I went to autowholesalers after my husbands truck was
sent back to his dealer due to an outragous carpayment. I knew that my credit wasnt great, but we just had a baby and we had to try to find a vehicle
sent back to his dealer due to an outragous carpayment. I knew that my credit wasnt great, but we just had a baby and we had to try to find a vehicle and fast. We looked at the website and found a truck at a ok price, so I applied online to see if I could get financed. The next day Ben the sales guy called me, he told me that my credit wasn't that great and asked if I could get a co-signer. I told him no, he abruptly told me that there was nothing he could do for me and hung up on me!! My thought was, was a jerk. Then about an hour later he called me back, said he spoke with someone and they said they could finance me and I would have to pay them directly, so I was thinking wow...great, finally a break. YEAH RIGHT!
So he informs me the truck we applied for is sold, and said they had a few other trucks, which were about $2000.00 more then what we were looking to spend, but beggers cant be choosy. So he said we would have to be there by three o'clock that day, and he had to know right there and then so he could have the truck in the shop for inspection, granted it was a friday and I didn't understand why they couldn't inspect it and we could pick it up on Sat. but, he was very firm it had to be that day. so I called my husband and told him that he had to leave work early to go get the truck. So we get there, with our 2 wk old son in tow. Ben greets us, gives my husband the keys to test drive and thats the last I see of him. My husband comes back, Ben appears asks him what he thinks, my husband tells him there are a few things that need to be fixed, (a knob for the radio, side mirrors didn't work, and the driver seat bracket is broke and the seat doesn't sit right.) So he says they will be fixed and then says go sit in the waiting room.
The waiting room was cold and drafty. For almost three hours I watched people walk by including Ben and NOONE ever told us what was going on with the paperwork or if the repairs were done....nothing! So FINALLY the paper work is brought out and we are told that we need to sign our lives away to what I will soon find out is a life sucker of a vehicle. I was told the seat bracket would be REPLACED, but it had to be ordered....but on my paperwork it was only written up as repaired. So we sign everything and go on our way. Exactly 7 days after our purchase I had to replace the univeral joint ($88.00), then two weeks later we have a transmission leak ($295.00) fix, then the ac dont work, the belt is broken and still in the engine...nice hazard for driving down the highway with ($20.00) then the ac has to be recharged ($99.00) fix. Now we are told the shocks and breaks are no good,and the tires are all different brands. And apparently autowholesalers wont fix any of it because I am a buy here pay here so I have no warranty!!!!
As if the costly repairs are not enough, we call them about the seat bracket, because noone called us and they say yeah come on this day, but it has to be by 1:00, so again my husband has to leave work early to have the bracket welded, even though it was done once before and didn't hold. So he gets home and tells me its still not right and a girl from financing calls me to tell me that I haven't made any payments and that I am weeks over due, even though my paperwork that they wrote up says my first payment wasn't due for another 2-3 weeks. I am more then pissed at this point, I start complaining about all the problems that we are having since only owning this vehicle for less then one month, I ask to speak to a manager. I leave a message and noone calls me back. So again I call two days later and I speak with Paul Miller, and he was very RUDE and basically said because I am doing a buy here pay here situtation that its not their problem. So I told him that I am driving with three children in the truck and if someone hits us or vise versa and the seat ejects the person driving, then we were going to have a serious problem. So he said to have my husband call and set up another time to again miss work and come in and they will fix it right. So again my husband misses work and goes in, sits there for a few hours and he is assured the seat is properly fixed....Well guess what..... Its broken AGAIN!!!!!
If you want a lemon and disrespect then go to autowholesalers!! I plan on forwarding a letter to the owner and to the better business bureau also. Maybe with a flame under their a** they will treat people with some respect and understand we are in tough times.