Auto Giants Mitsubishi

Very disappointing experience with Auto Giants. They ran my credit even though they did not have the vehicle or financing option I was looking for. This resulted in an unnecessary inquiry on my cre They ran my credit even though they did not have the vehicle or financing option I was looking for. This resulted in an unnecessary inquiry on my credit report and wasted a significant amount of my time. What frustrated me even more was the lack of professionalism and knowledge from the staff. I felt that they were not properly informed about their own inventory and financing process, and I received inconsistent information throughout the process. I would strongly recommend that anyone considering doing business with this dealership confirm vehicle availability and financing approval before allowing them to run a credit check. Unfortunately, my experience was unprofessional, misleading, and far below my expectations. More

I purchased my car three years ago and have taken it to the Manassas service center for all the work that needs to be done on it for servicing. Toby is always so polite and lets me know if any additional w the Manassas service center for all the work that needs to be done on it for servicing. Toby is always so polite and lets me know if any additional work need to be done before it's gone. Great job. Keep it up. More

Had the same problem as the fella in October. Was quoted an out-the-door price on a vehicle. I scheduled an inspection, and insisted that the quote be sent to me in writing. The written Quote Was quoted an out-the-door price on a vehicle. I scheduled an inspection, and insisted that the quote be sent to me in writing. The written Quote was nearly 2K over the verbal quote. I cancelled both the purchase and the inspection. I'm done with this dealer. More

Absolutely operates in bad faith. Conveniently changed their policy on selling cars to out of state buyers in the middle of my sale AFTER I paid a mechanic to inspect the vehicle for Conveniently changed their policy on selling cars to out of state buyers in the middle of my sale AFTER I paid a mechanic to inspect the vehicle for me and signed off on the numbers. More

Well knowledge associate pointed out quality best for me Well Floyd Whitlock was the associated that made me feel very confident and safe with my choices. He made sure to pay attention to my needs as to a wo Well Floyd Whitlock was the associated that made me feel very confident and safe with my choices. He made sure to pay attention to my needs as to a work truck. Found me one in minutes and had information ready by the time I arrived at dealer. Definitely would recommend eastern to all my friends and family. More

Pleasurable experience The staff went above and beyond to make sure I got the vehicle I wanted. My wife and I both bought cars that we are very happy with. The staff went above and beyond to make sure I got the vehicle I wanted. My wife and I both bought cars that we are very happy with. More

Must see Floyd Whitlock Went in to the office based on a preapproval. Wasn't expecting anything but Floyd sent us out with something nice for the family. 3 row seating, very Went in to the office based on a preapproval. Wasn't expecting anything but Floyd sent us out with something nice for the family. 3 row seating, very satisfied he was very professional and knowledgeable of his job thank you More

Very clean respectful salesman my salesman was funny I love Very clean place of business and very respectful salesman I say respectful because all my questions were answered and it didn't seem to bother mr. Whi Very clean place of business and very respectful salesman I say respectful because all my questions were answered and it didn't seem to bother mr. Whitlock when I kept asking questions he answered all of my questions and made sure I understood them all great job More

Not good customer service I bought a car an not even a floor mat i dont get in the car an each time i call them they say they order it so i would like to know ow for that floor I bought a car an not even a floor mat i dont get in the car an each time i call them they say they order it so i would like to know ow for that floor mat is coming from an its almost 2 months now i bought my car from them. More