Austin Subaru - Service Center

Took my Subaru in for a routine oil & filter change and tire rotation. Work done in a reasonable amount of time. Will bring my car here next time. and tire rotation. Work done in a reasonable amount of time. Will bring my car here next time. More

Perfect in every way - delivered as promised. Peasant environment to wait. Met an old friend and caught up. Love Austin Subaru. Everyone is helpful and very nice. environment to wait. Met an old friend and caught up. Love Austin Subaru. Everyone is helpful and very nice. More

I appreciate the loaner car service. The loaner car was in very good shape, clean and it was a high quality, good performing car. I have previously had service where they took you to an Enterprise rental s in very good shape, clean and it was a high quality, good performing car. I have previously had service where they took you to an Enterprise rental shop and they have poor service and poor quality rental cars. More

I was a drop-in with no appointment and came for a scheduled maintenance on my 2013 CrossTrek. Clean, nice waiting room. Didn't have to wait long. Received car back all cleaned up and ready to roll, w scheduled maintenance on my 2013 CrossTrek. Clean, nice waiting room. Didn't have to wait long. Received car back all cleaned up and ready to roll, with everything checked on it, as per my maintenance agreement. Am very satisfied with the prompt, polite and efficient service. More

We recently took our mom's Outback in for service and were very pleased with the job. Her car needed a large job that was quite expensive and we were a little hesitant. Sean, her service adviser, was so were very pleased with the job. Her car needed a large job that was quite expensive and we were a little hesitant. Sean, her service adviser, was so patient and polite with her, he really made her feel at ease. A week after we picked up the vehicle, there were a couple of minor issue's and Subaru stepped up and covered the cost of both of the jobs that needed to be done. We have never had a dealership treat us with such care and kindness. Truly a wonderful experience all around!!! Thank you for treating us like family!! Shirley and Nancy Govro More

I have bought 3 new vehicles from Austin Subaru since 1999, and have been very satisfied. The third time the sales person stressed how great the bumper-to-bumper warranty is, so I bought it. On Dec. 21 1999, and have been very satisfied. The third time the sales person stressed how great the bumper-to-bumper warranty is, so I bought it. On Dec. 21st, my check engine light came on. I stopped at Subaru where I was told it needed a new Catalytic Converter, and made an appt. for me to bring it back early on New Year's Eve. The Service Advisor chose the day and time. The check engine light went on and off a few times, and was off again when I returned for my appt. S. suddenly decided that I no longer needed a Catalytic Converter. I drove away, stopped at a store, and when I came out, the car wouldn't drive (it just floated and revved). I had to call Subaru Roadside Service and wait an hour for a tow truck to tow it back to Austin Subaru. I spoke with a very nice woman on the phone, and she said I would be leaving my car with them, and they would provide me with a loaner car. But, S. wanted to drop me off in Cedar Creek (nothing within walking distance of my home), and leave me without a car. Finally, after much convincing, he gave me a loaner car; and, added that if I "get a ding in it, call my insurance company, don't call him!". He kept my car for 5 days. I later found out it was done in 3 days, but no one called me. I was told the technician didn't let it idle long enough before giving it back, that's why I broke down leaving their establishment. He offered no apology. Shortly after I left, the check engine light came back on. My husband took it to S. this time. S. said it was just the gas cap. We bought a new gas cap. The check engine light continued to turn on and off. We took it to another place, and they said we needed a new Catalytic Converter! I informed S. about the continuing issues, and made another appt. (4 visits in less than 2 months) to have the Catalytic Converter replaced. S. said he would order the parts to make sure he was ready for the appt., and he told me what day and time to bring it. When my husband brought it in the check engine light was on, but when S. started it up, the light was off. S. again refused to replace the C.C., but my husband told him it needed to be done now, and that's what he got the parts for. S. just walked away, and never spoke to my husband again. My husband didn't know for sure what was happening for 2 1/2 hours. Then, someone else brought out the paperwork, and said they'd replaced the Catalytic Converter. This part is covered by State Mandated Warranty, and shouldn't even have been an issue to replace from the beginning. More