Austin Subaru - Service Center

Appreciate service adviser and interactions Jonathan Sosa was very helpful. He called me while work was being done to give me an update of the findings and made it easy for me to understand what Jonathan Sosa was very helpful. He called me while work was being done to give me an update of the findings and made it easy for me to understand what was needed. Appreciate his calm demeanor and willingness to help in all aspects of service. More

2017 Outback: Exploding Sunroof We purchased our new Outback during the Memorial Day weekend. We were so excited to finally drive a new vehicle (my Honda Accord in a 2004 and my husb We purchased our new Outback during the Memorial Day weekend. We were so excited to finally drive a new vehicle (my Honda Accord in a 2004 and my husband was driving a 2001 Dodge truck which was recently totaled after being hit by a deer!). We were driving around running errands when we heard a loud boom and our sunroof had exploded. When we took the vehicle to your facility Susan met us and put us at ease and took care of the paperwork. We were given a loaner (Crosstrek) to drive while the sunroof was being fixed. The Crosstrek was fun to drive and maybe someday we'll become a 2 Subaru family when it's time to retire the Honda. Susan was polite and professional and pleasant to work with....she provided exemplary service. More

Highest quality service Austin Subaru staff - everyone from initial check-in, to service personnel, to coffee service - were excellent in every way. They answered all our qu Austin Subaru staff - everyone from initial check-in, to service personnel, to coffee service - were excellent in every way. They answered all our questions, were clear and honest in their information, and were welcoming, professional, and friendly. We continue to recommend Austin Subaru to anyone who is interested. More

Very efficient Very busy was treated like VIP Got the job done quick but with quality. Coffee lounge is a nice touch. Will most definitely be back for my next main Very busy was treated like VIP Got the job done quick but with quality. Coffee lounge is a nice touch. Will most definitely be back for my next maintenance check More

Always a good experience The service was efficient, friendly and honest. Dealing with my Austin Subaru dealership is always a pleasure. I am a serial Subaru owner and have n The service was efficient, friendly and honest. Dealing with my Austin Subaru dealership is always a pleasure. I am a serial Subaru owner and have now bought three from this dealership. I recommend them highly. More

Small problem , quick service I had a small problem with some trim on my Subaru and did not have an appointment. So I called Will and even though it was the middle of the day and t I had a small problem with some trim on my Subaru and did not have an appointment. So I called Will and even though it was the middle of the day and the service bays were loaded he and Gus got me in and not only fixed my issue but did a check and found and fixed another minor issue. All this was done in what I would call short order and without disrupting other clients. Great customer service. Just for the record , if the service had been bad I would also have written a review. More

Really nice people and perfect service! Went to dealer to check on a engine rpm issue and to get my free oil change service which came with the new vehicle I purchased here at Austin Subaru. Went to dealer to check on a engine rpm issue and to get my free oil change service which came with the new vehicle I purchased here at Austin Subaru. They took care of everything in short order and we were good to go. Waiting room is really nice with a full coffee bar which is totally free. Perfect! More

Subaru has great efficient service. Subaru provides excellent service. You can make an appointment and be in and out in a short period of time. My advisor Craig Ritchie was efficient and Subaru provides excellent service. You can make an appointment and be in and out in a short period of time. My advisor Craig Ritchie was efficient and very clear about what would be done and what my costs were expected to be. I have driven Subarus since 1979. Great cars and service. I love being able to get great coffee and wait in a pleasant waiting room. More