AutoNation Acura Stevens Creek

I had an outstanding experience with the service team at Steven Creek Acura AutoNation. The staff was professional, friendly, and extremely attentive. The team went above and beyond to provide excellent Steven Creek Acura AutoNation. The staff was professional, friendly, and extremely attentive. The team went above and beyond to provide excellent customer service. This dealership truly values its customers Thanks to the entire service team at Acura, highly recommend Steven Creek Acura AutoNation for all of your services. Thank you Rebecca, Luis and the Manager who made this possible More

This Acura dealership has officially earned the title of worst dealership experience I’ve ever had. I traded in my vehicle months ago, and somehow these people still haven’t filed the release of liabilit of worst dealership experience I’ve ever had. I traded in my vehicle months ago, and somehow these people still haven’t filed the release of liability with the DMV. Because of THEIR incompetence, I’m still getting toll fines and tickets for a car they’ve had sitting on their lot this whole time. I’ve called multiple times. I’ve been told “we’ll get back to you” more times than I can count. Spoiler: they never do. Acura corporate even stepped in and told them they had 48 hours to respond. It’s been two weeks of radio silence. Not even a courtesy call. Not even a “we’re working on it.” Nothing. This isn’t a complicated task. This is basic, required paperwork — the bare minimum of what a dealership should be able to handle. The fact that they can’t manage something this simple makes me seriously question how they run anything behind the scenes. If they can’t be trusted to submit a DMV form, why would anyone trust them with a sale, a trade‑in, or even an oil change. The lack of responsibility, communication, and professionalism is honestly shocking. I’ve been treated like my time doesn’t matter, my money doesn’t matter, and my situation isn’t their problem — even though it’s a problem THEY created. If you enjoy chaos, stress, and paying tickets for a car you don’t even own anymore, this is the dealership for you. If not, do yourself a favor and go literally anywhere else. More

Service staff fixed my car in a timely manner. Diego was so easy to work with Diego was so easy to work with More

Excellent service by sales team and no cross sell or upsell pressure by the sales team. But the finance team tried very very ahrd to cross sell and upsell and tried to wear me out trying all sorts of ps upsell pressure by the sales team. But the finance team tried very very ahrd to cross sell and upsell and tried to wear me out trying all sorts of psychologial tricks to wear me down. Being a seasoned buyer i did not yoeld and halfway thru told him clearly that i will not biy anything unless it offers guarantees and free services between the year 8 and 15 of the car. Then he kept quiet More

Great experience with the team. Team supported me well when I faced issue soon after I bought Team supported me well when I faced issue soon after I bought More

great staff! thank you for your help! we love our new car and had a great experience thank you for your help! we love our new car and had a great experience More

We went into the Acura dealership “just to look” (famous last words) and somehow left emotionally attached to a 2026 Acura A-Spec like it was a new member of the family. Zero regrets. The real MVP of thi last words) and somehow left emotionally attached to a 2026 Acura A-Spec like it was a new member of the family. Zero regrets. The real MVP of this whole experience? Cesar. If dealerships had a Hall of Fame, this man would already have a statue out front. From the second we walked in, he was friendly, knowledgeable, and most importantly, not even a little bit pushy. It felt less like dealing with a salesperson and more like having a super-informed friend guiding us toward a great decision. Since we showed up late, we scheduled an appointment for the next day, and honestly, I half expected the usual dealership marathon… snacks, paperwork, questioning life choices. Nope. We were in and out so efficiently I almost checked to make sure we didn’t accidentally skip something important. The entire time, Cesar made sure we felt confident, comfortable, and like we were getting the best deal possible, no weird pressure, no gimmicks, just straight-up good service. Revolutionary! Also, shoutout to the rest of the staff, who were all genuinely friendly. No awkward vibes, no attitude, just good people all around. 10/10 experience. Would absolutely come back. And if you go… don’t walk, RUN, ask for Cesar. Your future self (and probably your new car) will thank you. More

Very prompt and attentive service. They provided me with all the information needed about the current status of my vehicle and future recommendations They provided me with all the information needed about the current status of my vehicle and future recommendations More

Unacceptable Conduct and Intimidation After New Vehicle Purchase Review: Within 36 hours of purchasing a vehicle from Autonation Honday in Sterling, Virginia, we had to return it due to a support bat Purchase Review: Within 36 hours of purchasing a vehicle from Autonation Honday in Sterling, Virginia, we had to return it due to a support battery warning. We were told the repair would take a few hours. After nearly five hours and multiple unanswered calls, we learned the vehicle had not even been serviced. The lack of communication alone was disappointing. More troubling was what occurred when I asked about reimbursement for transportation costs caused by the delay. An employee became hostile, denied responsibility, misrepresented his position, and escalated to physically intimidating behavior in the showroom. For a dealership operating under a major national brand, this conduct falls far below professional standards. The dealership should review service communication processes and ensure staff are trained to handle customer concerns respectfully. More

Sales are very professional and productive. I'd recommend AutoNation Acura Stevens Creek to everyone! I'd recommend AutoNation Acura Stevens Creek to everyone! More