AutoNation Acura Stevens Creek

Honest Professional Services I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They exami I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They examined it immediately and to my surprise that they told me it was their fault due to a defective part. They said they would replace it in five minutes. They did it and finished it shortly. I was quite impressed by their honesty and professionalism. The shop manager, Taj, even offered a free complimentary oil service for my next visit. Unfortunately, there was still some leak. I took the car back and Adam helped me. This time, Adam worked with his team and made sure that the problem was identified. One part needed replacement and it was out of stock. He made the order immediately. When the part came, he called me immediately and scheduled the next day appointment to fix it. It was done beautifully. Adam went out of his way to make a potential nightmare to a pleasant experience for me. Afterwards, I told my friends and co-workers who have Acura, this dealer is very honesty and professional. Everybody makes mistakes. The importance is to admit the mistakes and correct them. Thank you, Taj and Adam. More

Superb customer service oriented service personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the wor personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the work on my car. No upselling with this service department...only performs the work that is needed and alerts you to potential upcoming service needed during your next service appointment. Dave Heavey is one of their best mechanics...has been servicing my car for a number of years and his work is always 100%! More

I approached AutoNation Acura of Stevens Creek. I met with Paul Kim. He is very nice to me and gave very good deal on my purchase of Acura 2014 RDX model. He explained me all the features of vehicle. The with Paul Kim. He is very nice to me and gave very good deal on my purchase of Acura 2014 RDX model. He explained me all the features of vehicle. The color I was looking for not on stock at this store he called other store and made it happen. I am so happy with this experience and definetely recommend to my friends. More

They do really care and address all concern about customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for all my car services . Worth driving all the way to this dealer for the fact that they are reliable. More

I took my car in for B1 service. The appointment was done a day before. I retrieved Great quality service. Excellent customer service support from Ricardo! a day before. I retrieved Great quality service. Excellent customer service support from Ricardo! More

I feel this is the kind of service that should be extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was do extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was done on my car, ihad no questions. More

I bought my 2007 TL from this dealership in January of 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fa 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fantastic. They don't sell services and parts that you don't need and are very transparent about the work they do (their priority is you not revenue). The waiting room is clean and functional and they do all they can to help you to make the right decision. I highly recommend them and will buy again from them. Regards, Steve. More

Professional, friendly and competitively priced. They made the whole buying experience very easy and pleasant . This is my 3rd Acura purchase here. I Highly recommend Auto Nation Acura. made the whole buying experience very easy and pleasant . This is my 3rd Acura purchase here. I Highly recommend Auto Nation Acura. More

I am a repeat customer who travels to Santa Clara from Monterey in order to get an outstanding customer service and no pressure sales experience. Acura vehicles are terrific and the folks at Autonation Monterey in order to get an outstanding customer service and no pressure sales experience. Acura vehicles are terrific and the folks at Autonation Acura make the sales experience a positive experience. Service department is so outstanding, that I drive 65 miles each way to get my oil changed! Highly recommended! More

Brian was great during my test drive. I asked to drive on a winding road so that I could feel how the MDX handled in the turns. In order to do so we had to take a longer test drive than normal. After pu on a winding road so that I could feel how the MDX handled in the turns. In order to do so we had to take a longer test drive than normal. After purchasing the vehicle, Brian explained the dash board to me and taught me how to program the Bluetooth feature. A week after purchasing my vehicle he called me to ask if I had any questions or concerns. More