Austin Subaru - Service Center

wife said she was treated like vip Service Dept was great and very nice to the wife who brought in the Forester. She was all smiles yesterday evening and really thought she was treated Service Dept was great and very nice to the wife who brought in the Forester. She was all smiles yesterday evening and really thought she was treated especially good. More

Customer service is excellent. Excellent. prompt and on time customer service provided by Will Heller. He provides clear communications regarding current service needs and prepares Excellent. prompt and on time customer service provided by Will Heller. He provides clear communications regarding current service needs and prepares you for your future service needs. No surprises. More

Stellar customer service for many years I have been a Subaru customer for 10 years now starting with my 2007 Outback and can't imagine ever owning any other car or going to any other dealers I have been a Subaru customer for 10 years now starting with my 2007 Outback and can't imagine ever owning any other car or going to any other dealership. I bought both my 2007 and 2015 Outbacks with Roger Matthews and have worked with Craig Ritchie many times in service over the years. They, and many others, are excellent examples of customer service and support. I have never felt a hard sell for anything including car buying or parts or service from anyone. They all treat their customers special and explain everything they are going to do, would like to do, but also fully knowing that the customer is in charge. Thank you so much for your professionalism. I continue to send customers your way. More

Great service Austin Subaru has a great service department. They did great work and took care of some issues that were under warranty. They also made sure we rece Austin Subaru has a great service department. They did great work and took care of some issues that were under warranty. They also made sure we received a loaner vehicle. More

Excellent service Great experience. Christian is friendly, respectful, polite and personable. His and the service workers' knowledge and care ensured I understood all a Great experience. Christian is friendly, respectful, polite and personable. His and the service workers' knowledge and care ensured I understood all aspects of work my car needed and best ways to address the needed maintenance. The new facilities are a pleasure to visit - clean and comfortable. Services provided are performed quickly and efficiently. Best car service and experience ever. Thanks! More

Excellent service My service representative Susan Moulton is so efficient and pleasant each time I visit Austin Subaru. I have total confidence that my car will recei My service representative Susan Moulton is so efficient and pleasant each time I visit Austin Subaru. I have total confidence that my car will receive great care. She is very knowledgeable when I ask a question. More

My subaru summer Jonathan and Kathy gave me great service as a follow-up to the service I had at Santa Fe Subaru which was also awesome. It's sad that I have to get my Jonathan and Kathy gave me great service as a follow-up to the service I had at Santa Fe Subaru which was also awesome. It's sad that I have to get my car back in yet again. I've been without my car since June 15th. Picked it up in Austin Subaru on August 16th now it's back again for the third time for Subaru service. Again Jonathan and Kathy have been over backwards but I'm just disappointed that my suby has had to be in the shop so many times this summer I've driven my Subaru a total of two weeks since since June 15th More

Service as it should be One-year checkup for our 2017 Outback 3.6L. Appointment easily made. Service manager met me in the lane and was ready to go. Work done on time and c One-year checkup for our 2017 Outback 3.6L. Appointment easily made. Service manager met me in the lane and was ready to go. Work done on time and car washed. Everything explained to me. I wish I had asked if they adjusted tire pressures as they rotted from front-to-back. I'm very satisfied. More

A lot of miles maintenance My foresters got a few miles on it, so there was some expensive but due and necessary work to be done. My service representative was Adam Crabb, he wa My foresters got a few miles on it, so there was some expensive but due and necessary work to be done. My service representative was Adam Crabb, he was very knowledgeable, and really terrific at explaining all the work to be done as well as why. This was an expensive stop for me but rather than being pushy about selling the service, Adam was supportive. When I dropped off my car at 7am, Adam received me and he was there the whole day till service was done at 7pm. My technician made the same effort that day, thanks to him as well. Superior customer experience. More

Excellent experience and courteous service I recently had an issue with my new Subaru Outback and was forced to have it towed to Austin Subaru (the closest dealer). I called ahead and they rec I recently had an issue with my new Subaru Outback and was forced to have it towed to Austin Subaru (the closest dealer). I called ahead and they receptionist was very friendly and helpful and set me up with Will Heller to have the car checked out that day. Once we arrived I was quickly taken care of and once it was determined that the issue wasn't a quick fix, Will arranged for me to have a loaner car. They were prompt and I was very pleased by their quick response when I had only called that morning. The car was fixed within a day or so and I received a call to pick up the car. This was my first interaction with this dealership and I was impressed. Definitely recommended! More