I don’t know if the management in this dealership doesn’t care about repeat customers and about how bad they are viewed, or if they are just too incompetent to see it. I think it is both. It is actually comical how unprofessional they are. They remind me of dealerships back a couple decades ago before customers had the ability to be better informed. Anyway, so I bought a BMW 535 from them back in November, first week of November. The salesperson Gennady, was nice, you could tell he was new in the job. He was friendly and all. We started test driving a couple of cars. Every car had something wrong with it. One car had the emergency brakes dangling under steering wheel, another one the window wasn’t working...etc. here’s where it started really going downhill, when I mentioned that stuff to Gennady, his response was that the cars are still under factory full warranty and when I buy it I can take it to the dealership and get it fixed. It sounded strange to him when I said customers usually like a car that doesn’t have issues when they are spending twenty something thousand dollars. Next we settled on the BMW I wanted. It had a crack in windshield and sun roof wasn’t working. He and the store manager joe, promised me that I could come back a week after I buy it and they would repair at no cost to me. You can guess what happened after I bought it. I emailed joe a week after I bought it, when I didn’t hear back from them, he said he is waiting for service dept to have an open spot to service me. I emailed back a week later if he can just simply check calendar to see when is next open spot. Never heard back. Mind you joe was all about shaking hands and promising that they will take care of everything. It’s clear now his word is as good as their cars. After we were ready to close the deal, we went to sit with Paul who does the finances. He was chewing gum and talking to me and my wife like he was a kid in second grade. You really should’ve seen How he chewed gum, I actually laughed in his face. He told us that there is an extra “dealer fee” $2500 that will be added on the online price. I got up and walked out. Joe and Gennady came running after us. Gennady actually told me that he didn’t know they added extra money onto online price at the end. Like I said before they really are funny. joe sat with us and kept trying to lower the amount a bit at a time, till he bought it down to adding only $500 and lowered our car loan interest rate by 1 % (which means they can always lower the interest rate they quote you from bank if they want to) he was giving us some BS that the $500 is the only profit they will make off of car. When I laughed he kept telling me it’s true and that he’ll show me proof. He never did. They are pathetically unprofessional and I can’t wait to read their generic made up response, which I will definitely reply to. I will be posting this review on every site that has the company listed. Make sure to read their reviews carefully. I always hear about companies that create fake google accounts and write 5 star reviews about themselves. But I am sure this dealership wouldn’t stoop down to that level. Anyway, just to be safe, make sure you filter the poor reviews and read them before you risk buying anything from them.