Austin Subaru - Service Center

excellent service from William William was very knowledgeable. Diagnosed the problem accurately, got it fixed, explained what was done, asked if I had questions, and sent me on myw William was very knowledgeable. Diagnosed the problem accurately, got it fixed, explained what was done, asked if I had questions, and sent me on myway with confidence that everything was done correctly. Good job, William! More

Diagnosed and fixed problem in shorter time than anticipated Good communication with Will, the service manager. He was professional and easy to work with. Since both the regular and gas-to-hybrid batteries faile Good communication with Will, the service manager. He was professional and easy to work with. Since both the regular and gas-to-hybrid batteries failed, they were replaced at no cost to me. More

Basic express service Dillon was my service agent and he kept me informed every step of the way. Everything was great. I have a new lease so it was my 6000 mile check up. T Dillon was my service agent and he kept me informed every step of the way. Everything was great. I have a new lease so it was my 6000 mile check up. Thank you Dillon! More

Great! Dylan's was my contact for service; first I telephoned for directions to Subaru and when I arrived, he recalled talking to me. The service was quick, Dylan's was my contact for service; first I telephoned for directions to Subaru and when I arrived, he recalled talking to me. The service was quick, prompt, professional and most polite. Options were fully and carefully explained. I'll be back in about 6,000 miles! Mary Ellen Keith More

Excellent customer service, always! No matter what needs I might have, whenever I take my Forester to Austin Subaru, I'm greeted with the best customer service reps. Excellent service, a No matter what needs I might have, whenever I take my Forester to Austin Subaru, I'm greeted with the best customer service reps. Excellent service, always! More

Austin Subaru is Thorough Zach Reid was my Service Consultant for my visit today. Very thorough and knowledgeable about the company and its cars. Professional attitude with al Zach Reid was my Service Consultant for my visit today. Very thorough and knowledgeable about the company and its cars. Professional attitude with all customer contact. More

Great service Our sales representative still communicates via email to check in even 2 1/2 years after our purchase. The service department is wonderful. They get m Our sales representative still communicates via email to check in even 2 1/2 years after our purchase. The service department is wonderful. They get me in and out as quickly as possible and explain in detail what was done to my car and any upcoming needed service. More

Kept me posted on how long service was going to take. I did not have an appointment. Service was done in a very timely manner. The service representative kept me posted on how long it was going to take, I did not have an appointment. Service was done in a very timely manner. The service representative kept me posted on how long it was going to take, which was not long. More

Over the top service Every time I have been to the Austin Subaru service department, they have bent over backwards to ensure I was taken care of and their work is impeccab Every time I have been to the Austin Subaru service department, they have bent over backwards to ensure I was taken care of and their work is impeccable. Jim H More

Terrible, unethical dealership If you want to have a working car, stay away from this dealership. I have, to my great misfortune, tried to have my car serviced and repaired at the A If you want to have a working car, stay away from this dealership. I have, to my great misfortune, tried to have my car serviced and repaired at the Austin Subaru multiple times. Not only have they not repaired my car, but they actually further damaged it, lied about it, and discriminated against me. They told me that the problems I was experiencing with the car was because "well, you know, women don't know how to drive as well." This comment was the last straw, so I took it to Subaru of Georgetown, where in under 2 hours they were able to find multiple things wrong with the car that Austin had refused to fix (it's still under warranty). More