AutoNation Acura Stevens Creek

The service department is outstanding, ask for Doug. Always professional and explains all the repairs. When I needed a new/used car I dealt with Phillippe who was wonderful and worked very hard to find Always professional and explains all the repairs. When I needed a new/used car I dealt with Phillippe who was wonderful and worked very hard to find the used car with all the options I was looking for and within my budget. The entire buying experience was refreshingly very easy. I was offered extra maintenance contracts but was not pressured to buy. I highly recommend AutoWest Acura of Stevens Creek. More

We canceled the Perma Plate and Dent Wizard options for our new car, and we were told we would receive the refund in one month. After a month, when we did not receive the refund, we called and emailed the our new car, and we were told we would receive the refund in one month. After a month, when we did not receive the refund, we called and emailed the person with whom we had signed the cancellation document, Larry Surroach, and he said he would look into it. After one more month and more calls and emails, when he did not respond, we finally called Acura customer service for assistance, and they were able to resolve the issue in a week. We feel that we were ignored or taken advantage of by the dealer. More

I contacted this dealership because another dealership stated that they could not locate the car I was interested in purchasing. Not only did Mr. Fredell locate the desired car, he secured the car to his stated that they could not locate the car I was interested in purchasing. Not only did Mr. Fredell locate the desired car, he secured the car to his dealership within hours. The price was below the prices quoted by two other dealerships with whom I had spoken. The Sales Consultant, Mr. Desquesnes, was most helpful in explaining the features of the car in great detail. Since we were buyers from out of town, he made certain that we were comfortable in driving our new purchase home. Mr. Surroach, the Finance Manager, explained all of the standard warranties, as well as relating the optional warranties that were available. He was also thorough in his explanation of the sales contract. I was not looking forward to shopping for a new car when my previous car was "totaled". I do like the haggling, the dishonesty, etc. that often goes with making a new car purchase. Plus, I am not very experienced in this arena, as I drive the same car for many years. Without a doubt, everyone encountered at AutoWest Acura of Stevens Creek went out of his way to provide quality customer service. I would recommend this dealership highly to anyone who is interested in purchasing a fine Acura product. Thank you AutoWest Acura for a wonderful new car experience- Melonie Foristiere More

Brought my car in for a simple oil change with a 4-month-old and a 2.5 year-old, waited for 3 hours until closing time...went to check on the status, saw that the entire service department has gone 4-month-old and a 2.5 year-old, waited for 3 hours until closing time...went to check on the status, saw that the entire service department has gone home and that my car was parked out front. Had to hunt down one of the sales people there to ask them for my keys. I'm flabbergasted at how one can leave a customer behind at a business, let alone a mother with 2 young children. UPDATE: They have contacted us since then to try and compensate us for this bad experience. I must say they do try to improve on their customer service, which is always good. More

I have been a customer at this dealership since 2007 where I purchased a brand new vehicle at the time. The sales process was tedious but at the end everything worked out. In 2010, I traded in my 2007 T where I purchased a brand new vehicle at the time. The sales process was tedious but at the end everything worked out. In 2010, I traded in my 2007 TSX and purchased a 2010 TL with tech package. At 100 miles, the vehicle started to make noise from B-pillar; driver seat belt area. After 6 visits, the dealership failed to repair it. On test drives, the noise is present, yet, they refuse to acknowledge it on the paperwork. Furthermore, just last week, Acura Client Relationship sends out one of their representatives to oversee the B-pillar rattle. Upon meeting him, he was a nice and approachable person. However, on the road, when the noise is clearly present, he fails to acknowledge the noise and goes on to say its "extremely faint." As long as the noise is audible, no excuses should be made. He tries to convince me the car is fine and says "we can't fix every problem in your car." Basically, he admits the car has rattles and quality issues, but admits it in an indirect way. At the end, when I go to pick up the vehicle, I was told it was not worth looking into it because from their standpoint, it is a faint noise. The auto service personnel are pushy and at times disrespectful. It took multiple visits to fix some issues that should have been fixed the first time the car went into repair. I learned if a customer approaches them for a repair on a brand new vehicle which is under warranty, they do not put much effort into it in contrast to a customer who has a vehicle is out of warranty and is going to pay them for their work. It is sad to say, I will never work with this particular dealership nor any Acura any longer. As a client, there should be more respect and willingness to work from their side. Definitely, the worst customer service I have seen from both Acura dealership personnel and Acura client relationship personnel. I advise any future Acura interested customer to stay away from this dealership. More

Great buying experience. Fast and efficient with none of the BS I had to deal with at other dealers. Salesperson had great product knowledge and was not pushy. The whole buying process took about 1 hour whi the BS I had to deal with at other dealers. Salesperson had great product knowledge and was not pushy. The whole buying process took about 1 hour which was much quicker than I anticipated. The car I was interested in was also cleaned and detailed prior to my arrival. More

They sold me an extended warranty on a certified car, which wasn't allow. After I found out they promise me to repay me for the amount but hasn't happen, I tried many times to call them to asked about t which wasn't allow. After I found out they promise me to repay me for the amount but hasn't happen, I tried many times to call them to asked about the situation but Ben the used car sales manager doesn't call me back. I tried to talk to the General sales manager but he doesn't call back either. More

Besides have the same first name as me. Johnny was courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to ma courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to maintain it well. however, Johnny was able to prioritze, and was honest about what should be done, what can be done, and what can wait. I felt like he was not about collecting money as i am a piggy bank to cash out on, but a valued customer and that made me trust him a lot more. The service dept is also nice. Within 5 minutes i was asked if i was being helped yet by at least 6 different people. More

I had to take my TL in for the B15 service (timing belt and valve adjustment). They helped me out with the price of the service and gave me a loaner car for the day. My car was very clean when I picked it and valve adjustment). They helped me out with the price of the service and gave me a loaner car for the day. My car was very clean when I picked it up. Over all my experiance was very good with this dealerships service department. More

We purchased a cerified MDX and have had nothing but issues. We cant belive it was certified due to bad tires, blown out speakers, broken rearview mirrors ect. they put directional tires on the car an issues. We cant belive it was certified due to bad tires, blown out speakers, broken rearview mirrors ect. they put directional tires on the car and the car is pulling hard to the right. Because the tires are directional they can't be rotated to cure the issue. I've called the dealership 3 times with no response. More