AutoCenters Nissan

The customer service was very good . Everyone was friendly. I purchased a 2020 kicks. I went looking for a Rogue. I like the kicks it has everything but heated seats. friendly. I purchased a 2020 kicks. I went looking for a Rogue. I like the kicks it has everything but heated seats. More

Overall easy experience, I came fully prepared. I knew what I wanted and how I wanted it. I went on a busy day so it took longer than expected. The downfall to it all is that I almost ran out of gas drivi what I wanted and how I wanted it. I went on a busy day so it took longer than expected. The downfall to it all is that I almost ran out of gas driving it home because it was empty, maybe it was my fault for not checking. A full tank would have been a nice courtesy for the purchase of a 42k vehicle. More

Excellent service!!im not going to write 25 words on here but I did get excellent service and was treated very well. Hope this helps but I did get excellent service and was treated very well. Hope this helps More

I don't buy a car too often. About every 8 to 10 years. And I've never went back to the same dealer. I'm 71 years old, so I'll probably never need another car. But if I do, I'll definitely return to this d And I've never went back to the same dealer. I'm 71 years old, so I'll probably never need another car. But if I do, I'll definitely return to this dealership. Or wherever the sales manger (Marco) is working. He made me feel so comfortable and confident in my purchase. I may never need another car, but I'll definitely recommend this dealer. Thanks to Marco and the finance department, Jon. More

I feel we got a great deal on my daughters 2019 Hyundai Kona. However part of the process left us scratching our head. They would only take down payment in cash (we did get a receipt for this) but never ev Kona. However part of the process left us scratching our head. They would only take down payment in cash (we did get a receipt for this) but never ever have we ever done this before. They also would not take a personal check from me since the registration would be in her name. Not sure the difference - money is money - coming from the same bank. Plus needing to know that she has insurance - she does in a family plan but her name wasn’t on the card - just the name of the vehicle. Why do you care if she drives off the lot without insurance. I’ve already proven that she does. A lot of hoops - a lot of time - she lost a days wages. Jerry Price you were ok but never did call the car by the right.name. More

Top notch service they work with me on price and the monthly payment I wanted and they were really nice and did not try to screw you over like other dealerships do monthly payment I wanted and they were really nice and did not try to screw you over like other dealerships do More

I came in the dealership with an upside down loan i allowed another place to sell me a crappy car , however this dealership made sure to help me pay off that loan in get into a brand new 2020 that i de allowed another place to sell me a crappy car , however this dealership made sure to help me pay off that loan in get into a brand new 2020 that i deserved ! My credit isn’t the best and they made sure to give me tips how to fix it , and wait like a year come back with a down payment to upgrade get something i love even more at a better rate and price . They made sure i was comfortable before i left , they feed me Chinese food and help me drive away and took the worries off my back of a car breaking down on me . I am grateful and would recommend them to anyone . This is. My 3rd car from them and will not be my last . More

Buyer beware. Horribly bad experience purchasing a 2020 Buyer beware. Horribly bad experience purchasing a 2020 Nissan Murano platinum model. I had talked with Marcus Lovett by phone prior to driving 240 Buyer beware. Horribly bad experience purchasing a 2020 Nissan Murano platinum model. I had talked with Marcus Lovett by phone prior to driving 240 miles to make this purchase. We had an agreed upon price and a set appointment time. I arrived at the dealership August 6, 2020 but was told Marcus was busy in the back office. I finally spoke with a receptionist who said he was not working that day. Since they were so busy, I had to wait around until another salesman, Jordan Shallenberger, was available and then the price “game” began between him and the finance manager and me. Finally, I settled on an offer that was $1,000 more just so I could get out of there. They said it was because I didn’t have a trade-in but I never represented to have a trade-in because I didn’t. Then I was sent to Eric Mertz, finance manager, who was difficult to work with. The good news is, I am happy with my car thanks to Nissan and I never have to go to Auto Centers ever again since I live in Springfield, MO. More

GET EVERYTHING IN WRITING BEFORE GOING INTO DEALER Terrible experience on attempt to purchase used vehicle. Worked with internet manager Bob. Bob told me to come to the lot and ask for DEALER Terrible experience on attempt to purchase used vehicle. Worked with internet manager Bob. Bob told me to come to the lot and ask for him, later I was told he works from home and he only makes appoints for sales team. Dealership won’t recognize any agreements with Bob as he “is not sales”. Nate (sales) made minor price commitment on deal and later denied doing so. I should have realized when he would not put in writing since I was coming back later to take vehicle for inspection. Since he would be off the next day, he handed me off to a different sales person without providing them any information. This was a red flag so I sent email to the dealership (Bob) informing them of what I agreed too (price, inspection, fee). After inspection next day, dealership made me sit in lobby for over an hour until I saw the first purchase agreement on a very straightforward deal. Appeared to be a lot of hanging out in office. After repeated incorrect purchase agreements I had to ask Jon Rapp (Floor Manager) to come out of office. Jon was very condescending and unhelpful. Zero attempt to work with me as a customer. I asked for General Managers Phone number and left dealership. I give the GM credit for following up on my frustration. In short, a rigid take it or leave it mindset at this dealership that I could not do business with. More

TERRIBLE FLOOR MANAGER - MR. JONATHON RAPP. It only has 1 star because I had to. Went to the dealership set on buying a 2019 Altima. Drove 35 miles to the lot on a Saturday to be sure it was there. Drove on star because I had to. Went to the dealership set on buying a 2019 Altima. Drove 35 miles to the lot on a Saturday to be sure it was there. Drove on Monday to test drive and work a deal although my trade in was not there. Mr. Rapp did not once come out to assist in negotiations. Returned the very next morning with my trade in vehicle. Again, Mr. Rapp did not once try to come out and negotiate pricing with us the night prior to bringing my Pilot to the store, nor the following morning. It wasn't until my husband said something about this to the sales representative, did we eventually see Mr. Rapp. We presented him with the online application and trade in value of my vehicle which was $7k. Mr. Rapp would not come off $3500. Then he wouldn't even show financing at our 4% interest rate approved though their site. Paper he handed us would only show us at 10%. This guys is a lousy sales manager. 0 Negotiation. Would not honor one bit of info pulled directly from the stores website. We went into this place 2x trying to buy this car and he refused to work with us. Had discussed paying cash in the parking lot, but decided against giving this lot our business or money. I feel sorry for our sales rep that could have been paid today, but Mr. Rapp stopped that from happening. More