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Auto Park Ford

Sturgis, MI

4.8
2,526 Reviews

1820 S Centerville Rd

Sturgis, MI

49091

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Showing 2,526 reviews

May 10, 2020

Our salesman had answers to all our questions or concerns and kept us well informed on all aspects of our purchase. Follow up as well. 5 stars from us!!! More

by ljjustice
Recommend Dealer
Yes
Employees Worked With
Rick Schott, Kristol Flowers
May 11, 2020 -

Auto Park Ford responded

It’s great to hear that your visit with us earned a 5-star rating! Thank you for taking the time to share your experience with us and for the great rating! We couldn’t ask for nicer feedback and thank you for taking the time to share it! We look forward to the opportunity to serve you again in the future.

May 09, 2020

Everyone was very kind and helpful. During the pandemic we are all living in the staff was very safe in using social distancing and protection. More

by Anglemyerp
Recommend Dealer
Yes
Employees Worked With
Kodi Reese
May 11, 2020 -

Auto Park Ford responded

Thank you for taking the time to write your review, we are truly sorry we were unable to earn a five star rating with you. Despite our dealership’s commitment to accommodate customer needs and request as much as possible. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. Please let us know how we can earn your business in the future and provide you with our five star service. We welcome all feedback and look forward to hearing from you.

May 06, 2020

Fleet Vehicle Purchase Auto Park Ford helped us acquire a good fleet vehicle for our staff at a great price. The attention and help we received during this time of uncertain More

by LCHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Schultz, Kodi Reese
May 11, 2020 -

Auto Park Ford responded

On behalf of the Auto Park Ford team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others and we look forward to servicing your new fleet vehicle in the future.

May 06, 2020

oil change Jamie checked me in and went over the service with me, she was very thorough going over my results. She informed me of possible concerns. More

by rmrudinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
May 11, 2020 -

Auto Park Ford responded

Thank you for taking the time to write your review, we are truly sorry we were unable to earn a five star rating with you. Despite our dealership’s commitment to accommodate customer needs and request as much as possible. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. Please let us know how we can earn your business in the future and provide you with our five star service. We welcome all feedback and look forward to hearing from you.

May 05, 2020

Auto Park Ford has awesome deals on their Ford F-150 trucks. Our experience was top notch with Kodi and we felt he went above and beyond to make our purchase easy and hassle free. He even did a YouTube More

by Dtodd22
Recommend Dealer
Yes
Employees Worked With
Kodi Reese
May 11, 2020 -

Auto Park Ford responded

Thank you for taking the time to share your comments and feelings about Kodi. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

May 04, 2020

Great experience! Go see Kodi he will get you taken care of. I drove 3 hours to get a new mustang and they had everything ready to go. I was in and out in 20 minutes. More

by Brentonframe88
Recommend Dealer
Yes
Employees Worked With
Kodi Reese
May 11, 2020 -

Auto Park Ford responded

Congratulations on your new vehicle and welcome to the Auto Park Ford family! Thank you for taking the time to write about your experience. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family. On behalf of your friends here at Auto Park Ford, enjoy that ride!

May 03, 2020

Repair to preowned purchased vehicle My son determined what was wrong with the car and the part was $25.00. The diagnostic and repair by the dealer cost $420.00. The car was not driven More

by mgthyng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
This was for a service and repair.
May 06, 2020 -

Auto Park Ford responded

Valued Customer, we thank you for your feedback and would have been happy to discuss your concerns. We are transparent regarding all our pricing and obtain authorization before starting any work on a vehicle. In addition to the Dealer included Warranty you mentioned with the 30 day or 3,000 miles for DriveTrain components we do offer Extended options that were presented to you at the time of purchase to give you longer coverage for times exactly like this. We would be happy to go over those Extended options again with you, so this doesn't happen again. The last thing we want to see is $25 part break that requires alot of labor to put in. I know exactly how you feel as I once had to put in a $13 seal that required the transmission be dropped to get to it so the total repair cost me $1500. We would love help you out with a discounted Extended Plan to help make up for this repair you had to pay out of pocket, please contact us if this is of interest to you.

April 29, 2020

Speedy Oil Change Grateful for the service received on 04/27/2020. I was concerned about my vehicle needing an oil change and was given an appointment right away. Thank More

by Blue413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candy Abbs
Apr 29, 2020 -

Auto Park Ford responded

Thank you for visiting our service department! We are thrilled to hear you had such a great experience with us. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

April 29, 2020

Dealership was great to work with during this time of shutdown. It was a very unusual buying experience, Cody was very helpful, responsive and made it as pleasant as possible under our governor's shutdow More

by tharonjduval
Recommend Dealer
Yes
Employees Worked With
Kodi Reese
May 11, 2020 -

Auto Park Ford responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Kodi was able to provide you with the excellent experience we strive to provide all our customers. We look forward to serving you for many years to come!

April 28, 2020

Kodi Reese was responsive and provided the information I requested. Kodi Reese practiced safe social distancing through out the entire buying experience. I was very pleased. More

by Zach.bonter
Recommend Dealer
Yes
Employees Worked With
Kodi Reese
Apr 28, 2020 -

Auto Park Ford responded

Welcome to the Auto Park Ford family! We try to make everything simple, hassle free, and safe for our customers. We are thrilled to hear that you enjoyed your experience with us. We look forward to the opportunity to serve you again in the future.

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