AutoNation Acura Stevens Creek

Got my new MDX and Adarsh (sales rep) was fantastic from the beginning of the process till the delivery of vehicle. He was knowledgeable and it was a great experience going thru the process with Adarsh. the beginning of the process till the delivery of vehicle. He was knowledgeable and it was a great experience going thru the process with Adarsh. More

Horrible experience when I took in my car for a regular service! The service advisor Alec Noel Quinanola was extremely rude and unprofessional. When I pointed out certain services in the breakdown were no service! The service advisor Alec Noel Quinanola was extremely rude and unprofessional. When I pointed out certain services in the breakdown were not requested, he lost his temper and started using profanity with f*** words sprinkled all over. I asked to speak to the manager. I was stunned when he walked away and punched something off a counter! It was almost closing time and all the managers had left. He even tells me that if I cannot pay for the service, I should not be buying an Acura. I told him that I am happy to pay for the services I requested and asked to have his service manager call me about this. I did not receive a call back and so I called Acura nation the next day and ask to speak to the service manager. I was told that "Carlos is with a client and will call you back shortly" I have not received a call back yet. I don't expect this from any retail establishment let alone a premium brand like Acura! Having been a very happy owner of a Honda in the past and Acura right now, I have had a very positive experience in various dealerships. But this single instance mars that relationship. I filed a detailed complaint with Acura client services about this and I am still hoping that the managers at Acura nation take necessary action to prevent this from happening in the future. More

I recently attempted to purchase a vehicle from this dealership. We live three-hours away from Stevens Creek Acura, so we made a deal over the phone to save time. We reiterated how critical it was tha dealership. We live three-hours away from Stevens Creek Acura, so we made a deal over the phone to save time. We reiterated how critical it was that the deal was set in stone since we were coming from so far. This was a” verbal handshake” deal, which they revoked upon our arrival in a classic bait and switch. Vu, the salesman, had promised us a certain amount for our trade-in, which they changed when we got there. They had adjusted the trade-in value of my vehicle down by $2,000. This was not due to any change of condition between what we had told them vs. what they found (the vehicle is in excellent condition, has brand new tires, is properly maintained with records, and has never been damaged in any way). This was due to the dealership attempting to squeeze $2,000 extra out of a family that they felt was a captive audience due to the distance we had traveled to get there. Vu brought out a manager, who repeatedly attempted to redirect our attention to the payment amount (the oldest trick in the book), despite us repeatedly asking him to stop as that wasn’t the figure we were debating or even concerned about. When confronted about the change in deal, Vu was completely silent and like a deer in the headlights. The manager continually argued that the payment was low and we should accept the deal, and I quickly grew tired of his game and we left. The lack of integrity exhibited by this dealership not only ruined this particular car buying experience for us, but turned us off from the Acura brand altogether, and we have notified Acura corporate of the same, as well as the many friends and family members who were expecting us to drive home in a new car. We will continue to spread the word about how this dealership does business to anyone who will listen, in hopes that we can spare other unsuspecting families from spending hundreds in dollars on gas for a 6-hour round-trip drive to a dealership that has no honor. More