AutoNation Acura Stevens Creek

Brought my car in for a simple oil change with a 4-month-old and a 2.5 year-old, waited for 3 hours until closing time...went to check on the status, saw that the entire service department has gone 4-month-old and a 2.5 year-old, waited for 3 hours until closing time...went to check on the status, saw that the entire service department has gone home and that my car was parked out front. Had to hunt down one of the sales people there to ask them for my keys. I'm flabbergasted at how one can leave a customer behind at a business, let alone a mother with 2 young children. UPDATE: They have contacted us since then to try and compensate us for this bad experience. I must say they do try to improve on their customer service, which is always good. More

I have been a customer at this dealership since 2007 where I purchased a brand new vehicle at the time. The sales process was tedious but at the end everything worked out. In 2010, I traded in my 2007 T where I purchased a brand new vehicle at the time. The sales process was tedious but at the end everything worked out. In 2010, I traded in my 2007 TSX and purchased a 2010 TL with tech package. At 100 miles, the vehicle started to make noise from B-pillar; driver seat belt area. After 6 visits, the dealership failed to repair it. On test drives, the noise is present, yet, they refuse to acknowledge it on the paperwork. Furthermore, just last week, Acura Client Relationship sends out one of their representatives to oversee the B-pillar rattle. Upon meeting him, he was a nice and approachable person. However, on the road, when the noise is clearly present, he fails to acknowledge the noise and goes on to say its "extremely faint." As long as the noise is audible, no excuses should be made. He tries to convince me the car is fine and says "we can't fix every problem in your car." Basically, he admits the car has rattles and quality issues, but admits it in an indirect way. At the end, when I go to pick up the vehicle, I was told it was not worth looking into it because from their standpoint, it is a faint noise. The auto service personnel are pushy and at times disrespectful. It took multiple visits to fix some issues that should have been fixed the first time the car went into repair. I learned if a customer approaches them for a repair on a brand new vehicle which is under warranty, they do not put much effort into it in contrast to a customer who has a vehicle is out of warranty and is going to pay them for their work. It is sad to say, I will never work with this particular dealership nor any Acura any longer. As a client, there should be more respect and willingness to work from their side. Definitely, the worst customer service I have seen from both Acura dealership personnel and Acura client relationship personnel. I advise any future Acura interested customer to stay away from this dealership. More

Great buying experience. Fast and efficient with none of the BS I had to deal with at other dealers. Salesperson had great product knowledge and was not pushy. The whole buying process took about 1 hour whi the BS I had to deal with at other dealers. Salesperson had great product knowledge and was not pushy. The whole buying process took about 1 hour which was much quicker than I anticipated. The car I was interested in was also cleaned and detailed prior to my arrival. More

They sold me an extended warranty on a certified car, which wasn't allow. After I found out they promise me to repay me for the amount but hasn't happen, I tried many times to call them to asked about t which wasn't allow. After I found out they promise me to repay me for the amount but hasn't happen, I tried many times to call them to asked about the situation but Ben the used car sales manager doesn't call me back. I tried to talk to the General sales manager but he doesn't call back either. More

Besides have the same first name as me. Johnny was courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to ma courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to maintain it well. however, Johnny was able to prioritze, and was honest about what should be done, what can be done, and what can wait. I felt like he was not about collecting money as i am a piggy bank to cash out on, but a valued customer and that made me trust him a lot more. The service dept is also nice. Within 5 minutes i was asked if i was being helped yet by at least 6 different people. More

I had to take my TL in for the B15 service (timing belt and valve adjustment). They helped me out with the price of the service and gave me a loaner car for the day. My car was very clean when I picked it and valve adjustment). They helped me out with the price of the service and gave me a loaner car for the day. My car was very clean when I picked it up. Over all my experiance was very good with this dealerships service department. More

We purchased a cerified MDX and have had nothing but issues. We cant belive it was certified due to bad tires, blown out speakers, broken rearview mirrors ect. they put directional tires on the car an issues. We cant belive it was certified due to bad tires, blown out speakers, broken rearview mirrors ect. they put directional tires on the car and the car is pulling hard to the right. Because the tires are directional they can't be rotated to cure the issue. I've called the dealership 3 times with no response. More

I thought the ‘bait and switch’ died long ago, but it’s alive and well at Autowest Acura, along with poor customer service in general. The first experience was while looking for a TL. Salesman Kip showed alive and well at Autowest Acura, along with poor customer service in general. The first experience was while looking for a TL. Salesman Kip showed us to a couple, and then proceeded to yak on the phone while we stood in the sun and waited for him to open a third. Found one we liked, so I asked for “today’s price”. During that conversation, the salesman pushed my button thrice: 1) asking whatever associate was nearby to affirm the story he was telling me, e.g., “Back me up on this, Rocky.” 2) telling me a price, but qualifying it with “but the sales manager...” and 3) telling me that the Kelley Blue Book has nothing to do with car prices/sales. So that was a bust, but I didn’t blame them any more than myself for our failure to meet on a price. Later, we saw a Craigslist ad for a 2006 RL for $23,400. So we went back to see it. Kip was going to go on the test drive with us, but got a call and hopped out. No biggie, we drove it, it was nice. We got back, and during the debrief, Kip says "well, I could've shown how that worked if I'd gone on the test drive". Yes, Kip, you could've, but saying so serves no purpose. So we went home to consider it, and determined the car was worth about $23,000. We went back the next day, figuring this was a slam dunk, and we'd be driving it home before dinnertime. After arriving at the dealership, and standing in front of the reception desk, watching the gal text her friends for three minutes, she looked up, and I asked for Kip. After a small delay, Kip approached with his manager beside him. The manager introduced himself as “the guy who puts the ads on the internet”, and proceeded to tell us that there’s two boxes, and he put the price he paid for the car in the “sell price” box, etc. I asked him how much the car was selling for, and he launched into “well, Kip’s commission is only $200...” I asked again “What is the price of this car?” and he went off in another direction, avoiding numbers like the plague. “I’ve fixed the ad...you’re educated people, you should know you can’t buy that car for this price.” We walked out. As if we were supposed to tell them that their price was too low. The ad was up for days before, and nobody bought the car, and nobody fixed the ad, so the price wasn’t so wrong as to be “obvious”. Got home, ad still there, still says $23,400. Next day, ad still says $23,400. More

I went to this place in hopes of purchasing a used car and got the worst service ever. I went to a couple of places before this one in hopes of gettting a better deal. I was told that all cars are diffe and got the worst service ever. I went to a couple of places before this one in hopes of gettting a better deal. I was told that all cars are different and their car is different from other dealerships. Guess they didn't want a sale. More

I HAD A GREAT EXPERIENCE IN THE SERVICE DEPT. MY SERVISE ADVISOR WAS VERY FRIENDLY. AUTOWEST ACURA IS A GREAT PLACE TO GET YOUR CAR SERVICED. ADVISOR WAS VERY FRIENDLY. AUTOWEST ACURA IS A GREAT PLACE TO GET YOUR CAR SERVICED. More