Austin Subaru - Service Center

Quick, Fast and easy. Usually I'm not a fan of going to dealerships, but I'm always happy to visit Austin Subaru. The staff who greet the customer are always on the ball, Usually I'm not a fan of going to dealerships, but I'm always happy to visit Austin Subaru. The staff who greet the customer are always on the ball, and always sincere. To anyone who is looking for a Subaru, or just a place to service your car, Id highly suggest visiting Austin Subaru for your needs. More

Excellent service, as always! Service to replace faulty airbag. We waited a year, but once we were scheduled everything was like clockwork. Technicians found an additional proble Service to replace faulty airbag. We waited a year, but once we were scheduled everything was like clockwork. Technicians found an additional problem and fixed it quickly, explained everything clearly, provided a substitute vehicle, and keot us informed of progress. And everyone --Christia, Jon, and others -- were professioal, knowledgeable, friendlt and courteous. Thus is why we buy Subarus -- now on our fourth! More

On time and pleasant to deal with I had a service appointment with Austin Subaru and the visit ran on time and completed in a timely manner. . The service advisor was also very friend I had a service appointment with Austin Subaru and the visit ran on time and completed in a timely manner. . The service advisor was also very friendly. More

Waited less than expected, despite busy morning - awesome! The only thing that was not FANTASTIC about my experience was that I wasn't sure who to talk to or where to go when I arrived. Given that it's a new l The only thing that was not FANTASTIC about my experience was that I wasn't sure who to talk to or where to go when I arrived. Given that it's a new location and I'm a new Subaru owner, I was hoping for more direction on where to park my car, who to talk to, etc. The gentleman I spoke to seemed overwhelmed and I had to ask him where the lounge was. Everything else was great! Comfy chairs, tvs showing HGTV and soccer - awesome, and trail mix/coffee available. More

Exceptional Service We were having problems with the battery in our 1 year old Outback. We were in Austin visiting family and this dealership told us to come right over. We were having problems with the battery in our 1 year old Outback. We were in Austin visiting family and this dealership told us to come right over. They resolved the problem (defective battery) in 1/2 hour, gave us a new battery at no charge and sent us on our way. Have never had such exceptional service in a car dealership before. It is truly exceptional!! Their coffee bar is pretty awsome too! More

The new facility is very nice and the staff is just as nice as ever, One of the things I like about my Subaru is that it doesn't need a whole lot of maintenance. But whenever it is time, it is not a problem to as ever, One of the things I like about my Subaru is that it doesn't need a whole lot of maintenance. But whenever it is time, it is not a problem to work with the maintenance staff. However, the old location was difficult to get two for me, and I really did not like the neighborhood, it was not a place where I was comfortable walking somewhere to grab lunch or anything like that. The new facility is well OK, it's even on the bus line, and there are lots of good places to eat and shop within walking distance. The lady who was my service rep was quite helpful as well. Note that the system made me choose a service rep with him I did not work or it would not let me submit this. That's pretty much all I haven't like about the process. More

Best Service for New To Me Legacy I was able to bring in a recent purchase Subaru Legacy for multiple services in the same visit. Craig Richie had good communication with updates. I was able to bring in a recent purchase Subaru Legacy for multiple services in the same visit. Craig Richie had good communication with updates. More

Service Susan helped coordinate.a repair on my son's vehicle even though I don't live in Austin. She was extremely helpful and very responsive in her communi Susan helped coordinate.a repair on my son's vehicle even though I don't live in Austin. She was extremely helpful and very responsive in her communications back to me during the process. More

Needed Service Premium service at a premium price. Liked the choices of coffee. Seats were very comfortable. Wait was a reasonable amount of time. Have I reached t Premium service at a premium price. Liked the choices of coffee. Seats were very comfortable. Wait was a reasonable amount of time. Have I reached twenty ice words yet? Don't want me to be succinct apparently. More

multi point inspection before taking road trip Found a problem that will need to be addressed but ok to wait until after trip. Feel assured to take the care on the road now. Found a problem that will need to be addressed but ok to wait until after trip. Feel assured to take the care on the road now. More