AutoNation Acura South Bay

I appreciate with great pricing and kind customer service. I would like to visit again later. service. I would like to visit again later. More

I found out the hard way that these discount car sites like Costco don’t’ tell you up front what dealerships they are sending your requests to BEFORE it is sent out… you don’t get to choose. And my reques like Costco don’t’ tell you up front what dealerships they are sending your requests to BEFORE it is sent out… you don’t get to choose. And my request went out to a dealership way outside my neighborhood. So I was getting responses from different dealers , just not close – up to two hours away. I decided to meet with the recommended dealer as it appeared the car I was looking for was in stock. I met with them, but the car was actually “in-Transit”, due in a couple of weeks. Just before this appointment, I was contacted by Kellie Davis (Acura South Bay, 5 minutes from my home!). I did not have an appointment, but decided to stop by. She was busy but was assisted by her partner Min Cho. I explained that I just test drove a car at the other dealership, but stopped by here because I wanted to do business with my neighborhood dealer. They also did not have the MDX A-Spec on the lot I was looking for but gave me a test drive in a similar car. While on the test drive they (manager, and Kellie) were able to locate the car I was looking for (model and color), and by the time I got back they were ready to trade (dealership to dealership) to get the car – note, I did not ask them to try to locate the car today! They took it upon themselves. I was ready to buy so we agreed on the price and options, arranged for financing and made the deal. It was all very low pressure and more of a conversation, than a high pressure sales which I appreciated very much. Min was great and did a fantastic job showing the car and going over the sales. I also have to give xxxxxxto Kellie who picked up the car and had it there that night. All-in-all, the dealership did a fantastic job. This is the kind of place I want to do business with, and I did! More

I had work done on my TL and they did a good job. My service advisor Kelly was excellent and very responsive. My service advisor Kelly was excellent and very responsive. More

If they hired Steve, they must not be half bad. While I understand that inorder for a better dealer experience at the normal Crenshaw facility to occur, the temporary location is required. Ho While I understand that inorder for a better dealer experience at the normal Crenshaw facility to occur, the temporary location is required. However, it appears to be very inefficient for the service managers and that directly translates to the customers. More

Gabby was very helpful and super friendly easy to talk to made me super comfortable right away I knew my vehicle was in good hands, mechanics great ! made me super comfortable right away I knew my vehicle was in good hands, mechanics great ! More

The customer service is top tier. Kelly is the person to get consistently excellent service that addresses all your concerns and goes above and beyond to provide thorough and reliable Kelly is the person to get consistently excellent service that addresses all your concerns and goes above and beyond to provide thorough and reliable information about your car. I have had a positive experience every single time I have gone and I do not dread having to service my car. More

Great customer service with fair pricing. It starts from when I arrived until my car was done. It starts from when I arrived until my car was done. More

Great customer service with fair pricing. It starts from when I arrived until my car was done. It starts from when I arrived until my car was done. More

Gabby did a great job getting the switches on my steering wheel working. I am giving her 3 stars. I reduced by 2 stars because the dealership makes it’s very difficult to fix electrical issues. My apply play wheel working. I am giving her 3 stars. I reduced by 2 stars because the dealership makes it’s very difficult to fix electrical issues. My apply play doesn’t work right. But because it’s an intermittent problem that wasn’t seen by mechanics, you guys won’t fix it. So I have to live with an electrical short for the life of the car because you guys refused to fix the problem while it was under warranty. Also, I had to drive back and forth around 4x because the part he to be ordered and then had a problem. It took about 30 min each way. Why wasn’t I given a car? Lexus always have me a car. Is Acura not a luxury car like Lexus? That is not good customer service. More

Customer service was good Ordered us a Lift while we waited for our car Would return waited for our car Would return More