AutoNation Acura North Orlando - Service Center

I was given an honest evaluation backed by service tech video. The service rep then went through the required repairs and cost in detail. Excellent service standards video. The service rep then went through the required repairs and cost in detail. Excellent service standards More

Good initial contact to make appt. People were friendly and appeared to be interested in problems. Facility was clean. Overall good experience. People were friendly and appeared to be interested in problems. Facility was clean. Overall good experience. More

The service writer was great a true asset to acura and auto nation did everything he said he would auto nation did everything he said he would More

Very courteous and professional customer care. Service diagnostics was as expected and the plan for repairs was well explained Service diagnostics was as expected and the plan for repairs was well explained More

This dealer has a great level of service that surpasses anything I have seen over 40 plus years. This is what keeps me as a repeat customer for Acuras. anything I have seen over 40 plus years. This is what keeps me as a repeat customer for Acuras. More

Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great More

Easy, honest and friendly - these three words sum up my overall experience. Totally satisfied with my visit. overall experience. Totally satisfied with my visit. More

Great service department. Was on holiday came back battery was dead .Call and took car over.No appointment ,but was able to change battery and got car back same day . Provided Was on holiday came back battery was dead .Call and took car over.No appointment ,but was able to change battery and got car back same day . Provided excellent service. Thanks More

10/25/2022 LACK OF COMMUNICATION, INADEQUATE TECHNICAL KNOWLEDGE & PASSIVE ASSISTANCE This is a review after a repair service incident at this dealership. The regular service advisor Pagan had always pe KNOWLEDGE & PASSIVE ASSISTANCE This is a review after a repair service incident at this dealership. The regular service advisor Pagan had always performed satisfactorily, which was expected, but never exceptionally. A job performance that goes beyond what is expected deserves an exceptional rating, but not this one. From the time I dropped off my car due to rodent damage, to the time I picked up my car, all that was provided to me by her was PASSIVE assistance. She promptly provided my insurance company an estimate of the damage, which I appreciate. That estimate, however, was wrong but did not communicate it to me. I called several times but couldn't reach her. And when I was able to get one of the service advisors, the cause of the delay in repairing my car WAS NOT documented at all, so the person I spoke with couldn't tell me why repair was delayed. Not knowing resulted in further stress to me after storm Ian. I had to visit the dealership to find out what has delayed my car for over a week. She nonchalantly stated that the wrong part was ordered because the picture looked the same. I consider this a lack of accountability and INADEQUATE knowledge as a service advisor. There was never an apology given and blame was directed to the pictures provided on the Internet. (I believe she should undergo additional training on all aspects as a service advisor.) Another issue was her lack of communication regarding the accident I had with the loaner. Better communication from this service advisor would have helped me a lot, but again it was PASSIVE ASSISTANCE. All together, this is by far the worst service experience I've had in my 50 years of owning a car!!! More

The dealer immediately addressed my concerns on the phone and told me to bring the car in ASAP. I was taken care of immediately and was back on the road much quicker than anticipated. I appreciate the team and told me to bring the car in ASAP. I was taken care of immediately and was back on the road much quicker than anticipated. I appreciate the team at Autonation Acura North Orlando. More