Alfa Romeo of Englewood Cliffs

1 Star – Serious Safety Issue Left Unchecked After 44 Days in Service I leased my 2025 Alfa Romeo Tonale from Alfa Romeo of Englewood Cliffs, and my experience with their service department has been e Days in Service I leased my 2025 Alfa Romeo Tonale from Alfa Romeo of Englewood Cliffs, and my experience with their service department has been extremely disappointing. On August 12, 2026, my vehicle unexpectedly moved FORWARD while shifted into REVERSE, causing it to hit a wall. Less than two weeks later, on August 25, the transmission completely failed, leaving the vehicle inoperable. After an unsuccessful repair experience at another Alfa Romeo dealership and an independent diagnostic inspection that identified numerous issues, my vehicle was towed to Alfa Romeo of Englewood Cliffs on September 14. Today is October 28. My vehicle has been at this dealership for 44 days, yet my most serious safety concern has not even been investigated. I have been informed that the vehicle is ready, but the original incident involving the vehicle moving forward while in reverse remains completely unchecked and unresolved. Despite repeatedly requesting an investigation, the responses I have received have been vague and dismissive: "I'll try" and "I'll ask my manager." I have been told they would look into the issue, but no diagnostic testing or findings related to this specific concern have been provided. How can a dealership declare a vehicle ready when a potentially dangerous malfunction has not even been examined? Meanwhile, my vehicle has been out of service for 64 days, and I am still paying approximately $500 per month for the lease and $500 per month for full insurance coverage on a vehicle I cannot use. I have also incurred $536.64 in additional expenses for a tire replacement, towing, and diagnostics, along with an additional $5,000 deductible added to my bill in connection with the incident. This is not simply a complaint about slow service. This is about a serious safety concern being repeatedly brushed aside without proper investigation, clear communication, or accountability. I leased this vehicle from this dealership expecting reliable service and professionalism. Instead, after 44 days in their care, I have no documented explanation for the original safety incident and no reassurance that the vehicle is safe to drive. I cannot recommend Alfa Romeo of Englewood Cliffs. Customer safety should never be treated as an afterthought. I expect a thorough investigation, written findings, accountability, and an appropriate resolution to the financial hardship and safety concerns I have experienced. More

Worst Bait and Switch dealership! Zero customer service! - Posting again on their website as they just have autmated response saying contact us(to show they respond to reviews online Zero customer service! - Posting again on their website as they just have autmated response saying contact us(to show they respond to reviews online) but dont provide any name or contact info. I had reached out for an used car at the dealership and told them what I price I wanted to be around via text messages. Also clearly told them that if they cannot be around that price, its ok, another lucky person can have it. Still was asked to come into dealership with text saying that "we will work on the best possible deal". I traveled for 1 hr. to the dealership(total 3 hrs for this ordeal), Sales rep was not welcoming, which I ignored thinking people have bad days. But when I asked for water - she told they dont have water :) even after the manager said they might have a water and coffee machine in the customer service area, (she told the manager there is nothing there - no attempt at letting me know about water fountain or anything) This is even before we talked about pricing :) on a 100k car. When talking about pricing - I was lowballed on the used car price and was told that for their car Online price was the price - no negotiating. When I told the Sales manager about the text messages conversation, he saw the text messages on his computer which detailed out conversation - but just shook his head. The dealership even had advertised and promised(in texts) a $50 gift card for test driving the vehicle, which to be honest dont expect from them if you dont buy from them as atleast I did not get. It would have prompted me maybe to give some positive points in the review. Still, to give them a fair chance - I texted them the next day about the experience and guess what - no response. Totally shady business. The sales rep said they sell cars internationally which maybe the reason they just dont care about local customers. I have owned around 10 good name brand cars and the cheapest one also had 200% better customer service than this dealership. Stay away as this was an experience for a car that costs about 95-100k. I had lined up the funds prior to going in thinking I would make the purchase - pure waste of time. Stupid of me to trust this dealership without reading any reviews online(read other reviews - all point to the same issue). Tread cautiously if you absolutely need to deal with this dealership. The owners need to seriously talk to their staff(unless the owners themselves run the dealership and hence the outrageous behavior). More

I bought a used mazda from this dealer. The car had been in an accident which they should have noticed (a mazda dealer later identified it). I was told I would be contacted by service and The car had been in an accident which they should have noticed (a mazda dealer later identified it). I was told I would be contacted by service and by Vlad (the manager) multiple times but have never been contacted by either. Vlad noted three weeks ago he would look into this but no word from him. Be careful. They do not follow through. More

Lanique did a great job with my new GX. I highly recommend her. Ask for her for your next purchase I highly recommend her. Ask for her for your next purchase More

I purchased a van from Chris Dooney. I tried to trade it into another dealer.. I owe three times more than the car is worth.. I just found out the van was in a bad accident too. also, I I tried to trade it into another dealer.. I owe three times more than the car is worth.. I just found out the van was in a bad accident too. also, I just found out he don’t work there no more.. More

The easiest car purchase ever! Everyone at the dealership was super helpful, welcoming, knowledgeable, and professional. They answered all my questions with patience, explained eve Everyone at the dealership was super helpful, welcoming, knowledgeable, and professional. They answered all my questions with patience, explained every step of the process in detail, and made sure I was comfortable with everything before signing. I never felt pressured or rushed. The team went above and beyond to make sure everything was perfect! More

I've always been skiddish about dealership. Jerry made me feel very comfortable with his customer service skills and product knowledge. I'm still in the shopping phase but the interaction was t Jerry made me feel very comfortable with his customer service skills and product knowledge. I'm still in the shopping phase but the interaction was top tier. Facilities were clean. Staff was honest. I will be coming back to finalize my purchase. More

Chris and Paul charged triple for the car on the finance charge ,and the car had at a lot of things wrong with it stay far away from this dealer . I purchased my Alfa Romeo from Charles at performance Alfa charge ,and the car had at a lot of things wrong with it stay far away from this dealer . I purchased my Alfa Romeo from Charles at performance Alfa Romeo . More

I bought a used car. It’s typical used car dealership where everyone is nice before the sale and not so helpful and friendly after the sale completed. I received the plat It’s typical used car dealership where everyone is nice before the sale and not so helpful and friendly after the sale completed. I received the plates after 6 weeks. Couldn’t drive for two weeks because of expired temporary plates. Good inventory. Price is little bit of higher side compared to carfax and car guru’s price. More