check in anytime for an update. He was spot on with the problem and the time frame. No surprises with the cost either. During my wait I spoke with Jason about an eventual trade in of my 10 yr old Forrester, including looking at car options & the finances of trading up. Subaru may have my business for life. More
by roshaney
Employees Worked With
Jason McEntire, Adam Crabb
October 07, 2018
Exactly what I wanted! Quick service. Got exactly what I wanted. Comfortable waiting area. Service Advisor was very nice and knowledgeable. No hassle. No problems. Great exp Quick service. Got exactly what I wanted. Comfortable waiting area. Service Advisor was very nice and knowledgeable. No hassle. No problems. Great experience overall. Will go there again. More
by shannonf
Employees Worked With
David Cabrera
October 02, 2018
Excellent service! I’ve been really happy with both of my Subarus (a Forrester and a Crosstrek), as well as the service I’ve gotten on both cars. I never go anywhere but I’ve been really happy with both of my Subarus (a Forrester and a Crosstrek), as well as the service I’ve gotten on both cars. I never go anywhere but my dealer for service. Works great for me! More
by Lrcas
Employees Worked With
Susan Moulton
September 17, 2018
Warning light The warning light had started coming on - apparently an issue with the way the engine was originally set up in the factory. It sounded like a complica The warning light had started coming on - apparently an issue with the way the engine was originally set up in the factory. It sounded like a complicated repair - just so the light would stop coming on. Jonathan Sosa took care of the issue quickly and efficiently. Jonathan, I appreciate your help. More
by Stathis
Employees Worked With
Jonathan Sosa
September 17, 2018
Good service Staff members were very knowledgeable and friendly. I felt as ease in dealing with them though I know little about cars. The waiting area with drinks Staff members were very knowledgeable and friendly. I felt as ease in dealing with them though I know little about cars. The waiting area with drinks and snacks is very nice. More
by Anonymous
Employees Worked With
Christian Perez
September 09, 2018
Great service Austin Subaru’s service department is the best. They keep you in the loop about what’s going on with your car, and through the years they’ve earned m Austin Subaru’s service department is the best. They keep you in the loop about what’s going on with your car, and through the years they’ve earned my complete trust. More
by Terra1453
Employees Worked With
William Heller, Christian Perez, David Cabrera
