AutoNation Acura Stevens Creek

Great customer service from everyone who helped us from the sale reps (Aldo, Jay) to the managers! A great experience working with Autonation Acura. the sale reps (Aldo, Jay) to the managers! A great experience working with Autonation Acura. More

Very organized when customer entered at parking lot, staff member approached immediately and leaded us to the appointed sales person. Followed by car test drive, price quotes, finance, insurance and sal staff member approached immediately and leaded us to the appointed sales person. Followed by car test drive, price quotes, finance, insurance and sales contracts signing. Most importantly, their mangers and general manager are involved during all processes and ready to resolve any issues for us. More

Oh i don’t know what to say here, totally speechless. What i know is people at autonation is nice ofcourse, love my new car! What i know is people at autonation is nice ofcourse, love my new car! More

The salesman was especially helpful in putting together a deal that works for me. He also paired my cell to my new car. deal that works for me. He also paired my cell to my new car. More

I brought an MDX I was considering purchasing from another dealership for a pre-purchase inspection. Andrea fit me in the same day and the job was done quickly and thoroughly. Andrea was super helpf another dealership for a pre-purchase inspection. Andrea fit me in the same day and the job was done quickly and thoroughly. Andrea was super helpful in explaining the service and what was found. This info was very helpful to me in discussion with the other dealership. I ended up purchasing the car and will definitely bring it to Acura Stevens Creek for its servicing from here on out. Thanks for a great job!! More

The car was as represented and the salesman was helpful. We came with a pre approval from our bank. Still confused in a highly automated world why we sat for an hour and a half for the paperwork to be drawn We came with a pre approval from our bank. Still confused in a highly automated world why we sat for an hour and a half for the paperwork to be drawn up. Last car we bought from Saturn brand new and Saturn had the sales process to our arriving at the dealership for the test drive, sit and sign in 15 minutes, then drive home. Honestly what do you get making us wait? Otherwise from that, love the car. More

Great dealership. They do great deals and sales dept is very helpful and knowledgable. Ruben Hernandez in sales was very accommodating along with Jonathan Latchford. They do great deals and sales dept is very helpful and knowledgable. Ruben Hernandez in sales was very accommodating along with Jonathan Latchford. More

Excellent service and address all problem mos specially the recall. Rolf explain everything that neede the recall. Rolf explain everything that neede More

Exelente servicio, Nathan fué el joven que me atendió fue muy atento y profesional al ayudante con mi compra. muy atento y profesional al ayudante con mi compra. More

The transaction was smooth until the vehicle delivery. The dealership was under construction, and my sales rep had parked the car near a tight spot infront of handrail that vehicle backup camera wasn' The dealership was under construction, and my sales rep had parked the car near a tight spot infront of handrail that vehicle backup camera wasn't able to detect. As a result, when backing out my newly purchased vehicle, my vehicle was dented. I reached out to management about my concern, then the sales rep called back to offer having the dent fixed. unfortunately, there was no noticeable improvement (or proof of work) even though the dealership has their own collision center. At this point, I'm still waiting for management to offer me a solution to this poor customer experience. More