AutoNation Buick GMC Henderson - Service Center

I brought my GMC Terrain in for the first service appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did I have any concerns with my Terrain. While verifying my information in the computer my vehicle was already taken to the shop to perform the service. I was offered coffee or water. The service took less than 90 minutes and they also washed my vehicle. I felt very confident in Alain and the service department. The amount of time spent at the dealership was much better than other dealers that I had previously delt with. My next appointment was set up for me and I was wished a great day. Couldn't have been made more welcomed and appreciated by all. Excellent dealership and staff. More

Fast, friendly, comment service. Would highly recommend this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! More

I've always been hesitant to get work done at the dealer because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I had an issue with a "service airbag" warning on the dash. I was told after a diagnostic that a sensor in the front bumper was faulty and needed replacing. In a moment of weakness and fearing that airbag components were out of my league for home repairs, I agreed to have the work done even though the price quoted was over $450. I paid the ticket which had a misc. charges line item of almost $35. When I questioned this, I was told it was to pay for shop incidentals such as towels and things like that. I found this amount unusually high since they only replaced an electronic component that you could hold 3 of in your hand. The next day I took the vehicle back because the "service airbag" warning was still showing on the dash. Now I'm told I have another defective unit but to quell my anxiety of probably another $500 bill, was told I would receive "lots of discounts and no labor charges for the second sensor. Ok, they are working with me I thought. With some research, I found the first sensor was sold to me for $30 more than retail, the second was sold to me at retail minus 10% and that the sensor is available from gm parts direct for half what the first one cost. Ok, now that I'm feeling ripped off, I go under the car to find out how hard the parts are to exchange. They are in plain site, nothing to get out of the way, 1 bolt, 1 electrical connector. $256 labor. My contention after all this is that I was overcharged for the original part and grossly overcharged for labor. There was 1 hour and 45 minutes between my auth. to do the work and when I was told my car was ready. $256 labor. Enjoy that extra money because I won't be donating any more. After hearing from the dealership, I understand half the labor charge was for diagnostics. They realized half the labor was at the wrong higher rate and refunded $40. They had no answer for my complaint about charging $35 for shop supplies to plug in an electronic module or charging $30 more than retail for the part. No way would I trust them ever again. More