AutoLenders of Newtown Square of Edgemont

Colonial Volkswagen Best Service If you own a Volkswagen that's in need of service, you'd be insane to take your car anywhere else. I recently had an issue with my 2012 Jetta that my If you own a Volkswagen that's in need of service, you'd be insane to take your car anywhere else. I recently had an issue with my 2012 Jetta that my mechanic was unable to fix. I took it over to Colonial, and I was amazed with the service department. I met with Chad Condon, the service advisor, and he will be the reason I will continue to take my vehicle to this establishment. I'm not familiar with her owns Colonial Volkswagen, but Chad is as professional as they come. Thank you Mr. Condon, and thank you Colonial Volkswagen for all of your help! More

FRIENDS BEFORE CUSTOMERS Is it possible to give less than one star. After spending awhile the day before getting pre approved and a scheduled test drive on the vehicle the ne Is it possible to give less than one star. After spending awhile the day before getting pre approved and a scheduled test drive on the vehicle the next day I was told "the owners sons friend was in looking at the vehicle" I explained I would give a deposit but told nothing I could do "rich kids parents buying them a vehicle". I was promised a call back to see if it could be delayed. No call back. No courtesy call. No apology. Id prefer to take my business elsewhere, where the customers are valued as much if not more than "the owners sons rich friends". Terrible business. Buyer Beware! More

Total ignorance toward customer service We picked a vehicle, shook on a deal and agreed that our trade in would be picked up from our house within a day or so. (Not running but they were wel We picked a vehicle, shook on a deal and agreed that our trade in would be picked up from our house within a day or so. (Not running but they were well aware of that) Well it's two weeks later and no one will deal with us and or answer our calls. They have our money and they don't care about us anymore. We get the run around and we have an uninsured vehicle in our driveway that has the title signed over to the dealership and they won't pick it up. They won't even respond to our calls. Terrible service. Keep shopping. Go sownehere else. God forbid we had a problem with our vehicle. More

Fast Service I stopped in unexpected and asked if they could change my oil and filter. The advisor said yes immediately and after a short wait, my car was ready a I stopped in unexpected and asked if they could change my oil and filter. The advisor said yes immediately and after a short wait, my car was ready and I was on my way. More

Great car buying experience Had been unhappy with another local VW dealer's failure to respond to my questions about options and accessories for new VWs. Searched and found Colo Had been unhappy with another local VW dealer's failure to respond to my questions about options and accessories for new VWs. Searched and found Colonial VW, stopped in and was introduced to Matt Cohen. He listened (very patiently) to all of my questions and went out of his way to find answers. I have purchased a number of new cars in the past and this was by far the most positive car-buying experience I've ever had. There was no hype, no pressure. Chuck handled financing details for me, and even when we got to the stage of discussing options to purchase warranties, it was remarkably low key. Overall, an excellent experience. More

Really helpful By far the best buying experience I ever had, , everyone was pleasant and helpful .bin too 3 other vw dealership but colonial earned my business By far the best buying experience I ever had, , everyone was pleasant and helpful .bin too 3 other vw dealership but colonial earned my business More

Great place to shop for a new car! When I went there I realized right away this place was different. People were attentive to my needs and I never felt pressured into a "quick"decision When I went there I realized right away this place was different. People were attentive to my needs and I never felt pressured into a "quick"decision". I is such a great feeling to find a place to buy all my cars! More

Maintenance work Took my VW Passat TDI (at 53,000 miles) in due to check engine light illuminating. They wanted to charge me $1,200 to repair a heating element in the Took my VW Passat TDI (at 53,000 miles) in due to check engine light illuminating. They wanted to charge me $1,200 to repair a heating element in the AdBlue tank (part of the emission system; how ironic). They also told me I needed an oil change which I thought was done several weeks earlier at 50,000 mile maintenance performed by YBH VW (Prior to the change in ownership). Colonial VW told me they have the old records and the work was not performed. I approved the work. After picking up the vehicle I looked thru my paperwork and found the oil had been changed just weeks before. More astonishing is the new price. YBH VW charged $71.40 for the oil change. Colonial VW charged $150 for the same oil change. Labor was more than double and all parts increase by about 40%. Watch out. they have proven to be deceitful and their prices are ridiculous. Amazing for a company/dealership I thought would do what they can to keep me as a customer after the diesel dilemma. They lost this life time customer. Looking forward to selling my vehicle back and not having to use Colonial VW for service work every again. Existing and future customers.....watch out! Proceed with caution! More