AutoNation Acura Stevens Creek

Scheduled an A1 service for my TLX. Service was completed on time and satisfactorily. Service advisor was very friendly and knowledgeable. Service was completed on time and satisfactorily. Service advisor was very friendly and knowledgeable. More

This was my second time going to this dealership. I had a great first experience here so I tried to bring my car back. In fact Ive tried to schedule an appointment two other times for an oil change a I had a great first experience here so I tried to bring my car back. In fact Ive tried to schedule an appointment two other times for an oil change and have failed both times as it was all booked. But this time I was lucky and got an appointment, and needed an A16 maintenance. Benny was my service advisor. And in truthful honesty it was the worst service I had ever received, when bringing a car in for service. I waited longer for Benny to come and assist me then it did for him to write up the service report. I dropped of the car at 11:45am and it took 3 hours to do a motor oil and rear diff oil change. Benny had called me at 1:23pm about other services that my car needed. But not before him telling me to check my text messages. When I told him I didn’t receive anything, is when he told me about the other services. He told me my car would be ready by 3pm and I arrived at the dealership 2:40. I went up to his desk and told him, I was here to pick up my car, and was told it would take another 5 minutes.(which is not a problem I already waited nearly 3 hours what’s another 5 or 10 minutes ) The problem came when I was waiting for him in the lounge area. Instead of him coming to get me, he chose to shout my name from his desk. I walk over to his desk, and he proceeds to go through my paper work, while licking his fingers and never once explained any of the other services that my car needed. (Side note…. GOOD JOB ON COVID SAFTY 👍 ! IT WAS A BLAST TO HAVE TO TOUCH SPIT COVERED PAPER, CREDIT CARD AND KEYS) I try to pay for my bill and the reader doesn’t read, so he takes my card and manually enters it in. I look over the paper work, and asked him about the rear diff issue that he mention on the phone and he responds “ it’s all detailed in there, just read it over” Benny never went through the report with me. In fact I threw it out as I was walking back to my car. So I don’t know what work my car needs. Again… good job with covid safety!! next time he should just spit all over my car while he’s at it… gotta take that customer service an extra mile and thank you Benny for booking my next appointment without talking to me. It was great to know that you want my money come February !!! Thanks, but I Will be taking my business else where. It was nice Spending $386 to potentially catch covid… best thrill ride ever. Who needs Disneyland !!! GREAT JOB ACURA OF STEVEN CREEK !! 👎 More

Service department is excellent. Ben my service writer was very helpful and got me in and out. Thank you for the great service. Ben my service writer was very helpful and got me in and out. Thank you for the great service. More

Acura service. Benny was kind and helpful. Got my car back in time with free car wash. Benny was kind and helpful. Got my car back in time with free car wash. More

Great dealership with knowledgeable staff and seamless buying process. The service team is phenomenal as well. buying process. The service team is phenomenal as well. More

I bought my car here 2 years ago and the service is just awesome and I would recommend Benny (service advisor) to anyone who’s going in as he takes good care of your car and makes sure everything is fine ot awesome and I would recommend Benny (service advisor) to anyone who’s going in as he takes good care of your car and makes sure everything is fine other than what you are actually going in for. More

I am satisfied about their services. People are nice and friendly. Best Acura dealership in the bay area!!! People are nice and friendly. Best Acura dealership in the bay area!!! More

Bought my Acura here and have been taking it here for service for the last 16 years. They always do an awesome job, keep me well updated throughout the process on issues, costs and when car will be ready service for the last 16 years. They always do an awesome job, keep me well updated throughout the process on issues, costs and when car will be ready. Usually have coupons for service as well. They’ve taken great care of my car - thanks Acura of Stevens Creek! More

For the service side only, Rolf was helpful, professional, and patient without pressuring to add on superfluous services. professional, and patient without pressuring to add on superfluous services. More

Good service from the sales rep and the finance manager resulted in positive experience. I would recommend this dealership to friends and business associates. resulted in positive experience. I would recommend this dealership to friends and business associates. More