Frankly, I am not sure whether I should rate the dealership's Customer Support or their chat service provider, maybe the latter.
I contacted the dealership via chat to get a simple quote for a simple job - replacing front brake pads on my 2012 Honda Civic.
I was told they do not have the pricing available (really, for such a standard procedure???), but someone will contact me with the price. I gave my phone number and asked send me a text with the quote. They wanted more details like email address, last name, etc. Obviously, to get me on the mailing list and push me some offers. I said "no, just quote me the service, please". Sure Sir, no problem.
That was one week ago. No one texted me.
I get it, they hire a call center to handle this kind of inquiries, but aren't they supposed to review the quality of their work? Or do they hire chat agents only to generate potential leads? If the latter, this kind of support actually makes me less likely to contact this dealership again in a future.
Unfortunately, the story repeated itself exactly when I tried to contact another dealership's Service department via chat (will post identical review there as well). Guess, they use the same service, where agents either don't give a xxxx or were not properly trained. Which is sad. Guess, I will use the dealership that advertises its prices online.