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Austin Subaru - Service Center

Austin, TX

4.9
676 Reviews
Today: 7:00 AM - 7:00 PM Open Now
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676 Reviews of Austin Subaru - Service Center

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November 05, 2022

Joseph Mendoza was very helpful in getting a new radio/entertainment unit and helping me set up the phone connection once it was installed. Thanks!! More

by Douglas E. Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza, Joseph Mendoza
Nov 07, 2022 -

Austin Subaru responded

Douglas, your support means everything to us! We're thrilled to see that Joseph delivered an experience worth bragging about, and we will be sure to pass your encouraging words along to her. Thank you so much for choosing us to serve you, and please let us know if there is anything we can help with down the road! :) - The Team at Austin Subaru

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November 03, 2022

Everyone there is very nice, helpful and professional. Susan, Jacob and Jack have helped me most recently and were awesome :) More

by rdvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Jack …service dept, Steve Carter, Susan Moulton
Nov 04, 2022 -

Austin Subaru responded

Rdvm, this is what we love to hear! Your kind words towards Susan, Jacob, Jack, and Steve mean the world to us, and we will be sure to celebrate their great work at our next team meeting. Thanks a million for choosing us to serve you, it means so much to be your favorite! :) - The Team at Austin Subaru

October 31, 2022

Rachel Villarreal was very courteous and professional. I am very happy with the services on my car and look forward to having my Subaru Outback taken care of by Austin Subaru going forward. More

by Glen Leber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal, Kurtis Clark
Nov 02, 2022 -

Austin Subaru responded

Glen, we are beaming with joy reading about your recent service experience! Reviews like this are the ultimate compliment, and we will be sure to pass your kind sentiments along to Kurtis and Rachel. Thank you so much for choosing us and please let us know if there is anything we can assist with moving forward! :) - The Team at Austin Subaru

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October 30, 2022

Very nice customer service. Enjoyed the free coffees and snacks. Nice clean lounge area with TVs to make the time go by fast. More

by cmarieb77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Martinez
Nov 02, 2022 -

Austin Subaru responded

Cmarieb77, thank you for the supportive review! We are delighted to know that you were overall satisfied with everything we have to offer. Our team works diligently to provide flawless experiences to every guest, so I am eager to know what we could have done to earn that 5th star from you. When you have a moment, I invite you to contact me directly at Timothy.Shook@cagaustin.com so I can gain some additional feedback from you. Thank you again and I look forward to hearing from you! :) - Timothy Shook, COO

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October 30, 2022

I appreciated the level of service provided. The Lyft feature made it possible for me to get the maintenance needed without missing work or having to rent a car. The personal assistant and text More

by Katdusse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
Nov 02, 2022 -

Austin Subaru responded

Katdusse, thank you for taking a moment to share this positive feedback with us! The complimentary Lyft service is such a huge help, so we're happy to hear that you were able to utilize it. It makes us proud to see that our team really knocked it out of the park, and we hope to have the opportunity to serve you again in the future! :) - The Team at Austin Subaru

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October 27, 2022

Friendly, courteous and thorough, kept me informed every step of the way. They prepared me for my next visit, laying out next need and cost. More

by patty.love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
Oct 28, 2022 -

Austin Subaru responded

Patty, thank you for being our client! We are overjoyed to see that your recent experience was nothing short of perfection, and we greatly appreciate you taking a moment to leave this kindhearted feedback. If there is anything you need assistance with in the future, please do not hesitate to let us know; we are always happy to help! :) - The Team at Austin Subaru

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October 26, 2022

Everyone is very helpful and informative and explains what is going on and what to expect More

by Dmitschked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parga
Oct 26, 2022 -

Austin Subaru responded

Dmitschked, this is what we like to hear! Our team works diligently to provide the most comprehensive and transparent experiences possible, so it makes us proud to see this friendly feedback. Thanks so much for choosing us, and please let us know if there is anything we can help with in the future! :) - The Team at Austin Subaru

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October 23, 2022

The coffee (+ snacks) bar and outdoor barking pad area made my long oil time change a delight. Great place to get some work done on my laptop. More

by cr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel, Rosa Gonzalez
Oct 24, 2022 -

Austin Subaru responded

CR, thank you for the uplifting review! The complimentary cafe is such a cool touch to our dealership, so we are delighted to know that you fully enjoyed it during your visit. If there is anything you need assistance with in the future, please do not hesitate to let us know; we are always happy to help our awesome clients! :) - The Team at Austin Subaru

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October 22, 2022

Easy once my appointment was set. Austin Subaru is jamming busy! Nice to connect with Spencer he made the process much easier. One part needed to be ordered so I’ll have to return, it More

by Rebecca Webb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Oct 24, 2022 -

Austin Subaru responded

Thank you for supporting what we do here, Rebecca! We're happy to know that you had an exceptional experience and that Spencer provided you with stellar client care. It is always a joy serving awesome clients like yourself, and we look forward to your next visit! :) - The Team at Austin Subaru

October 21, 2022

I was very satisfied with the service I received. The one thing that displeased me was the quote I was given at the time I made my appointment for 72000 mile service was $100 less than the quote I r More

by mkonnath
Recommend Dealer
Yes
Employees Worked With
Adriana Orozco - 5 stars
Oct 24, 2022 -

Austin Subaru responded

Mkonnath, thank you for taking a moment to let us know how your experience went. We are delighted to see that you were 100% satisfied with the services done on your vehicle, but we're disappointed that was an aspect of your experience that missed the mark. Please know that we hear you, and we will be communicating this feedback to our managers so they can advise. If there is anything else we could have done better during your experience, I would love to know. Please feel free to contact me directly at Timothy.Shook@cagaustin.com with any additional feedback. Thank you again, and we hope to see you again in the future! :) - Timothy Shook, COO

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