Auto X-Change

In October 2021, I purchased a 2018 Volkswagen Jetta SE (VIN: 3VWDB7AJXJM239188) from Auto X-Change Inc for approximately $19,900 plus taxes and fees. This vehicle was financed through Pentagon Federal Cre (VIN: 3VWDB7AJXJM239188) from Auto X-Change Inc for approximately $19,900 plus taxes and fees. This vehicle was financed through Pentagon Federal Credit Union, who received the title as Lien Holder. Auto X-Change Inc provided a clear title and no evidence of any significant damage to the vehicle. Recently I tried to sell the vehicle and was advised by a local dealership the Carfax report states there’s “Structural Damage” to the vehicle. To verify, I spent approximately $47 to purchase the Carfax report, which does show this damage was reported on July 21, 2021. The Carfax report shows the vehicle was then purchased by Auto X-Change Inc on July 26, 2021. I purchased this vehicle from Auto X-Change Inc sometime in October 2021. This means Auto X-Change Inc knew the vehicle had structural damage and didn’t disclose this information to me (the buyer), to Pentagon Federal Credit Union (the Lien Holder), or to Geico (the insurance company). If this damage was previously known, I wouldn’t have purchased the vehicle, Pentagon Federal Credit Union wouldn’t have financed the vehicle, and Geico wouldn’t have insured the vehicle. I’ve made four attempts to contact Auto X-Change Inc, once by email, and three times by phone. There was no response to my email, I received a hostile gentleman on the first call, a voicemail on the second call, and gave my call back number on the third call. This is not only a safety concern but it’s fraud. More

Never called me or reached out. How can I rate someone when they just don’t care. Come on people How can I rate someone when they just don’t care. Come on people More

Avoid at all costs. They do all the repairs on the cars and at least fifty are Pre-crashed cars. Yep, salvage vehicles. They don't know the law. I have yet to ta They do all the repairs on the cars and at least fifty are Pre-crashed cars. Yep, salvage vehicles. They don't know the law. I have yet to take the vehicle that they were "getting ready with in the week" and now it's been more than three. I went to see the vehicle that was "almost ready just waiting for one more part" only to find that nothing was done on the vehicle and it now had a deep fresh scratch from the right side front bumper all the way down the right side quarter panel, door and rear quarter panel. I told them in a certified letter that, "I will not be taking this vehicle as it has taken too much time, it is scratched, the few repairs I was told that were ''done already" were not at all touched yet and I would be needing my deposit of $2,000." They have sent me a letter of non compliance to my simple request and keep asking me to pick up the car. They even took out a loan in my name for the car and won't cancel it. I even called Pentagon Federal and they say they can't cancel it even upon my request. This business is dangerous and needs to be shut down! They charged the selling owners the repair costs from their shop and then told me that they did those repairs on my behalf. What a stretch of lies they have! Plenty Bad Business!!!!! Avoid at all costs!!!! More

I wish I could leave ZERO stars...I purchased an SUV, but after PAYING $2,000 deposit, and opening a new BANK ACCOUNT...(required), I could not even drive it home. the next day they called to tell me the STA after PAYING $2,000 deposit, and opening a new BANK ACCOUNT...(required), I could not even drive it home. the next day they called to tell me the STARTER didn't work...a car they SOLD ME ,COULDN'T EVEN DRIVE. I had to wait a week while they installed a new starter. they also told me the radio didn't work but couldn't fix at that time. WHAT A LEMON. I took it back later to have the radio installed, & asked for an OIL CHANGE as well. So they charged me $225 for oil change and DID NOT FIX THE RADIO AT ALL. they also told me it wouldn't be done that day (Friday) but I could pick it up the next day. Then I got an email with the bill "we are closed on weekends SORRY" was the message....I had my car in service for THREE DAYS FOR A $220 OIL CHANGE and didn't even get the radio fixed. I have never experienced worse business. And I purchased a MERCEDES BENZ SUV...that leaks through the windshield. Was also overpriced...BEWARE! Craigslist is more reliable. More

This is THE place to AVOID at all costs! They seem so very nice and helpful until you sign and drive away. If by chance your check engine light comes on within 2-3 days, be prepared for no return calls o very nice and helpful until you sign and drive away. If by chance your check engine light comes on within 2-3 days, be prepared for no return calls or effort whatsoever to fixing the vehicle. Add to that the fact they sold a car with EXPIRED safety check! They cannot register it in my name without ME going to the service station, sit and wait to be seen, and then receive a FAILDED safety check. THEN you must drive to their office to give to them to file for the transfer of title. I bought this car in early April and now I'm in July with a check engine light still on, a vehicle with an expired safety sticker, temporary registration, and no pink slip! No response to emails or calls. WORST DEALERSHIP ON THE ISLANDS!!! More

No decency to reply. No decency to re No decency to reply. ply. No decency to reply. No decency to reply. No decency to reply. No decency to reply. reply. ply. No decency to reply. No decency to reply. No decency to reply. No decency to reply. More