AutoNation Acura North Orlando - Service Center

Horrible customer service and repair experience Absolutely horrible customer service! I would never recommend this deal and at this point neither the manufacturer. I purchased my 2010 Acura TSX bran Absolutely horrible customer service! I would never recommend this deal and at this point neither the manufacturer. I purchased my 2010 Acura TSX brand new off the lot. Over the years I have experienced several problems. I have had to replace all of the door locks due to electrical problems. My engine burns off at least 1 quart to 3 1/2 of oil in under 1,000 miles. I complained about this two years after buying the vehicle. Took it back to Auto Nation Acura Service Department and was told that it was normal for the vehicle to burn 1 quart to 3 1/2 in under 1,000 miles. I have taken my vehicle back to Auto Nation Acura three times in the last 3,000 miles (1,000 miles each time) and each time they found that I lost at least a 1 quart in under 1,00 miles. The Service Department Director was not helpful and rude. She pointed out that because my profession did not deal with cars that I would not know. I spoke to the General Manager and he told me that there is nothing wrong with my car and that it is normal for Acura and Honda vehicles to burn up to 1 to 2 quarts in under 1,000 miles. I was sold a lemon and Auto Nation Acura refuses to take responsibility despite the warranty. Acura recently sent out a bulletin that a select number of vehicles (including my car) were identified as possibly having oil consumption problems. According to Auto Nation Acura Service Department there is "No indication to suggest that my vehicle is experiencing oil consumption problems." This place is disappointing considering when the vehicle was sold to me the representatives were initially helpful. Now they refuse to take responsibility and hold themselves accountable. More

Terrible management skills The manager of this center does not take care of the situations related to customers even when the problems are created by the dealership. Not only t The manager of this center does not take care of the situations related to customers even when the problems are created by the dealership. Not only that, the manager care less about customers' issues. More

Courtesy Acura is the best car dealer/ auto service that I have ever done business with. I bought my Acura MDX from Courtesy almost 6 years ago, and the buying experience was easy and low-pressure. And I I have ever done business with. I bought my Acura MDX from Courtesy almost 6 years ago, and the buying experience was easy and low-pressure. And I have been bringing it in for service ever since because I find them to be trustworthy and reliable. I live in East Denver and make the 40 minute trek to Courtesy for all my maintenance because I don't trust anyone else and they provide the best service I have ever encountered - did I mention I drive 40 minutes to get my car serviced here! Linda is always friendly and makes the check in/out experience truly enjoyable. All the service consultants I've had dealings with (Lorenzo, Sandy, Matt) are beyond excellent. I never feel like they are trying to "upsell" me or do repairs that aren't necessary. They also explain things in a detailed way to make me feel comfortable with any unexpected repairs. I truly believe they try to do the right thing for the customer. I simply have not had better car service anywhere else, and plan to bring my MDX here for service for as long as I have it . More

This is my 3rd Acura due largely in part to the fabulous service I have received from the service department. The management and the sales team have done a great job of listening to my needs in a vehicle an service I have received from the service department. The management and the sales team have done a great job of listening to my needs in a vehicle and have always worked with me also. More

I recently moved to Orlando and since I have always had great service from Acura Dealership where I used to live, I figured it would be the same here, the price is usually high, but the quality usually mak great service from Acura Dealership where I used to live, I figured it would be the same here, the price is usually high, but the quality usually makes it worth it. I was wrong. The people at Courtesy Acura were unfriendly and uncaring. It took almost 3 hrs to simply get my tired balanced for $60 and when I went back in my car, the issue I came to fix was still there. I called back to see what had happened and got that uncaring attitude of "bring back the car and we'll see what we can do" I don't have another Acura Dealership in the area but I will have to look for another Garage to service my car. More