AutoNation Acura North Orlando - Service Center

Spiro, does not know customer service My first experience with my local Acura Dealer. I bought my 2010 Honda Pilot 3.5L EXL from Treasure coast Acura with a brand new 100 month Acura ba My first experience with my local Acura Dealer. I bought my 2010 Honda Pilot 3.5L EXL from Treasure coast Acura with a brand new 100 month Acura battery. The battery is just over 36-months old, by the build data sticker 11-14. The battery seams to have gone bad. I called in to bring it in to have it tested. Talked with the parts department and they directed me to the service department for some reason, after describing my problem. When I was transferred to the service department and talked to Spiro. I asked to get instructions on how and when to bring it in. They asked where the battery was purchase from and what vehicle it was on and he promptly told me that we don't have Honda Pilot parts, we are a Acura dealer. Then made the example that you do not go to Apple store for Android parts. We do not have Honda parts here. It must be his first day. Bottom line is if you don't have a Acura, even if it is the main manufacture of the vehicle HONDA, don't ask these guys to do anything.. More

2007 TL service Had my car worked on under warranty. Came in and Victor took care of my issues. He also found a few other problems which he told me. The communication Had my car worked on under warranty. Came in and Victor took care of my issues. He also found a few other problems which he told me. The communication from beginning to end was perfect! More

Very Disappointed in my recent service I have purchased about 7 vehicles from this dealership and always gotten them serviced here and in the past found the service to be very good. But I I have purchased about 7 vehicles from this dealership and always gotten them serviced here and in the past found the service to be very good. But I was in with my wife's 2015 MDX on New Year's Eve for a 7:30 appointment which we made on line and got a confirmation call the day before. When I got there, they did not have the appointment on their books and did not know why. Victor the service writer did not seem to have much knowledge about the MDX and some concerns that we had. I was there for an oil and filter change. I was the first one there and it took over 2 hours for the service. They washed the car with dirty water and the windows were so dirty that I had use washer fluid to clean the windshield and I got the car washed after I got home. For the first time in about 16 years of getting vehicles serviced here, they sprayed some kind of strong flowery scent in the car. My wife has allergies and we have had to park the car outside running the ac for two days to try to get the smell out. I called and left a message for Victor to call me and gave him my cell phone number. I have never received a call back. I am so disappointed in the service. I don't know what has happened at this dealership but there are many new faces and it does not have the same professional feel that it had in the past. I am not sure that I will be willing to make the 25 mile drive to get my vehicles serviced there. Our family is currently driving 4 Acuras and we may have to find a new place for service. I will say that I spoke to the service technician himself about a software update that he was doing and he seemed very nice. More

Horrible customer service Service manager literally said she didn't care because my MDX was a piece of junk. She kept interrupting me and would listen to anything until I got u Service manager literally said she didn't care because my MDX was a piece of junk. She kept interrupting me and would listen to anything until I got upset. Had to call Acura corporate just to get ahold of Autonation's service manger. Do not go there! More