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AutoNation Acura Spokane Valley - Service Center

Spokane Valley, WA

4.9
237 Reviews

237 Reviews of AutoNation Acura Spokane Valley - Service Center

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August 07, 2022

Only took 5 months to get an appointment. Was lied to multiple times, ignored by GM. Only employee worth it is Seth. If you’re lucky enough to talk with him. More

by scbarley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth
Aug 09, 2022 -

AutoNation Acura Spokane Valley responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-1266 to discuss what we can do to help.

Aug 19, 2022 -

scbarley responded

Sure, give me a call.

July 27, 2022

They are always very friendly and helpful. Good communicators. We will return to Autonation dealers More

by turnbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Turnbull
Aug 01, 2022 -

AutoNation Acura Spokane Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 27, 2022

I went in for an oil change and had a warning light go on for another issue before I got there. I have a 2013 RDX. They fixed it and did a full check on my vehicle, recomending things that woud need fixing More

by erinjennings1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy in service dept - did not get his name
Aug 01, 2022 -

AutoNation Acura Spokane Valley responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 25, 2022

Service department was very knowledgeable, helpful in resolving the issue. They did what was required More

by JD4net
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Seth
Jul 29, 2022 -

AutoNation Acura Spokane Valley responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 20, 2022

I broke my back in the military and can no longer do my own work. I have had my upgrade work and regular maintenance done at AutoNation Acura and are very pleased with their knowledge and efficiency. More

by wbryanj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Due to head injuries, I'm not good with names
Jul 23, 2022 -

AutoNation Acura Spokane Valley responded

Hello, We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 15, 2022

We did not explore the dealership. We were in for a car repair. The service people were outstanding, especially Anthony, More

by iamskygod1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 18, 2022 -

AutoNation Acura Spokane Valley responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 04, 2022

Numerous serious problems with their service dept over the years. A replaced engine block now has 67,000 miles and failed, again, on our MDX. Service Mgr says, I'll have to talk to higher ups to see what More

by bob
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Mgr.
Jul 05, 2022 -

AutoNation Acura Spokane Valley responded

Hi Bob, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 590-1266 -- we hope to hear from you soon.

July 04, 2022

These guys in service do a xxxx good job and no pressure to upsell service items. I appreciate that because I keep very close tabs on what my car needs or doesn't need. More

by mike6360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Jul 08, 2022 -

AutoNation Acura Spokane Valley responded

Hi, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 01, 2022

Have always chosen the dealership for service needs and had great experiences. Over the years Kyle, Seth, and then Wes were awesome to work with. This last visit--without Wes--was good, but not great. B More

by 5ohniner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex?
Jul 04, 2022 -

AutoNation Acura Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

July 01, 2022

Great customer service, very friendly, good price, professional, and left my car clean & ready to go. More

by levi309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Hernandez
Jul 04, 2022 -

AutoNation Acura Spokane Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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