Austin Subaru - Service Center

Over and Above Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealershi Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealership for 4 hours and even offered to let me keep it overnight because my schedule is so crazy. Mostly, he talked to me like a human and actually cared what I thought and what I needed. Now, if we can just get the stupid bluetooth taken care of, I will be happy. That is such a fail on Subaru's part and I am so disappointed that it hasn't been taken care of already. Subaru knows it doesn't work and hasn't fixed or replaced it or offered it's customers something better. It's really a shame. More

Incredible service center! This place is AMAZING. If all customer service and car maintenance could be this easy the world would be a much better place. I've taken my vehicle th This place is AMAZING. If all customer service and car maintenance could be this easy the world would be a much better place. I've taken my vehicle there 3 times; each time has been a great experience. When I boughty Subaru I skeptically bought into all the warranties they threw at me. I trusted them, and I was sure I would be let down. Nope. Not at the service center on Burnet. If I could thank one representative it would be Will. He is really no nonsense and interested in you making sure you are happy with your vehicle and happy with the service provided at the Burnet Subaru Service Center. I freaking love them. If they keep my car overnight they immediately hook me up with a ver new Subaru. I can't say enough positive things. If you have a Subaru and it needs fixed, take it here. Period, end of story. More

Service dept was courteous and quick! Brand new, clean and bright dealership. Every staff person I encountered was terrific. I had purchased my Outback in Georgetown, but live near Burnet Brand new, clean and bright dealership. Every staff person I encountered was terrific. I had purchased my Outback in Georgetown, but live near Burnet Road. This will be my dealership from now on!! More

Fantastic Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of go Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of goodwill. An unexpected kindness from the dealership made a huge impression on me. Thank you!!! More

Recent service Dead battery jump started by AAA and thought I should get it checked. Got appt with the hour - battery may have been OK but replaced as "goodwill". W Dead battery jump started by AAA and thought I should get it checked. Got appt with the hour - battery may have been OK but replaced as "goodwill". While I was there, it was time for oil change and tire rotation on my 2016 Subaru Outback so that was also done , and my car was washed. All this while I enjoyed a chai latte and just-out-of- the oven croissant! Jonathan Sosa was very helpful and explained everything. I love my car, and the service is great. Thanks! More

Courteous and attentive Will Heller was very attentive. He kept me informed on how my job was progressing. He explained what work had been performed and why. I would like Wil Will Heller was very attentive. He kept me informed on how my job was progressing. He explained what work had been performed and why. I would like Will to be my regular Service Manager. More

Amazing experience We have purchased 2 Subaru's. And this last experience was just over the top with the help and knowledge of there vehicle was just amazing, Brittney D We have purchased 2 Subaru's. And this last experience was just over the top with the help and knowledge of there vehicle was just amazing, Brittney Did an outstanding job from start to finish and I would most definitely recommend your location to anyone looking to purchase. More

oil consumption test long wait for carwash so service adviser gave free Mister coupon for free wash oil consumption test done promptly; finance manager discussed extende long wait for carwash so service adviser gave free Mister coupon for free wash oil consumption test done promptly; finance manager discussed extended warranty himself More

Great Customer Service I had an unexpected problem with my Forester late on a Saturday afternoon. I was near the dealer and just pulled in around 5PM. They were open and the I had an unexpected problem with my Forester late on a Saturday afternoon. I was near the dealer and just pulled in around 5PM. They were open and the service advisers jumped to help me out. They diagnosed my car, said they had to keep it, and gave me a loaner. I was out of there in 75 mins. They told me the car was out of warranty but they would try to get me some financial help with the issue, as it was only 2 model years old. The car wasn't expected to be ready until Wednesday. I picked the car of Tuesday morning, all work completed and financially taken care of by Subaru. The highest level of customer service I could have ever expected. More

Recall Despite the situation of a recall that Subaru had little replacement parts for, the service center did a great job getting my car in and out quickly. Despite the situation of a recall that Subaru had little replacement parts for, the service center did a great job getting my car in and out quickly. Adam was awesome with communication. More