In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyer's remorse in my dealings with this arguably deceitful dealership. Take a few minutes to read my multiple frustrations with this car and this dealership before deciding if this place is right for you.
I purchased my vehicle with a $3300 Silver Mileage Vehicle Protection Plan in mid March. Four days later during a drive to Flagstaff my entire instrument panel went out on the freeway. My car was still driving but I had no speedometer, fuel gauge, stereo, or AC from Kingman to Flagstaff. It all turned back on after about 30 minutes of being off while we stopped for food. While everything turned out fine this was an inauspicious start in the first week.
A month later my car started having great difficulty turning over the engine. It would take up to three minutes of attempts before it would finally start up, but when I took it in to be looked at I was told it would $152 for them just to look at it despite having spent $3300 on their Silver VPP. I took it to my mechanic (5 Star worthy Exclusive Automotive) who checked it for free while changing my oil, discovered it was dirty electrical connections, and cleaned it for free. Now that's service!
Fast Forward two months later to the final straw incident. I'm running errands all afternoon and on my second to last stop i got in my car and, you guessed it, it wouldn't start. Nothing turned on. A gentleman was kind enough to jump me which turned on all my electronics, but my car would not turn over. No sound from the engine, no clicking, just silence every time I turned the key. I took it to my mechanic who after a complete diagnostic check (again, free) said it was a bad PCM (Powertrain Control Module) after three tests flagged it as the source of the problem. Now this is where I thought that $3300 VPP warranty would finally pay off as this type of issue is explicitly covered. But no, when I towed my car in they tell me the problem is the connectors on my battery were not tightened. So they tightened those two screws, tell me it isn't covered by the warranty because it was battery related, and charge me $152 for tightening two screws. My car had working lights, working stereo, working power locks, working power windows, working instrument panel, but no engine and they expect me to believe the problem was the battery connectors became lose and detached as my car sat idle in the parking lot(I should note both myself and my mechanic checked the battery and its connections)? I just got back from Exclusive Automotive and their computer testing showed all the PCM issues that were flagged before are now fixed even though the dealership apparently did absolutely nothing with the PCM. After reviewing all the evidence I am convinced that this dealership fixed the PCM issues and then proceeded to lie to me about what the problem actually was so my warranty wouldn't cover it.
Buy a vehicle from these guys at your own risk and if you do don't get the VPP. They will do everything in their power to make sure you don't get coverage when you need it most.