AutoNation Buick GMC Henderson - Service Center

In 2021 my fan kept running when the car was shut off. I called service and was told this is normal. I drove to Flagstaff, AZ and was told the same thing at the Buick dealer. When I returned home the e I called service and was told this is normal. I drove to Flagstaff, AZ and was told the same thing at the Buick dealer. When I returned home the engine light came on. I called service and was told to bring it in. It was determined that the water pump needed to be replaced. I'm very thankful that I didn't get stuck on the road between here and AZ. I was given a rental car and was without my car for 2 weeks. When I picked up the car, I was told there was another part that needed to be replaced, they didn't have it on hand, but it was ordered, and they would let me know when it was received and ready to install. I called a few times to find out if it had been received and never received a response. I took the car in for an oil change and they notice that the water pump was leaking. They worked on it again but still did not replace the additional part. Moving forward to September 2022, the fan started running again when the car was shut off. I took it in and the part was finally replaced. Buick had my car for 5 days in which it sat for 3 - 4 without anyone looking at it. When I bought the car everyone was very attentive and told me how great the service department would treat me. That hasn't been a true statement as of yet. I hope this repair will last; time will tell next September. More

Service Dept. staff were courteous, waiting area comfortable and clean with free coffee, hot chocolate and lots of vending machine options. Extremely clean restroo staff were courteous, waiting area comfortable and clean with free coffee, hot chocolate and lots of vending machine options. Extremely clean restrooms. More

Jose was very professional, and the service was efficient. We were treated in a friendly manner by all employees that we encountered on the day of service. The waiting area was very pleasant an efficient. We were treated in a friendly manner by all employees that we encountered on the day of service. The waiting area was very pleasant and thank you for the free coffee! More

Ryan was friendly, professional and we bonded immediately- we both are Yankee fans. He took care of my current service requests and advised me of the service that needed to be done the next time immediately- we both are Yankee fans. He took care of my current service requests and advised me of the service that needed to be done the next time I come in. Thank you Ryan. More

Oh wonderful dealership highly recommend to anyone who wants to go through service especially Kenny the underwriter great customer service on top of everything and will give you every option and is very s wants to go through service especially Kenny the underwriter great customer service on top of everything and will give you every option and is very strict. Highly recommend the service department especially very friendly and direct upfront my xxx off to these guys are going to bat for me and taking care of my vehicle. Kenny you’re the man appreciate your help buddy. More

They took care of my car right away Didn't had to wait long very friendly place long very friendly place More

Friendly and efficient, even though it’s a bit far from home every time I come here they make it worth it. Also very honest with wait times and any expected delays home every time I come here they make it worth it. Also very honest with wait times and any expected delays More

Great place, friendly staff, clean, but long wait times for service even with a appointment for service even with a appointment More

Went in for an oil change and a couple minor repairs, they ordered the parts, and I had to return the following weekend for the repairs to be completed. The scheduling an execution was good, and I can't they ordered the parts, and I had to return the following weekend for the repairs to be completed. The scheduling an execution was good, and I can't say enough good things about their shuttle driver Jesse for driving me around 2 Saturdays in a row. The negative and it's kind of an important item... my wife asked me what's that, is that from the Yukon pointing to something in the driveway. It was one of the lug-nuts, it had fallen off. I reinstalled it and then checked all of them myself (4 wheel brake job), and found 2 or 3 others loose; not necessarily loose enough to fall off, but I was able to tighten them easily enough never the less. I called the service office to let them know it happened, I had to leave a voice mail as no-one answered. I believe the mailbox said it was the assistant service manager, and as I'm typing this I've never received a call back from anyone. Even if just to acknowledge it happened and simply apologize. More

In my experience, the service here has always been very professional, informative and accommodating. Denise Kipling always goes the extra mile to make sure you leave satisfied with your service! She has ev professional, informative and accommodating. Denise Kipling always goes the extra mile to make sure you leave satisfied with your service! She has even gone as far as answering questions for me after hours to ensure I was taken care of. More