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Auto Park Ford

Sturgis, MI

4.8
2,523 Reviews

1820 S Centerville Rd

Sturgis, MI

49091

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Showing 2,523 reviews

February 10, 2020

They were super friendly and were quick with my service. I would recommend them to anyone and will be coming back. Also loved the fact that they offer a car wash too. More

by KailynMarie
Recommend Dealer
Yes
Employees Worked With
Rick Kobold, Gwen McAlister, Jaime Terry
Feb 11, 2020 -

Auto Park Ford responded

Thank you for the great review and the recommendations. We are thrilled to hear that you had a great experience with us. We look forward to the next opportunity to serve you.

February 10, 2020

Beyond amazing..first time there at Auto Park Ford and Sturgis, they made me feel welcome and very knowledgeable about everything about my car..would highly recommend this dealership More

by holley2004
Recommend Dealer
Yes
Employees Worked With
Janitor Lady, Receptionist..unfortunate not to get their names, Gwen McAlister
Feb 11, 2020 -

Auto Park Ford responded

Thank you for the wonderful review and for the recommendations. We want every experience to be five stars and are happy to hear that we achieved that with you. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

February 07, 2020

Service Very helpful and friendly. Gwen is knowledgeable of the position she is in. Candy and Erica also are all willing to make sure services preformed is t More

by Rpmusolff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candy and Erica also are wonderful people to work with.. great service with a wonderful attitude . , Gwen McAlister
Feb 10, 2020 -

Auto Park Ford responded

Thank you for visiting our service department and for the review. We are thrilled to hear that you enjoyed your experience with us. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

February 07, 2020

Very clean. People are very kind and respectful . The waiting room was nice with the tv, free coffee, and free donuts/muffins. The wait in the service department was not long at all. More

by Jen
Recommend Dealer
Yes
Employees Worked With
Andrew Eger
Feb 10, 2020 -

Auto Park Ford responded

Thank you for visiting us at Auto Park Ford. We are glad to hear that you enjoyed your experience with us. We look forward to the opportunity to serve you again in the future.

February 06, 2020

I was told the recall service was to take 60 minutes. At around 40 minutes the service consultant came out and explained what other work could be done. I declined and had to wait almost another hour before More

by MEtalcaster
Recommend Dealer
Yes
Employees Worked With
Rick Kobold, Gwen McAlister, Jaime Terry
Feb 07, 2020 -

Auto Park Ford responded

We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation. The service advisor follows-up about the results of any testing or diagnostics found by the technician.These can include recommended actions or services required to fix the issues found and whether it should be done right away or can be held off until the next regularly scheduled servicing. They keep track of maintenance needs and set up the next visit as a service to the customer. Our technician then performs the work requested. These roles are pivotal to ensure not only that the dealership runs smoothly but that the best customer service is provided. We know that your time is valuable and do apologize that things took longer than anticipated. We would appreciate the opportunity to serve you again in the future and provide you with our five star service.

February 05, 2020

Stopped in one afternoon and scheduled my oil change with Jamie. Dropped off the truck about 15 minutes before my appointment time, and got a call within an hour that it was ready to be picked up. Appreciate More

by DROOT72
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
Feb 07, 2020 -

Auto Park Ford responded

Thank you for visiting our service department We are thrilled to hear that you had a great experience which our customers have come to expect. Thank you for the review and providing us the opportunity to serve you. We look forward to the opportunity again in the future.

February 04, 2020

Excellent Experience Sandie and Andrew were very professional and easy to work with! They were very patient with me through the decision process and helped every step of More

by pj_kain
Recommend Dealer
Yes
Employees Worked With
Sandie Owen, Andrew Eger
Feb 07, 2020 -

Auto Park Ford responded

Welcome to the Auto Park Ford family! Thank you for the review and the five star rating. We strive for experiences like yours and are thrilled to hear that we achieved that with you. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

February 04, 2020

From start to fnish,everything was professional and stress free. After a few bad expierences at other places it was a welcomed relief. Sandie owen was really great to go through process with . More

by stefanweaver1968
Recommend Dealer
Yes
Employees Worked With
Sandie Owen, Andrew Eger, Moe Reeves
Feb 07, 2020 -

Auto Park Ford responded

Thank you for the wonderful review and the five star rating! We are thrilled to hear that you had a great experience with us and with Sandie. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

February 03, 2020

Dan is an awesome sales man! He got me exactly what I needed in a short time. He kept in touch every step of the way. More

by jolenemiles21
Recommend Dealer
Yes
Employees Worked With
Dan Parker
Feb 03, 2020 -

Auto Park Ford responded

Thank you for the great review and the five stars! We want every customer experience to be five stars and we are glad to hear that we achieved that with you. Thank you for the opportunity to serve you and we look forward to the opportunity again.

February 03, 2020

Great sales people was eager to help and work with us, financing dept found us a payment that work for us and was very nice about everything! Great place to buy your next car/ truck! More

by kastevens1965
Recommend Dealer
Yes
Employees Worked With
Andrew Eger, Kristol Flowers, Moe Reeves
Feb 07, 2020 -

Auto Park Ford responded

Welcome to the Auto Park Ford family! Thank you for the great review and the five star rating. We are thrilled to hear that you enjoyed your experience with us. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

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