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Auto Country
Abington, MA
1,506 Reviews
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1,506 Reviews of Auto Country
January 19, 2019
Buyer beware! Dishonest dealer, owner is a duplicitous liar Owner sold me a lemon car, with its steering shaft and timing belt needing to be replaced, the first being a safety hazard. I called him this morning, Owner sold me a lemon car, with its steering shaft and timing belt needing to be replaced, the first being a safety hazard. I called him this morning, seventh from the day of purchase, and told him that I had car inspected by a mechanic at a Toyota dealership, and gave him the list of issues found by the said mechanic. Fagan, always rude and agitated, told me over the phone that he was "too busy", and that I could bring the car back to his dealership for a refund, then he rudely hung up the phone without getting my response. After spending more than an hour driving up there with a friend, (I live in Providence), Fagan refused to refund the money, contriving the story of me telling him over the phone that I had the car registered and it failed safety inspection, which I never did. What I said on the phone was that I had the car checked out by a mechanic at Toyota dealership, I never said anything about having the car registered, as he didn't send me the original title until yesterday, leaving me with only one day to register the car to meet the 7 day return period, as stipulated by the state's lemon law. Fagan also told me that after selling more than fifty thousand cars, he knows the law better than me, as if taking pride in his skill of utilizing all the legal nooks and crannies to screw his customers, not on merit, but on technicality. Realizing what type of person I was dealing with, I immediately called 911 to reported the incident. While waiting for the police to show up, I saw hanging on the wall of the dealership office was its business license, expired in 2008! (see one of the attached pictures) Was Fagan too lazy to hangup a valid business license, or has his dealership been operating illegally for the past ten years?!! The police officer showed up and suggested that I report Fagan to the Mass Attorney General's Office, which I did tonight. On the after of 1/17, I brought the car to a inspection station in RI, and it failed safety inspection. More
by Csquare319
Employees Worked With
Michael Fagan
January 18, 2019
Super First time buying a car and the staff was very helpful, answering all my questions, showing me different cars until I found the right one, and the com First time buying a car and the staff was very helpful, answering all my questions, showing me different cars until I found the right one, and the communication was great! More
by Dprusik33
Employees Worked With
Nick Murphy, Phil Ternullo
January 17, 2019
Auto Country 👍🏼 So I just purchased my 2nd truck, the guys there are nice, they answered all my questions, gave me a great deal on the truck, Nick was my sales man an So I just purchased my 2nd truck, the guys there are nice, they answered all my questions, gave me a great deal on the truck, Nick was my sales man and he took care of me, he’s polite and easy to talk too. Phill took care of all my finance paper work, he got me the monthly payment I wanted to be at, including getting me new plate all the insurance paper leg work done, they got my car inspected. Once I signed all the paper work all I had to do is drive off in my new used truck. So added not to my review, I messed up on my side. Check and make sure every little thing works in the vehicle you are looking at with them. I thought the dvd in the trucked work and took there word and it didn’t and it’s not there responsibility to fix it cause it a feature in the vehicle, and the back up sensor didn’t work either. All he recommended is that the have a mechanic that will look at it and fix it but you’ll pay out of your own pocket. So I’m disappointed about this. There nice guys but once the papers are signed, all bets are off. You would think they would take care of there customer. More
by Peter82
Employees Worked With
Nick Murphy, Phil Ternullo
January 17, 2019
Warm, friendly service. Mike and Phil were a pleasure to work with. They made purchasing my new truck quick, easy, and painless. Thank you for all of your help! Mike and Phil were a pleasure to work with. They made purchasing my new truck quick, easy, and painless. Thank you for all of your help! More
by Jlugo2008
Employees Worked With
Michael Fagan, Nick Murphy, Phil Ternullo
January 16, 2019
Ecstatic I recently bought a car here at Auto Country. Everyone was extremely helpful. Phil helped me get all the paperwork, registration, etc in a timely fash I recently bought a car here at Auto Country. Everyone was extremely helpful. Phil helped me get all the paperwork, registration, etc in a timely fashion. I will recommend all my friends and family. Thank you again for the best experience. -Frankie More
by Fkeelan16
Employees Worked With
Michael Fagan, Phil Ternullo
January 16, 2019
4 th car!! I got my new Nissan rogue with no problems! It was an easy deal right in my price range. It was an enjoyable experience, and they were very speedy. T I got my new Nissan rogue with no problems! It was an easy deal right in my price range. It was an enjoyable experience, and they were very speedy. They supplied me with all the information about my new car, and did all the work themselves! They always treat me right. More
by cargirl15
Employees Worked With
Phil Ternullo, Antwon Trinh
January 15, 2019
Fist new car!!! Thank you helping me with all my questions and reassuring me with everything , I was nervous about doing this for a long time and I’m glad I came here Thank you helping me with all my questions and reassuring me with everything , I was nervous about doing this for a long time and I’m glad I came here More
by Meghan42
Employees Worked With
Michael Fagan, Nick Murphy, Phil Ternullo
January 12, 2019
Great experience Thanks Phil aka Scott! Everyone at Autocountry was great I'll 100% recommend the dealership. Thanks again for the great deal a d working with me I ap Thanks Phil aka Scott! Everyone at Autocountry was great I'll 100% recommend the dealership. Thanks again for the great deal a d working with me I appreciate all your help. More
by Autocountry2019
Employees Worked With
Michael Fagan, Nick Murphy, Phil Ternullo
January 11, 2019
Good buying experience I bought a 2006 Ford Explore here and I love it. They went above and beyond to make sure everything was all set before I drove it off the lot. They ha I bought a 2006 Ford Explore here and I love it. They went above and beyond to make sure everything was all set before I drove it off the lot. They have no problem working with you in any way that you need. I highly recommend you talk with Nick or Phil if you’re interested. More
by TheWillard
Employees Worked With
Nick Murphy
January 04, 2019
helpful Phil was very helpful and made the process of buying a used car easy; it was my first car. I bought a Toyota Corolla in Massachusetts. Phil was very helpful and made the process of buying a used car easy; it was my first car. I bought a Toyota Corolla in Massachusetts. More
by longhighentropystring
Employees Worked With
Nick Murphy, Phil Ternullo
