AutoNation Buick GMC Laurel

Good customer service ! That's why they are always busy. However if you can find a little time they gonna make it for you.... That's why they are always busy. However if you can find a little time they gonna make it for you.... More

The Service Department was awful. The technician lied to me several times about what time and day my car would be ready. He even told me it was done and when I arrived to pick it u The technician lied to me several times about what time and day my car would be ready. He even told me it was done and when I arrived to pick it up he said the mechanic told him it would be at least another 2 hours, he asked if wanted to wait. The next day I discovered the parts had not even arrived when he told me it was done. More

My service experience was very good this time, but I opted to trade in my Buick. opted to trade in my Buick. More

I've come a few times and never had any problems, this last time, I felt that Service Department needs to improve. I was informed that they did not have the tool needed to turn my tire light off. Better last time, I felt that Service Department needs to improve. I was informed that they did not have the tool needed to turn my tire light off. Better communication with the Service Department. I was informed that a few technicians left early and that's why they got behind in work. More

Service Department needs to improve. Better knowledge of the cars is needed by the technicians. Better communication with the Service Department Manager. Better knowledge of the cars is needed by the technicians. Better communication with the Service Department Manager. More

This dealer ship is where I've received service since acquiring my 2019 GMC Terrain. The service department in particular is outstanding. One person Moseis, always provides the best customer service. He acquiring my 2019 GMC Terrain. The service department in particular is outstanding. One person Moseis, always provides the best customer service. He is always informative, upfront and brings a positive light to the dealership. Keep up the great work! More

Clean, quiet environment. Moses communicated with me every step of this service incident. He carefully explained what would be done & what was done. He also explained the Moses communicated with me every step of this service incident. He carefully explained what would be done & what was done. He also explained the list of recommendations. My vehicle was ready earlier than expected. Nickolas provided a safe, comfortable ride home in the shuttle. More

The customer service there was excellent! Takisha was the model above and beyond representative!! I left smiling Takisha was the model above and beyond representative!! I left smiling More

As a transporter, I was passing through on my way to FL when I had the stressful experience of my truck breaking down. I was not able to get any help from local mom & pop garages but found AutoNation GMC when I had the stressful experience of my truck breaking down. I was not able to get any help from local mom & pop garages but found AutoNation GMC by Google Search. I contacted the service department which was closing in 15 min and was told they could get me in first thing in the morning. The young lady that made my appointment for me over the phone was exceptional and went above and beyond to help me out. Even recommended local hotels for my stay. Despite the dealership having phone and internet problems that morning due to a power outage, I was still contacted by the service writer and kept me updated through the diagnosis process. The Diesel tech determined the problem with the truck was a faulty injector harness plug and was able to make the repairs before the end of his shift. By late afternoon, I was up and running and back on my way to FL. Time was of importance because I was trying to get back to RI for a scheduled cruise a couple of days later. Because of all the GREAT help from EVERYONE that I came in contact with at AutoNation, I am writing this review from my balcony on the cruise ship!! Cannot thank everyone at AutoNation enough and would definitely recommend!! More

friendly personnel, good shuttle service, No car wash, general service good, phone service bad, very difficult to talk with srvice group general service good, phone service bad, very difficult to talk with srvice group More