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Auto Park Honda - Service Center

4.4

49 Lifetime Service Reviews

2100 Auto Park Blvd, Cary, North Carolina 27511

49 Reviews of Auto Park Honda - Service Center

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August 22, 2018

"Service at its best!"

- mariskanc

We are so grateful to AUTOPARK HONDA for the excellent service they provided during our recent breakdown on our way to the Raleigh airport. On Thursday afternoon, August 2nd, we had a flat tire on Route 40. A good Samaritan stopped and put the ‘donut’ on our car. We were able to drive to our hotel in Morrisville, NC. This is where we got the phone number for the nearest Honda dealership which was Autopark Honda in Cary, NC. We left our car keys at the hotel. We had an early flight Friday morning August 3rd to Alaska. We had to wait until Monday to call the service department at Autopark Honda. We spoke to Todd Stevens from Alaska and explained our situation. Todd agreed to have our 2011 Honda Accord towed to his dealership where they would repair the tire and check the undercarriage because we also ran over a heavy piece of metal lying on the shoulder. We were very fortunate a more serious accident didn’t occur. We did speak with a few people at Honda while we were away to get updates and all of them gave us accurate information about the status of our car. This speaks to how well they communicated within the dealership. They replaced the tire and there was no other damage to our car. Our final update came from Todd. He said our Honda was on its way back to the hotel. When we returned from vacation late on Saturday night, our car was waiting for us in the hotel parking lot. The recovery from our unfortunate breakdown was handled seamlessly by everyone at both Autopark Honda and the Hampton Inn on Airport Blvd. This allowed us to enjoy our vacation. So you know you can count on AUTOPARK HONDA if you ever need them!

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Recommend Dealer
Yes
Employees Worked With
Nick Basile
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Todd Stephens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 27, 2018

"The paint on my 2012 Honda was coming off......"

- Margo F.

The paint on my 2012 Honda Civic was coming off and Honda had a warranty extension for this that took care of my problem. The GM, Mr. Icenhour, was super kind and helpful and I greatly appreciate his assistance. Also, David Mastrengelo was also super helpful and thorough with my case, answering all of my many questions. Thanks so much!!

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Yes
May 17, 2018

"Fast, Friendly, and Effective"

- Kacie Laine Daniels

I took my car in to be serviced and Eldwin Breeden gave me excellent and honest advice as to how to fix my car. He did not just push a sale, he gave an informed opinion based on years of experience. Above all, he treated me as if I were his family and had my safety as his main concern. I would definitely recommend him to others and I will be returning to him with any other issues with my vehicle.

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Recommend Dealer
Yes
Employees Worked With
Eldwin Breeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dan Duckson
February 14, 2018

"Awesome Service!"

- eric4405

I just wanted to say that I thoroughly enjoyed my service experience at Autopark Honda today. My service advisor, Ben Ruggles, was awesome and really looked out for me. I truly appreciated it! Keep up the great work!

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Recommend Dealer
Yes
Employees Worked With
Ben Ruggles
December 08, 2017

"Bad chat support"

- mishafe

Frankly, I am not sure whether I should rate the dealership's Customer Support or their chat service provider, maybe the latter. I contacted the dealership via chat to get a simple quote for a simple job - replacing front brake pads on my 2012 Honda Civic. I was told they do not have the pricing available (really, for such a standard procedure???), but someone will contact me with the price. I gave my phone number and asked send me a text with the quote. They wanted more details like email address, last name, etc. Obviously, to get me on the mailing list and push me some offers. I said "no, just quote me the service, please". Sure Sir, no problem. That was one week ago. No one texted me. I get it, they hire a call center to handle this kind of inquiries, but aren't they supposed to review the quality of their work? Or do they hire chat agents only to generate potential leads? If the latter, this kind of support actually makes me less likely to contact this dealership again in a future. Unfortunately, the story repeated itself exactly when I tried to contact another dealership's Service department via chat (will post identical review there as well). Guess, they use the same service, where agents either don't give a xxxx or were not properly trained. Which is sad. Guess, I will use the dealership that advertises its prices online.

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Recommend Dealer
No
Employees Worked With
chat support
December 08, 2017

"Reliable Salesman "

- tomoka27

It’s very rare to find a sales guy that you can continue to go to for ALL your car needs. Malik Moss is the reason why my Family and I will always be apart of the Honda Family. He has great customer service..... one that we will always brag about to our friends and family. He makes sure we’re taken care of every time. He even calls to check in on us every so often. We pray that Mr. Moss will continue to work at Autopark Honda because with him we have nothing to worry about.

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Recommend Dealer
Yes
Employees Worked With
Malik Moss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 29, 2017

"Great team of employees! (working well together)"

- Happy customer

My old car needed major repairs, so I decided to purchase a new vehicle. They all worked very well together trying to help me find the right car at the right price. I love my new car and I love the services that they all provided to make this a great experience.

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Yes
Employees Worked With
Allen Alston
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Calvin Ng
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Whitfield
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Landon Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Vinnie Ferrone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 27, 2017

"Quick, Easy Visit"

- Lori Drum

I had an issue with a certified pre-owned car I bought here, and I booked it in with Eldwin. He was very pleasant to work with, personable, and he provided me with a quick, easy visit. The problem was minor, and he had my car back to me in no time.

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Recommend Dealer
Yes
Employees Worked With
Eldwin Breeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 13, 2017

"great service from Todd Stephens"

- Chuck Korte

I want to commend a very good experience with service on my 07 Honda Service by Service Manager Todd Stephens at Autopark Honda in Cary, NC. I had a crack in my engine block, the warrantee situation was unclear and Todd went to bat for me with Honda. I am grateful for Todd's help on this and have been pleased with the service I get at Autopark Honda. Chuck Korte

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Recommend Dealer
Yes
Employees Worked With
Todd Stephens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 10, 2017

"work not performed as expected"

- ripped-off

I made an appointment for yesterday at 7:45AM for a free oil change and a tire rotation (not free). While waiting the service person insisted that i need the tires balanced for an additional 23 dollars. I agreed to have that done as well. Neither work item were performed! I scratched one of the rims a while back. Imagine my surprise when I found that wheel is in the same location as it was before servicing! Also, The rims were very dirty, there was no indication they cleaned the rim to apply or remove the weights. I ask the service rep if they used the proper stick on weights and she assured me that they did and now the tires are balanced properly. How could the weights be removed and reapplied without cleaning the area where they would be applied? They weren't. That's how. either accidentally or on purpose, autopark honda ripped me off! I have a call into Todd Stevens, their service manager. He has yet to return my call. Later I talked to Kevin Mill, Who I believe is the director of Service for the Leith family of dealers. Mr Mill showed concern and assured me he will make things right. He assured me that it was not intentional and they will do the work properly as well as refund the fee. Mr mill gave me a good feeling that he really cared about me as a costumer and his company's brand. I would like to thank him for his time. it is hard to know who to trust in today's world. I hope my future experiences with Autopark Honda are more like talking to Mr. Mill and less like the service trip yesterday.

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Recommend Dealer
Yes
Employees Worked With
1
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