Austin Subaru - Service Center

Service Quick and easy fix with a new battery and replacement visor. Comfortable waiting area, friendly staff. They kept me informed each step of the way an Quick and easy fix with a new battery and replacement visor. Comfortable waiting area, friendly staff. They kept me informed each step of the way and were finished in about a hour. More

6 month Maintenance review Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with r Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with reading and caffeine in nice lounge area. Joseph returned early to provide a thorough update with paperwork at his desk. Car services were great. I left with a generous interior/exterior car cleaning voucher at a nearby facility. I am a happy Subaru owner. More

Extraordinary Service Our Forester had a problem where something was draining the battery. They were able to locate the problem quickly. I was given a courtesy car to use a Our Forester had a problem where something was draining the battery. They were able to locate the problem quickly. I was given a courtesy car to use at no extra charge, since they had to wait for the part to be sent. It took several days, over a holiday, but no problem with the nice courtesy car. The technician continued to test for any further battery draining during the wait. Thankfully, there were not any others. Craig was more than excellent, providing very attentive customer service with frequent updates. More

Great job Will listened to all of my concerns and took care of everything I asked for. I’m super impressed that additional problems were found that I didn’t eve Will listened to all of my concerns and took care of everything I asked for. I’m super impressed that additional problems were found that I didn’t even know about and were also repaired while the car was there. I’m often skeptical of service centers “multi point inspection” but these guys obviously really inspected the car well. More

Quick and effective I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an appointment. Joseph Martinez received me with a smile and, sure enough, the motor needed replacement. Joseph and the team made the fix happen and we are on our way good as new. Excellent and timely service. Thanks! More

Great Experience as Always Came in for an airbag recall fix, and Susan got me squared away with everything. I was pleasantly surprised to get a loaner, which was very helpful. I Came in for an airbag recall fix, and Susan got me squared away with everything. I was pleasantly surprised to get a loaner, which was very helpful. I also appreciate Susan going over the items in need of attention on my overall inspection without being pushy about immediate fixes on non-critical items. She saved me before my old battery left me stranded! More

Quick, organized, and friendly I remember the ordeal of getting automobile service at other dealerships in the past. Subaru Austin provides free snacks and handmade hot drinks, tab I remember the ordeal of getting automobile service at other dealerships in the past. Subaru Austin provides free snacks and handmade hot drinks, tables for one's personal computer (some with power outlets), and a staff that is trained and helpful. I was immediately checked in at my appointment time, and the work was done quickly and well. More

Knowledgeable about the maintenance required per mileage of The staff were friendly. The service writer was knowledgeable about the type of maintenance required per mileage of the vehicle. The vehicle is ru The staff were friendly. The service writer was knowledgeable about the type of maintenance required per mileage of the vehicle. The vehicle is running smoothly after maintenance. More

Top notch service. I was very impressed at the level of service provided at Austin Subaru. My service advisor ‘Craig Ritchie was very knowledgeable , got me in quickly I was very impressed at the level of service provided at Austin Subaru. My service advisor ‘Craig Ritchie was very knowledgeable , got me in quickly and have the car ready before I was expecting it. He even called in Uber for me to get me where I needed to go. Overall I had a very good experience with this dealership and service department. More

Stellar customer service Customer service far exceeded expectations. With wss completed on time and talk went beyond the initial score if work. I'm proud to own a Subi! Customer service far exceeded expectations. With wss completed on time and talk went beyond the initial score if work. I'm proud to own a Subi! More