Perfect dealer for a nervous shopper
So imagine our nervousness when we saw this beautiful 2012 MB e350 only sale online, priced at thousands less than anything else on AutoTrader or loca
So imagine our nervousness when we saw this beautiful 2012 MB e350 only sale online, priced at thousands less than anything else on AutoTrader or locally. We were about to buy a car sight unseen.
Yes, I've never done that before, nor have purchased a car online. We couldn't pass up the vehicle or the price, but decided to look more into AutoTrader USA (not only researching online, but also called the State of Illinois's General Attorney's consumer protection division as well -- did I mention we were nervous?).
Well, the entire experience could not have been smoother. Dave, our main sales person, was right "on the ball" -- promptly returning calls, emailing me details, and answering all the questions. Bill, the manager who took care of the paperwork, was also the same.
In fact, even if neither were available on the phone, other sales folks were just as friendly and helpful -- even though I was not their customer. The sales process went without a hitch, and the vehicle just arrived this weekend (the car was delivered without a scratch.)
Yes, there are a lot of scams online and offline. Yes, there are a lot of unscrupulous dealers out there. However, at least this for this very happy customer Automatch USA was as perfect as you can ask for in a used car dealership. I've already recommended them to friends and family, and would return to them when it's time to get another vehicle years down the road. So, if you're nervous about buying online, give Automatch USA a serious look.
P.S. Bill also mentioned there are private inspection services in the Chicago area that'll go and check out the car for online customers. You may want to hire one of those companies (around $150 or so) and Automatch USA welcomes them.
To be honest I was skeptical about some of the positive reviews here, but this review is completely voluntary and unpaid for -- not even for a set of fuzzy dice :)