AutoNation Acura South Bay

I just needed an oil change this time, but as always, my service rep, Kelly Gilbertson, had my car in and out within the time frame he gave me. This included the multi-point inspection and having my car was service rep, Kelly Gilbertson, had my car in and out within the time frame he gave me. This included the multi-point inspection and having my car washed. I did have a couple of recommendations for upcoming repairs, and it’s so good to know these things in advance so that I can plan for them and get them taken care of before they become a problem. Kelly always lets me know what these repairs are for in detail, the cost, and what repair is a priority, which I really appreciate! More

Gabby, Service Consultant, has been the difference maker for my experience at this dealership. Not the best service wait times nor customer waiting lounge snacks / beverages available as I am used to, but G for my experience at this dealership. Not the best service wait times nor customer waiting lounge snacks / beverages available as I am used to, but Gabby has truly been helpful & kind in my interactions with her. More

Went in for a tire repair and was met by Steven Wilson. He made sure that I receive an outstanding visit. He’s such a sweetheart. He made sure that I receive an outstanding visit. He’s such a sweetheart. More

The staff is courteous and the service is good :) They were also helpful with the pricing. were also helpful with the pricing. More

I definitely recommend AutoNation Acura South Bay. Service at this dealership is extraordinary. The service advisor, Steven, was friendly, professional, competent, and most helpful. Explained everythi Service at this dealership is extraordinary. The service advisor, Steven, was friendly, professional, competent, and most helpful. Explained everything to me and arranged for my ride back and forth to my work while the car was being serviced. The car was delivered on-time. This dealership is at next level. They send me a short video of my car while the technician was servicing it, pointing out all that was inspected and condition of the car. That was a very surprising and pleasant customer service. More

Service Advisor Steve Ravaglia is the best. I bought my Acura at Auto Nation South Bay and get it serviced there. Steve has been my Service Advisor from day one. He is very knowledgeable and I bought my Acura at Auto Nation South Bay and get it serviced there. Steve has been my Service Advisor from day one. He is very knowledgeable and professional. I trust his opinion and advice regarding servicing my car. I would not take my car for service anywhere else. More

Excellent customer service by Gabrielle for routine maintenance service. Easy to make appointment over the network. maintenance service. Easy to make appointment over the network. More

Excellent customer service! Gabrielle sent me text message updates of my service. They even attached a video of my service inspection! The coffee in the lounge was fresh and the Gabrielle sent me text message updates of my service. They even attached a video of my service inspection! The coffee in the lounge was fresh and they have a really good shuttle service. Thank you! More

After coming in for the initial test drive, we did the actual deal over email with my new friend Min the internet sales guy. We waited and shopped around a little more but it turned out that AutoNation Ac actual deal over email with my new friend Min the internet sales guy. We waited and shopped around a little more but it turned out that AutoNation Acura South Bay’s price was the lowest in the area. Once we found the exact MDX that we wanted, we put down a hold deposit on it and were able to come and finish the purchase two days later. The purchase process went smoothly although honestly it took longer than I would have liked. I had secured a loan from my local credit union so I don’t know how their financing goes. I did appreciate that while they did make a light attempt to sway me to finance with them, there wasn’t a real hard sell. The same goes for the add ins at the end. The finance manager was easy going and made his pitches but wasn’t pushy and I was very grateful for that. Overall I would absolutely do business with AutoNation Acura South Bay again. More

I really enjoyed my experience with Kelly Gilbertson. He kept me informed about the repair process and really made me feel like he cared for and understood all of the concerns that I had. He kept me informed about the repair process and really made me feel like he cared for and understood all of the concerns that I had. More