AutoNation Acura South Bay

Unlawful breach of contract My wife and I drove from Burbank to Torrence in heavy traffic to pick up her car on her birthday. We had email confirmations from the General Manager, My wife and I drove from Burbank to Torrence in heavy traffic to pick up her car on her birthday. We had email confirmations from the General Manager, Bill Hazely, for an OTD price on a 2020 Acura RDX BASE model for 36,500 CASH. We have the GM’s confirmation in writing guaranteeing the price without having to do financing. Once we got there after 2 hours of traffic, “HASSAN” popped up saying he was not going to honor the deal!! He was the rudest xxxxx. I demanded he call his boss the GM who approved the deal in writing. He said he did but no response! Big liar! I am sending my complaint to Acura Customer Services with copies of GM’s email approvals. “HASSAN” had no problem speaking from both ends of his gastrointestinal tract! He lied to us back and forth like he had been trained to do so! I wonder if Acura trains their sales dummies to speak to the customers as blowing hot and obnoxious air out of their every orifice💨💩💩💩🤑🕸🕷👺😈👎🏻⚠️ More

Lost a repeat customer. I had previous correspondence with Janet Ceballos, as I had previously test drove a 2019 RDX at their dealership but wasn't ready to purchase a new ca I had previous correspondence with Janet Ceballos, as I had previously test drove a 2019 RDX at their dealership but wasn't ready to purchase a new car. No issues with her. Last month, I reached back out on behalf of my fiancee as she was interested in leasing the 2019 ILX. She previously leased 2 cars with them and had great experiences both times, so we were looking to lease a 3rd car with them. Hassan Roberson responded as Janet was not in the office that day and proceeded to give us a low ball offer with a marked up Money Factor rate. The things that were most upsetting were: 1. No acknowledgement of being a repeat customer (he thought I was getting lease numbers for a friend) 2. Every request for more details on the leasing numbers was met with a response of "I already gave you these numbers" even though it was in their typical leasing sheet that doesn't clarify all numbers that are unique to a lease. 3. When we requested the base Money Factor rate for Tier 1 credit, he passed along a heavily marked up rate as their base rate (this was the last straw) To give you an idea of how bad they low balled us, their lease offer on a BASE 2019 ILX was $100 per month more than the lease offer we ended up signing elsewhere on a 2019 ILX A-SPEC PREMIUM, which is a more expensive car. Total drive offs were very close as well. Plus, the dealer we went with was 100% transparent with all numbers the entire process. As an Autonation dealer, and as a repeat customer, we are shocked on the offer given to us, and the overall lack of acknowledgement of being a repeat customer... I thought Autonation dealers were known to provide the highest service and aggressive rates on their vehicles but I guess I was wrong. It looks like dealer loyalty bears no meaning nowadays. More

Knowledgeable, Caring Dealership If I could give more stars I would. I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, i If I could give more stars I would. I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn. About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership. More

Great Service Just the best!! They are fast and very helpful and friendly and know their stuff and would always go back there and I can't say enough Just the best!! They are fast and very helpful and friendly and know their stuff and would always go back there and I can't say enough More

Service of my Acura ILX Steven Ravaglia is really the best handling the problem of my acura, the service is fast and treat you like a family. Thats why i trusted them . Steven Ravaglia is really the best handling the problem of my acura, the service is fast and treat you like a family. Thats why i trusted them . More