AutoNation Acura North Orlando - Service Center

Service at AutoNation Acura in Sanford has been excellent every time I have taken my car in for maintenance over the last 8 years. The atmosphere in the waiting area is wonderful. The staff is friendly and every time I have taken my car in for maintenance over the last 8 years. The atmosphere in the waiting area is wonderful. The staff is friendly and very helpful, keeping me updated periodically as I wait. I loved the video the service technician texted me showing me on my car the things that need attention and why while it was still on the lift. I highly recommend this dealership. More

People were helpful and polite. The car was clean and ready when they said it would be. The car was clean and ready when they said it would be. More

Everyone there is very helpful and friendly . Always have a good experience there .Very knowledgeable Always have a good experience there .Very knowledgeable More

V.I.P. Service dept with personalized Attention. Nice waiting area with plenty of refreshments waiting area with plenty of refreshments More

Juliana is a fantastic asset to the company. Great service and very thorough from all. Great service and very thorough from all. More

Easy scheduling, clean inside dealership that you can relax and have a beverage of your choice relax and have a beverage of your choice More

Priscilla in service treated me more like family than just another customer and that means more to me than anything. She was able to resolve all the issues with my MDX really quickly. She made sure that just another customer and that means more to me than anything. She was able to resolve all the issues with my MDX really quickly. She made sure that I was never inconvenienced and kept me up-to-date during the whole process. More

The service reps are first-rate, especially Carolyn Roy. Service techs do excellent work...though Acura gets top dollar for parts and service. No complaints here, however. All repairs are explained in full, Service techs do excellent work...though Acura gets top dollar for parts and service. No complaints here, however. All repairs are explained in full, the work is done correctly and delivered when promised. Plus, I got to drive around in a new TLX for a couple of days. More

The repair work I’m my ILX was very efficient with excellent customer service. I have already recommended this dealership to friends! Thank you! excellent customer service. I have already recommended this dealership to friends! Thank you! More

Sometimes work is done well and sometimes it’s not. You never know what you are going to get! The folks are great in person but the phone service to schedule or follow up is very lacking in every way. You never know what you are going to get! The folks are great in person but the phone service to schedule or follow up is very lacking in every way. The phone call messages not returned and the scheduling process is not a luxury experience AT ALL! And the texting once you leave when work is done but have an issue also falls on deaf ears. So moral of story is if you are fortunate to have a good initial call breathe sigh of relief that was a 50/50 shot. Then once work is done and if it’s done right breathe another sigh of relief that was another 50/50 shot that whet your way. If you have to call back or text afterwards forget about it because you are 100 not going to get anyone to respond. More