AutoMatch USA

If I could give zero stars, I would!!!!! Horrible! If you are reading this than you must be interested in doing business with AutoMatch USA......I really hope I can change your mind......for your sake! If you are reading this than you must be interested in doing business with AutoMatch USA......I really hope I can change your mind......for your sake! Worst customer service. Business manger Tangi, was rude and short on the phone and would not even listen to any questions I had. She kept interrupting, thinking she was answering my question and SHE HAS NO CLUE WHAT I WAS EVEN ASKING!!!!! I tried to set up an appointment with her at 1:00 pm because I am on a very tight schedule and what I need to talk to her about should not take long, she said that she does not take appointments but "at the moment" she is free at 1:00 pm. I thought you didn't take appointments....FOOL! When this place was Athans Motors and run by Pete himself, you could not find a better dealership IN THE COUNTRY to buy from. He treated everyone with respect and kindness regardless if you were buying a $100,000 Mercedes or a $10,000 used Toyota. Now.....Corporate garbage! Go to CARMAX....you will get a better car (honestly, some of the crap on Auto Match lot now is an accident waiting to happen, just so they can make money on you at the service dept. Which actually does do good work! But I refuse to give them any more money.) and they will give you a better deal with no arguing. Anyway.....I would buy from somewhere/anywhere else before returning to this dealership again.....Fools running the show now and the bottom line for them is money and they don't care how they get it. More

This Dealer owned by Marcus Lemonis is not transparent !! l had a deal done with them. Down payment on the car, so l flew to Chicago May 15-20. Dealer would not pick us up at Hotel !!. Had Car sent to Loeber l had a deal done with them. Down payment on the car, so l flew to Chicago May 15-20. Dealer would not pick us up at Hotel !!. Had Car sent to Loeber Porsche,5 miles away for a pre-purchase inspection. Porsche found a lot of problems with the car !!. This Dealer owned by Marcus Lemonis is not transparent !! They cost me my time and a lot of money !!! MARCUS PICK UP THE PHONE AND CALL ME !!! 702-722-4200 M. Very poor service, its just not right !!! Auto Match USA, the only reason l was interested in this car is because of the REPUTATION of MARCUS LEMONIS !!!. THIS SUCKS MAKE IT RIGHT , STOP WASTING PEOPLES TIME & MONEY !!! More

Great Experience!! Just completed a purchase of a Toyota Venza for my neighbor. I have worked with many dealers in the past and working with Doc, Jose and Almir was grea Just completed a purchase of a Toyota Venza for my neighbor. I have worked with many dealers in the past and working with Doc, Jose and Almir was great. We bought the car online with Doc walking around the car. His description was spot on and the rest of the transaction went very smooth. I hope to work with this dealer again. Thanks! More

An amazing dealership Purchased a 2012 Mercedes ML350. Great service, great price and definitely recommend this dealership. If you are looking for a luxury car, this is th Purchased a 2012 Mercedes ML350. Great service, great price and definitely recommend this dealership. If you are looking for a luxury car, this is the dealership for you. More

Perfect dealer for a nervous shopper So imagine our nervousness when we saw this beautiful 2012 MB e350 only sale online, priced at thousands less than anything else on AutoTrader or loca So imagine our nervousness when we saw this beautiful 2012 MB e350 only sale online, priced at thousands less than anything else on AutoTrader or locally. We were about to buy a car sight unseen. Yes, I've never done that before, nor have purchased a car online. We couldn't pass up the vehicle or the price, but decided to look more into AutoTrader USA (not only researching online, but also called the State of Illinois's General Attorney's consumer protection division as well -- did I mention we were nervous?). Well, the entire experience could not have been smoother. Dave, our main sales person, was right "on the ball" -- promptly returning calls, emailing me details, and answering all the questions. Bill, the manager who took care of the paperwork, was also the same. In fact, even if neither were available on the phone, other sales folks were just as friendly and helpful -- even though I was not their customer. The sales process went without a hitch, and the vehicle just arrived this weekend (the car was delivered without a scratch.) Yes, there are a lot of scams online and offline. Yes, there are a lot of unscrupulous dealers out there. However, at least this for this very happy customer Automatch USA was as perfect as you can ask for in a used car dealership. I've already recommended them to friends and family, and would return to them when it's time to get another vehicle years down the road. So, if you're nervous about buying online, give Automatch USA a serious look. P.S. Bill also mentioned there are private inspection services in the Chicago area that'll go and check out the car for online customers. You may want to hire one of those companies (around $150 or so) and Automatch USA welcomes them. To be honest I was skeptical about some of the positive reviews here, but this review is completely voluntary and unpaid for -- not even for a set of fuzzy dice :) More

Automatch USA I had a great experience at Automatch. I bought a used civic so and everything is great. Customer service was fantastic! I would definitely recommend I had a great experience at Automatch. I bought a used civic so and everything is great. Customer service was fantastic! I would definitely recommend this dealership. More

Very good experience Went in with an appt to see about purchasing another vehicle and left with a better one, David gave me a great deal and was very helpful as well as th Went in with an appt to see about purchasing another vehicle and left with a better one, David gave me a great deal and was very helpful as well as the other people I came into contact with while I was in there. They give you 100% of their attention and make sure you are very happy. I would go back when I am ready for another vehicle. More

Asset to the dealer community. I do not usually write reviews but this dealership deserves it. From the initial phone call to completion this dealership goes above and beyond! Ve I do not usually write reviews but this dealership deserves it. From the initial phone call to completion this dealership goes above and beyond! Very friends staff and great experience!!! My give them 5 stars! More

EXCEPTIONAL SERVICE! A GREAT PLACE TO BUY!! Last week, my husband and I visited AutoMatch USA in Morton Grove, IL to look at a 2010 Lexus IS250c. We called the evening before to let them know we Last week, my husband and I visited AutoMatch USA in Morton Grove, IL to look at a 2010 Lexus IS250c. We called the evening before to let them know we were coming and when we arrived Saturday morning, the car, as well as another car we wanted to view, were right out front ready and waiting for us to view and test drive. Never in my life have I had such a positive experience buying anything! The Lexus was gorgeous and in immaculate condition and within just a few hours, the sale was finalized. I couldn't have asked for a more positive and relaxed car-buying experience! Our Sales Associate, Bob Ellis, was very professional and such a great person to work with. He was extremely knowledgeable about the car and very friendly. While there, we also met with the Sr. Vice President, John Gavin, and the Operations Manager, Erika Ocampo, and everyone involved made sure all of our questions were answered and never once did either of us feel like we were being pressured. On the contrary, it was an extremely relaxing and stress free Saturday morning. Everything about our interaction with this dealership - from choosing the car to arranging the terms to signing the paperwork, was just wonderful. This will definitely be the dealer we utilize when we are in the market for our next vehicle and I will absolutely be spreading the word to everyone I know about how absolutely amazing this dealership is! More

Great experience buying from Auto Match USA! I found the car I wanted online and called the dealership. My conversations with Mike Kuhn were very customer oriented, friendly and professional. Mik I found the car I wanted online and called the dealership. My conversations with Mike Kuhn were very customer oriented, friendly and professional. Mike and I agreed on the price and terms by phone. I also had occasion to speak with John Gavin, V.P. who authorized a concession on the sale (something that was mistakenly advertised online that was to my benefit - and that some dealers would not have honored). I flew into Chicago and was picked up by Chad Pratt at the airport. He was gracious and friendly, showed me features of the car on the way back to the dealership. Chad was a great host. At the dealership, the experience was high quality. Everybody is friendly and excited about their operation. These people have integrity, know how to treat a customer and work hard to grow their business base. I definitely recommend them to anybody looking for a car that wants a smooth experience with high quality people. Jeff (buyer from upstate New York) More