Austin Subaru - Service Center

Best customer service Austin Subaru has always had the best customer service and goes out of their way to provide great vehicle services as well. When having work done to m Austin Subaru has always had the best customer service and goes out of their way to provide great vehicle services as well. When having work done to my Tribeca they have always communicated any other issues noted during inspections that could jeopardize safety so they could be taken care of. I have been a customer since 2009 and will continue to be in the future. More

No empty promises When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, t When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, they have some excuse for not getting your car back that day. Not here at Austin Subaru. They have always had my car ready when they say it will be ready and it is always done when they say it will be. The best! More

Will Heller gave very good service. The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facilit The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facility will be more easily accessed and inviting. More

Dealership with Real People I brought my car in for an oil change which went well in scheduling and service time. I loved the car wash. However, in visiting with Roger Mathews I brought my car in for an oil change which went well in scheduling and service time. I loved the car wash. However, in visiting with Roger Mathews about trading cars, his experience and knowledge of my preferences made the paperwork and financing details go so smoothly, I walked out with a new car the next day! This is the third car I have bought from Roger and Austin Subaru. Roger was very helpful in setting up my Bluetooth and cell phone and explaining basic differences in this car and the one I traded in. I am very pleased that you have added one more experience of specialized media help and explanation with Jesse York. I probably would not have used this equipment to full advantage since I am not a tech person. Frankly, I had no idea what AWD or VDC systems were and how superior my Subarus have been. The video is so helpful to the average driver that just wants to get in the car and go! The dealership has grown so much since I bought the first car at the old location, I hope that you do not lose this personal and time-friendly experience. More

service department rudest I've ever dealt with For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change on a Thursday morning and was told I needed to have an appointment if I didn't want to wait for hours. I did make an appointment for 10 am Saturday. I arrived a few minutes early and told them why I was there and that I had an appointment. They told me to wait inside. At 10:20 they came & asked me why I'd brought my car in and I told them I had made an appointment for an oil change. They said it would be 1 hour to 1 hour & 15 minutes. When I decided to leave they told it might take as little as 45 minutes - but why did I make an appointment if they had no intention of honoring it? I guess we will continue to find service elsewhere and we will NEVER buy another Subaru if it means dealing with Austin Subaru. Love the car but this isn't the first time they have made service extremely inconvenient, More

Great service! Very pleased with the service dept. as a whole. I was surprised by appointment scheduling not being over booked as other dealers are. Great job servic Very pleased with the service dept. as a whole. I was surprised by appointment scheduling not being over booked as other dealers are. Great job service department. More

Excellent Service I've been using Austin Subaru service for about 18 years, through four different Subarus. The service has always been excellent. Unlike some other aut I've been using Austin Subaru service for about 18 years, through four different Subarus. The service has always been excellent. Unlike some other automotive service places, they haven't tried to sell me services I didn't need. Staff are very professional and thorough. More

ALWAYS OUTSTANDING SERVICE FIRST EXPERIENCE WITH AUSTIN SUBARU SERVICE WAS IN 1997 ON MY FIRST LEGACY. PURCHASED MY SECOND LEGACY IN 2005. AUSTIN SUBARU IS THE ONLY PLACE THOS FIRST EXPERIENCE WITH AUSTIN SUBARU SERVICE WAS IN 1997 ON MY FIRST LEGACY. PURCHASED MY SECOND LEGACY IN 2005. AUSTIN SUBARU IS THE ONLY PLACE THOSE CARS HAVE BEEN SERVISED. More

great service, great employee Hello.. I recently had my car serviced at the Austin location. Many thanks to Sean Williams who was just wonderful! His professionalism and attentio Hello.. I recently had my car serviced at the Austin location. Many thanks to Sean Williams who was just wonderful! His professionalism and attention to detail really made a great and lasting impression. He was very thorough, took the time to explain the process and really showed care and concern with both me and my vehicle. Exceptional customer service from him. Also Patrick, the porter/shuttle driver was very friendly and helpful. Austin Subaru's Service Center really does stand out amongst the rest! Sincerely, Patricia Lehto More

Blown HeadGasket on a 2011 Legacy I purchased my Subaru Legacy in 2010 from a dealership in Georgetown, We then moved to Austin and switched all our service efforts to the Huntland Loc I purchased my Subaru Legacy in 2010 from a dealership in Georgetown, We then moved to Austin and switched all our service efforts to the Huntland Location. We have had the normal repairs and maintenances done and didn't have anything major take place until we the car started overheating at about 80,000 miles. I had to have it towed to Subaru and thought it was only a stuck Thermostat. Subaru diagnosed the problem and informed me that it wasn't a stuck thermostat and that they would have to take the engine apart to find out where the problem was, when they started taking the engine apart they promptly offered to provide a loaner vehicle at no charge. Subaru then found the problem was the head gasket which shouldn't have happened on a Subaru with only 80,000 miles. The warranty on the vehicle was 5 years 60,000 miles, our car was over the mileage but within the 5 years. Subaru was VERY supportive and also surprised of this issue. The cost to fix the head gasket was over 3,0000 dollars which was very expensive for us. I was informed that I can call the Subaru to see if they could help out with some of the cost. I got full support from the Subaru dealership here in Austin. After talking to the Subaru headquarters and then Subaru aligning with the dealer I got almost everything covered! there was a small deductible but nothing like it would have been. I want to thank this dealer ship and give a highest rating to Sean Williams and the team that helped. During the work I was proactively called and provided updates to the work, they also helped to replace a timing belt when the engine was apart that would have cost allot of money if replaced on its own. Thanks again Subaru! During this ordeal I stated to my friends that I will not buy another Subaru, but after this service and support on this issue I will definitely buy another Subaru as my next car. signed satisfied Subaru owner 2014 More