Austin Subaru - Service Center

Attentive I really appreciate the attention given to my needs by Christian on both occasions. Zero negativity towards him or the service guys. The initial gentl I really appreciate the attention given to my needs by Christian on both occasions. Zero negativity towards him or the service guys. The initial gentleman who helps log you in outside could definitely be a nicer, more welcoming person. Everyone else was kind and courteous making sure i was being taken care of. one HUGE negative for me, which knocked it down from 5 to 4 stars, they do not wash cars in an effort to "save water", yet they give a voucher to take it somewhere that apparently doesn't save water, a car wash. Really guys, you are causing water to be shed regardless lol More

Will... coming through again! Will and the rest of the service department knocked out my car Starlink issue. I been having issues with the whole system and went in to get it looked Will and the rest of the service department knocked out my car Starlink issue. I been having issues with the whole system and went in to get it looked at. Instead of beating around the bush, Will got right down to a solution and what the issue was with the radios. He got the software updated and had me out the door quickly. Everything has been perfect since going in. You guys have the best customer lounge I have ever been in by the way! More

Customer service If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is re If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is required More

Fast, friendly, personalized service. In and out within an hour for State Inspection, oil change, and general maintenance inspection. Fast, friendly, personalized service - thank you Craig In and out within an hour for State Inspection, oil change, and general maintenance inspection. Fast, friendly, personalized service - thank you Craig! Amazing comfortable and convenient waiting area. Very clean, wifi, power outlets, separate play area for kids with toys, etc. Coffee and snack bar with bartender. Love my Subaru, love this dealer. More

Thanks! Love the express option for simple oil change. The ease of drop off and friendliness of staff was great. The cafe is also a nice touch. Love the express option for simple oil change. The ease of drop off and friendliness of staff was great. The cafe is also a nice touch. More

Above and Beyond the Call of Duty William Heller goes out of his way to make sure that problems are resolved/ repaired in a timely manner. I didn't get the names of the people doing th William Heller goes out of his way to make sure that problems are resolved/ repaired in a timely manner. I didn't get the names of the people doing the work, but, I want to thank them, as well. More

Problem Solvers Went in for oil change and tire rotation but also had complaint about the eye-sight system. Come to find out if you have your wind shield tinted you Went in for oil change and tire rotation but also had complaint about the eye-sight system. Come to find out if you have your wind shield tinted you need to recalibrate the eye-sight! More

Thorough and awesome Susan moulton and her crew went above and beyond to make sure that my Forrester was fixed. I have had some ongoing issues and had been to another Sub Susan moulton and her crew went above and beyond to make sure that my Forrester was fixed. I have had some ongoing issues and had been to another Subaru dealer twice before coming to Austin Subaru and meeting Susan. She and their service managers took their time in making absolutely sure the conditions and issues were duplicated so that they fix them thoroughly and we wouldn't have to return again. More

Professional and informative Service department communicates all work and recommendations with accurate cost estimates. Professional and clean. Good loaner program kept updated Service department communicates all work and recommendations with accurate cost estimates. Professional and clean. Good loaner program kept updated on progress of work. Prefer car washe'd at service rather than coupon. More

compliment As usual, I had an excellent experience with Service department. Will Heller was very attentive and detail oriented to my issue and the technician cor As usual, I had an excellent experience with Service department. Will Heller was very attentive and detail oriented to my issue and the technician corrected the problem They provided me with an 2018 Forester as a loaner vehicle while my Forester was being worked on. I highly recommend this dealership. More