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Auto Park Ford
Sturgis, MI
2,523 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,523 reviews
April 03, 2019
Able to help get out of my car Very helpful got me in a newer car with a lower payment came in on her day off to deliver my new vehicle thank you!!!! Very helpful got me in a newer car with a lower payment came in on her day off to deliver my new vehicle thank you!!!! More
by Chey tarx
Employees Worked With
Brent Forry, Andrew Eger, Amy Muller
April 03, 2019
Auto buying Brent was amazing. Super helpful and caring. When I need a new vehicle I will make the trip to see Auto Park Ford. Thanks for all your help! Brent was amazing. Super helpful and caring. When I need a new vehicle I will make the trip to see Auto Park Ford. Thanks for all your help! More
by Rachel1213
Verified CustomerEmployees Worked With
Brent Forry, Andrew Eger, Bodhi Chiddister
April 03, 2019
Easy, fast and painless Everyone at the dealership is helpful and committed to making the process of buying a car fun, easy and relatively painless. I love my new car and it Everyone at the dealership is helpful and committed to making the process of buying a car fun, easy and relatively painless. I love my new car and it’s one of many we’ve bought from Auto Park. We also get them all serviced at the dealership and have had nothing but great experiences. More
by MCLAUGHLINKE
Employees Worked With
Andrew Eger, Rick Kobold, Erica Hemminger, Matt Schultz, Gwen McAlister, Jaime Terry
April 02, 2019
Horrible service Horrible employee service , rude , won't take care of their mistakes or anything in general. They sell cars that have problems and outright lie and wo Horrible employee service , rude , won't take care of their mistakes or anything in general. They sell cars that have problems and outright lie and won't fix them ... Also screaming in customers faces! More
by Neverwillbuyfrom here
Employees Worked With
Brent Forry, Rick Kobold, Matt Schultz, Don Howe, Carl Flowers
April 02, 2019
Fast, Efficient, Helpful F150 had door recall that was addressed twice, but the problem ended up being the mechanical linkage of the door-latch. Auto Park Ford expedited the n F150 had door recall that was addressed twice, but the problem ended up being the mechanical linkage of the door-latch. Auto Park Ford expedited the no-charge repair and I picked up my sparkling-clean truck in a couple hours. Jamie and Erica, like all APF's great service writers were clear, courteous and helpful. More
by PFSLOANESQ
Employees Worked With
Erica Hemminger, Jaime Terry
April 02, 2019
baby blue We were treated with courtesy and respect. Amy was efficient and new her job very well. All the dealership was friendly and helpful. We have dealt wit We were treated with courtesy and respect. Amy was efficient and new her job very well. All the dealership was friendly and helpful. We have dealt with another dealership for years and I was really surprise how my husband liked auto ford. We would recommend this dealership. More
by baby blue
Employees Worked With
Amy Muller
March 29, 2019
Have my New Escape Thank you Sandie Owen,Tanya Lewis,Andrew Edger, Amy Mueller and Moe Reeves for helping us with our Escape! Thank you for making it fun and easy! Thank you Sandie Owen,Tanya Lewis,Andrew Edger, Amy Mueller and Moe Reeves for helping us with our Escape! Thank you for making it fun and easy! More
by Debm
Employees Worked With
Sandie Owen, Andrew Eger, Moe Reeves, Erica Hemminger, Amy Muller, Tanya Lewis
March 29, 2019
Friendly experience We went in just looking but Don listened to what we liked and what we didn’t like. We had our two young daughters with us and he made sure they were a We went in just looking but Don listened to what we liked and what we didn’t like. We had our two young daughters with us and he made sure they were also taken care of with snacks and refreshments while waiting. Friendly staff all around. More
by NicoleM
Employees Worked With
Don Howe
March 29, 2019
Truck experience Friendly easy to work with. Will buy from them again. Always get answers I need. Very good and professional experience. My sales guy is great to work Friendly easy to work with. Will buy from them again. Always get answers I need. Very good and professional experience. My sales guy is great to work with. More
by DA.BOYS60
Employees Worked With
Bob Bajjes
March 28, 2019
Unprofessional Time to put this out there so hopefully I save someone the same experience that I have been through. At the end of December Ron and I mad a decision t Time to put this out there so hopefully I save someone the same experience that I have been through. At the end of December Ron and I mad a decision to buy a new to us car. After a lot of research we decided to stay more local and we went to Auto Park ford in Sturgis Mi. We found a 2017 Ford Escape. The night we drove it home we noticed it pulling to the right. The next morning I call when they opened and told them and we also noticed that it was dirty inside after we where told they had cleaned and did a check on everything. We where told to bring it back right away. We went back on monday. They test drove it and said there was nothing going on with it that it was the roads. The car was loud and still pulled when we left. We also payed for a hitch package to be in stalled. A couple weeks later I took the car in to have the hitch put on. When I looked at the hitch they had cut it out crooked and uncentered. At this point Ron called and took the car in to be looked at. When Ron got there the head mechanic Rick took him on a test drive where he got in Ron’s face telling him there was nothing wrong with the car!!! Ron told him to get out of his face. Rick yelled in his face “what are you going to do about it???” Ron drove back to ford told them and called the police and waited. Nothing was done. Rick still works there!! They ordered a new piece of the bumper to be replaced and when they got it I took it back and they redid it. It still is off centered. I talked to the General manager Brent about it pulling to the right. He checked the alignment and said it was good. They said one of the tires where chattered a little but that was no big deal.Brent also measured the tires and they measured at a three. He also told me that if I wasn’t happy with them I could go to a different Ford dealer!! He told me this few times! I said that you would think you would want to make this right. I left and called Jorden Ford of Mishawaka. When I got to Jorden Ford we talked and I told them about the back right tire and we went on a test drive. He could not believe how loud it was. He said that he couldn’t even tell if there was other noises because the tire was so loud. He measured them and the tires measured at a 2- 4 a new tire measures at a 9-10 anything under a five the dealer normally replaces the tires when they get them. So I ended up buy 4 new tires payed for A balance and alignment. 1241.79. Today I went back to Auto Park Ford and was told they will not pay for any of it. Brent said the we never even talked about the tires. I always thought that the alignment had to do with the tires and that if you talked about a chatter tire that was about the tires. So people be ware!!! Do not go to Auto Park Ford. They do not make thing that are wrong right. And they let the employs treat their costumers unprofessional because as Brent said. Rick is passionate about his job!!! Well my Husband is passion about the safety of his wife!!! More
by Unhappy
Employees Worked With
Brent Forry, Sandie Owen, Rick Kobold
