AutoNation Acura Stevens Creek

The sales person, Sergio, was good at first he was helpful but not pressuring. When we told him what we wanted EXACTLY, they "looked everywhere in the north state" and said they could not get it. Th helpful but not pressuring. When we told him what we wanted EXACTLY, they "looked everywhere in the north state" and said they could not get it. They tried to talk us in to buying the tech package, which according to them was in ALL the cars available. When we got on the phone and called other Acura franchises we found what we wanted in other cities. It was only when we told them we would go there to buy the car that they amazingly found a car within one hour (and it was only 35 minutes away). The finance manager was really, really annoying. He took over 1.5 hours to fill out the necessary forms, and tried multiple times to sell us packages we didn't want. He kept lowering the price, and eventually we caved on a few. If we had bought them originally, I guess that would have meant we would have been fools. More

I've been in the market for a newer used car and have been in contact with a few different Acura Dealerships. Tom Proctor was very helpful in getting information to me about a car I found on the internet been in contact with a few different Acura Dealerships. Tom Proctor was very helpful in getting information to me about a car I found on the internet, as well as looking into a trade in value on my current car. He was very courteous and quick to respond to my inquiries. More

I purchased my brand new 2004 TL from this dealership and have been using them for the maintenance service ever since. I have always been very happy with the service that I received from Dave and/or Cathy Jo have been using them for the maintenance service ever since. I have always been very happy with the service that I received from Dave and/or Cathy Jocius. They are the only reason why I keep coming back to this dealership for service. I could go to Sunnyvale Acura which is just .25 miles away from my home but Dave and Cathy do not work there! I am thinking about getting my next car from Acura Stevens Creek, thanks for your great service all these years. Wai See More

I worked with both Philippe and Brian for almost three months. They were very patient while I decided on a new MDX. I could not be happier with their assistance. They were knowledgeable and thorough. I wo months. They were very patient while I decided on a new MDX. I could not be happier with their assistance. They were knowledgeable and thorough. I would definitely recommend anyone go to Autowest Acura of Stevens Creek for assistance in purchasing a new SUV or car. More

I had an issue with one of the service programs I signed up for, and was very upset that nobody called me back. However, Joe followed up with me and wanted to make sure I was satisfied, which I appreciated up for, and was very upset that nobody called me back. However, Joe followed up with me and wanted to make sure I was satisfied, which I appreciated. More

Kart is very nice and be patient to confirm for our requirement then tried to do his best to get the goal. I already recommended this dealer to my friend and she will visit this weekend. Thank you! requirement then tried to do his best to get the goal. I already recommended this dealer to my friend and she will visit this weekend. Thank you! More

Trung was so professional. I felt no pressure. I went to four dealerships in one day. Trung was the only one to send a follow-up e-mail. to four dealerships in one day. Trung was the only one to send a follow-up e-mail. More

The service department is outstanding, ask for Doug. Always professional and explains all the repairs. When I needed a new/used car I dealt with Phillippe who was wonderful and worked very hard to find Always professional and explains all the repairs. When I needed a new/used car I dealt with Phillippe who was wonderful and worked very hard to find the used car with all the options I was looking for and within my budget. The entire buying experience was refreshingly very easy. I was offered extra maintenance contracts but was not pressured to buy. I highly recommend AutoWest Acura of Stevens Creek. More

We canceled the Perma Plate and Dent Wizard options for our new car, and we were told we would receive the refund in one month. After a month, when we did not receive the refund, we called and emailed the our new car, and we were told we would receive the refund in one month. After a month, when we did not receive the refund, we called and emailed the person with whom we had signed the cancellation document, Larry Surroach, and he said he would look into it. After one more month and more calls and emails, when he did not respond, we finally called Acura customer service for assistance, and they were able to resolve the issue in a week. We feel that we were ignored or taken advantage of by the dealer. More

I contacted this dealership because another dealership stated that they could not locate the car I was interested in purchasing. Not only did Mr. Fredell locate the desired car, he secured the car to his stated that they could not locate the car I was interested in purchasing. Not only did Mr. Fredell locate the desired car, he secured the car to his dealership within hours. The price was below the prices quoted by two other dealerships with whom I had spoken. The Sales Consultant, Mr. Desquesnes, was most helpful in explaining the features of the car in great detail. Since we were buyers from out of town, he made certain that we were comfortable in driving our new purchase home. Mr. Surroach, the Finance Manager, explained all of the standard warranties, as well as relating the optional warranties that were available. He was also thorough in his explanation of the sales contract. I was not looking forward to shopping for a new car when my previous car was "totaled". I do like the haggling, the dishonesty, etc. that often goes with making a new car purchase. Plus, I am not very experienced in this arena, as I drive the same car for many years. Without a doubt, everyone encountered at AutoWest Acura of Stevens Creek went out of his way to provide quality customer service. I would recommend this dealership highly to anyone who is interested in purchasing a fine Acura product. Thank you AutoWest Acura for a wonderful new car experience- Melonie Foristiere More