Auto Park Ford La Porte - Service Center

They were very accommodating considering I was running about 10 minutes behind. I called ahead of time to let them know & the lady was very nice. about 10 minutes behind. I called ahead of time to let them know & the lady was very nice. More

Fixed what couldn’t be fixed by all other dealerships. Rick worked diligently to make sure it was fixed 100%. Rick worked diligently to make sure it was fixed 100%. More

Good communication when setting up my service. I was unaware that someone would be driving my brand new vehicle, keeping it overnight, and returning it to me with over 100 miles driven on it. As I was unaware that someone would be driving my brand new vehicle, keeping it overnight, and returning it to me with over 100 miles driven on it. As well as leaving the heated seat on and it was 80 degrees out, using a 1/2 tank of gas, and the inside interior roof was not cleaned like promised again. While the interior was not out sourced, it was the second reason for setvicing. When I bought the vehicle I was promised the interior roof would be cleaned before bringing it home. It wasn't, however, they put the protective coat on the outside and fabric inside. Then was promised it would be cleaned when I brought it back 1 week later. Still wasn't done and now I have to bring it back a third time. On top of the delay when outsourced, they use of 1/2 a tank of gas. This was fixed after I brought it to the attention of the sales person I have been working with. He has set up a third attempt at getting the interior roof detailed. I work a lot, and making extra time is not easy. While I am grateful for the sales team working quickly, it's just frustrating. Twice it was supposed to be done and was part of the initial sale. A vehicle with 19 miles on it should not have fingerprints all over the visors and surrounding area. While it seems like something small, but it's not when spending over $35k and it's my 1st brand new vehicle ever. Glad everyone is nice in sales and financing. Just leaving a less than perfect impression of the servicing component, which is a big deal because I wanted a reliable team to work with, now how to decide if I should go to another Ford dealership for oil changes and services. More

I had an issue with my service bill. Robert was able to take care of it in a timely manner. Offered a free " The Works" on my next visit. Robert was able to take care of it in a timely manner. Offered a free " The Works" on my next visit. More

I like that they have pick up and drop off services. They were really fast this time. They were really fast this time. More

Very happy with my purchase of my Ford bronco. Tim made the process so easy and comfortable. He did not pressure me in any manner and allowed me make my decision in the time that I needed. I'm ver Tim made the process so easy and comfortable. He did not pressure me in any manner and allowed me make my decision in the time that I needed. I'm very happy with my purchase and will be back! More

I really appreciate the pickup & delivery service otherwise I would have to sit & wait until service is done otherwise I would have to sit & wait until service is done More

Excellent service provided with professionalism and kindness. I am so grateful and will always be my first choice for any of my needs. kindness. I am so grateful and will always be my first choice for any of my needs. More

Excellent customer service He went out of his way to get the vehicle we wanted that was in Michigan. the vehicle we wanted that was in Michigan. More