AutoNation Acura Colorado Springs

So long story short don’t buy here. They will tell you everything you want to hear but will cut corners and find a way to work around what was promised. You have been warned. Here is our story: We bo everything you want to hear but will cut corners and find a way to work around what was promised. You have been warned. Here is our story: We bought a car from this place in December. There was some significant damage to the bumper and was told at that time they will either repair or replace the bumper. One guy (Jon) even came out and said “yea that should be replaced” so we were good with that and bought the car. Later on we brought the car back for the bumper to be replaced. The whole conversation has been for the bumper to be replaced. They had our car for over a month and they had all kinds of excuses from getting approval from mgmt for the repair to the vendor ordering the incorrect bumper. We waited patiently thinking if they are replacing the bumper so the part may take some time. We have been in contact with the sales person and he kept feeding us the line that they are working on it. When it was finally time to pick up the car after about almost 2 months in their possession the bumper was not replaced and was just fixed and it was noticeably crooked and had to be corrected. We were very disappointed to say the least. More

Luke helped me get into the exact 2022 MDX I was looking for. We drove in from Utah and could not be more pleased with our experience. Luke and David made the entire purchase as easy as possible. for. We drove in from Utah and could not be more pleased with our experience. Luke and David made the entire purchase as easy as possible. More

Worst dealer ever!Do not buy from this dealer please go Worst dealer ever! Do not buy from this dealer please go to denver or else Worst is they never respond when I need help after bought the car But se Worst dealer ever! Do not buy from this dealer please go to denver or else Worst is they never respond when I need help after bought the car But service department is good More

Luke was Awesome. Absolutely Fantastic service. I got the exact MDX lease that I was looking for. 100% recommended. They also have the best coffee in their waiting area. exact MDX lease that I was looking for. 100% recommended. They also have the best coffee in their waiting area. More

Very bad Financial worker called Joe. Stay away from him soo rude to customers. He yelled at us, racist in deed!! Don’t recommend working with him at all. soo rude to customers. He yelled at us, racist in deed!! Don’t recommend working with him at all. More

Stay away bad lying internet sales manager but great salesman. Most dealers get a bad wrap and probably deserve it but this place tops them all. Stay clear. salesman. Most dealers get a bad wrap and probably deserve it but this place tops them all. Stay clear. More

Very disappointing. Cleared afternoon to drive 90 minutes to dealership, to then be told the vehicle is not available for test drive, per store policy. Very arrogant, poor customer service. to dealership, to then be told the vehicle is not available for test drive, per store policy. Very arrogant, poor customer service. More

I worked with Wess Considine and even though the vehicle I saw on the website was not available, Wess listened to what I wanted in my vehicle and budget and worked with me to find an amazing SUV! The atmosp I saw on the website was not available, Wess listened to what I wanted in my vehicle and budget and worked with me to find an amazing SUV! The atmosphere was clean, friendly, incredibly helpful in every department from management, to Wess' expertise, to the incredibly kind finance department. I would recommend this dealership to anyone! More

I see why Pikes Peak Acura has a 2.6 rating. There was young man that wanted to sell me a vehicle. I gave him my range 20k. I gave him two makes Toyota and Chevy. He finds a vehicle that matches for 23k. young man that wanted to sell me a vehicle. I gave him my range 20k. I gave him two makes Toyota and Chevy. He finds a vehicle that matches for 23k. By the way this young man happened to be the "Sales Manager" and he was training another young man. I mentioned to him "please just give me the bottom line number, off the lot". So he returns with the number 26k ! 1. Psychology of sales rule 1.: it's always better to come down in price, makes the customer "feel" like he got a good deal. Hot shot Mr. Salesmanager went up 3k. Sales rule 2. Don't get pissed off at the customer when doesn't go for the "deal" you offered... When I wrote him my number which was within 1k of the number I originally shared with him he appeared agitated and immediately showed me the door like I was a bum or criminal. No negotiation, no second option, no alternatives. I think because I drove an old truck, was a little bit rough looking that he thought I wasn't serious. Well that was a bad experience for me and he's the one that "engineered it". The sad thing is that his "trainee" got some bad training out of that scenario maybe he learned what "not" to do. Needless to say I won't be coming back and I hope that people who read this won't have to endure what di d. More

My experience was a small bit of luck and a great deal of great service, patience, and just the right amount of professionalism and human kindness. The lucky part was seeing the perfect vehicle with all of t great service, patience, and just the right amount of professionalism and human kindness. The lucky part was seeing the perfect vehicle with all of the features I needed and wanted. Austin was exemplary throughout the entire process. I needed to put my dream truck on hold for a week for a family obligation. The amount of patience I received was not only helpful, but it helped finalize my decision to work with this man. Austin did a perfect job making the deal and came through with "ALL" of the promises made promptly. What I needed seemed minor to me, but getting them done took quite a bit of work from Austin. Donovan picked up where he left off and made sure my new truck was delivered in better than showroom condition. Although this was a used Power Wagon (18), it looked brand new. If you see a vehicle at Pikes Peak Acura used cars, talk to Donovan, he will treat you like family. More