AutoFair Toyota of Tewksbury

I gave the rating I chose to give because the customer service that I received from Andres Damiron was exceptional. He was very professional, helpful and friendly. I did not meet another dealer that day , service that I received from Andres Damiron was exceptional. He was very professional, helpful and friendly. I did not meet another dealer that day , I met a friend and I am very happy that I chose to go to this dealer because I know they tried their hardest to get me the car I wanted. I would recommend this dealership to everyone. More

Have been and still continue to be satisfied with Ira Toyota of Tewksbury. No complaints at all. Excellent customer service, patience with questions from customer, including explaination of the process Toyota of Tewksbury. No complaints at all. Excellent customer service, patience with questions from customer, including explaination of the process, need and cost involved. Prompt service with continual follow up as to estimated repair time and nature of problem. Very very satisfied with being able to use my maintenance coupons. Scot Carleton, the service representative who waited on me, was very thorough, patient and knowledgable about Toyota servicing and what was needed to maintain smooth operation of my vehicle at time of service. All in all, again, exceptionally satisfied with accomodating attitude and services provided at Ira Toyota of Tewksbury!!! Dianne Plamondon Owner of a 2008 Toyota Yaris More

The maintenance light switched on after 5k miles. It was time for my first service. Quickly took an evening appointment, drove to the dealership and gave my car. Within 30-40 mins they gave me my car back w time for my first service. Quickly took an evening appointment, drove to the dealership and gave my car. Within 30-40 mins they gave me my car back with all the inspections, oil change and tire rotation. Very satisfied with the service department. Don't even have to re-think for my next service, Ira is where I'll always go. Definitely recommended! More

Drove my sedan for a long time and was looking for something more. Did my homework with the pricing and the right time to buy a vehicle and started my dealings with all dealers. Test drove the model a something more. Did my homework with the pricing and the right time to buy a vehicle and started my dealings with all dealers. Test drove the model at various Toyota dealers before I stopped at IRA with Mr. Andres. I consider myself a smart buyer and did my homework comprehensively. I knew what deal I was getting from all. Andres on the other hand came to my price in 5 minutes, made sure I have my color in another 5 minutes and I was out paying a security deposit within 1 hour of my visit which included a test drive and a full lengthy explanation of the specifications of the car. Delivery of the vehicle was smooth, trade-in was quick, overall came out to be the best car buying experience. I am looking forward to returning to IRA and for sure my friends are getting referred to the same! More

I had an excellent experience working with IRA of Tewksbury. Mark Hevesh took us through the purchase process from beginning to end and was completely professional all the way through. Marks'ability Tewksbury. Mark Hevesh took us through the purchase process from beginning to end and was completely professional all the way through. Marks'ability to really listen to what we needed and what would fit our budget made everything about this purchase easy for us. There were a few areas of concern I had and he really went the extra mile to get everything together. I was completely surprised when he told me he had only been in this Sales position for about 1 month. Toyota of Tewksbury definitely made a great choice when bringing him on as part of the team. My overall experience was really great and everyone was extremely helpful and friendly. I look forward to many great years with my new car and the service from this dealership. More

We just purchased a car with salesman Andres Damiron. Our experience in working with Andres was excellent. He took the time to spend with us while we sorted through and test drove vehicles. Andres was Our experience in working with Andres was excellent. He took the time to spend with us while we sorted through and test drove vehicles. Andres was knowledgeable, experienced and accommodating as well as a gentleman. He really helped facilitate a great deal along with the general manager, Ed Stokel. On pickup day everything went smoothly and we are happy to have given this dealership our business. More

Having Andres as a sales representive made purchasing my 2008 Toyota Highlander a pleasant experience. He understood that I did not need to be pressured and wanted to make a purchase based on quality and p 2008 Toyota Highlander a pleasant experience. He understood that I did not need to be pressured and wanted to make a purchase based on quality and price of the vehicle. I went to many dealerships that did not listen to my requests. Andres not only listened but used his experience and skills to make the purchase one of the best. Thanks again Andres and IRA Toyota More

When I came to Ira Toyota of Tewksbury, I had been to several other dealerships. Dmitriy was very helpful and made a persuasive sales pitch. several other dealerships. Dmitriy was very helpful and made a persuasive sales pitch. More

I had my old car for 11 years, and wanted to buy new. My first thought was of IRA Toyota as my son, Charlie had bought one there just last year. He told me of " Ken Ouen " and to ask for him. I'm glad I d first thought was of IRA Toyota as my son, Charlie had bought one there just last year. He told me of " Ken Ouen " and to ask for him. I'm glad I did, such a wonderful man. He showed me around the outside lot and I told him of the car I was interested in. We went for a short ride and I was very impressed how smooth the ride was and knew this was the car ! Ken helped me out with all the paperwork and explained everything. He is very knowledgeable and a real gentleman. I would recommend him to anyone as well as the Toyota Corolla, which is undoubtedly a true gem. The experience was very good, I had my sticker and new registration within days of the purchase. I would definitely recommend this dealership to my friends and co-workers, and especially Ken Ouen, who truly makes you feel at home. I've given the ratings above as I was most impressed with the dealership as a whole. More

When it was time to trade in our Jeep that was getting older we decided to stick with Toyota as our other car is a Sienna. We started talking online with a few other Toyota dealerships but decided to drop older we decided to stick with Toyota as our other car is a Sienna. We started talking online with a few other Toyota dealerships but decided to drop in at Ira of Tewksbury since it was miles from our house. Within minutes of being on the lot we were greeted by Jeff the sales manager. He walked us in and introduced us to Andres Damiron, one of the sales reps. Andres was a true master of his craft. There was no sales pressure, no pushing or rushing us. Andres took the time to help us decide what type of vehicle would suit us best. We had our 2 daughters with us and Andres couldn’t have treated them any better. Talking to them, letting them help him make popcorn, make copies and get us some drinks. He fully embraced them and treated them as equals. He was not putting on a show to make a sale but treating them as if they were his own and that goes a long way for me. We test drove two types of vehicles, since we had our kids with us and didn’t want to transfer the car seats I had to stayed behind with them as my wife went with Andres on the test drives with both cars. When she returned I went with Andres while my wife stayed behind. That's four test drives for Andres on the same two cars and not for a second did he rush us along. Negotiating the price is usually the least pleasant part of car buying but we went in with a price in mind and after a few back and forth’s we came to terms with what we were looking to pay and get for our trade in. The delivery and pick up went fast and smooth. A pleasant aspect of the pick-up was Andres setting up our schedules service via their website and enrolling us in their system. When we got to our new vehicle Andres showed us all the gadgets and how to operate them even programming a few for us. Andres showed us everything from bumper to bumper inside and out. Andres was detailed, meticulous and very honest. You would never assume he was in sales from his approached. Andres breaks the stereotype for car salesmen. Thank you Andres. More