AutoNation Buick GMC Laurel

3.5 hours to wait for a simple oil change (no tire rotation) while paying double the market rate is absolutely insane. And then it cost me another 4 hours on a different work day because the technicia rotation) while paying double the market rate is absolutely insane. And then it cost me another 4 hours on a different work day because the technician destroyed my tire and had to order a new one. Then THREE hours to change ONE tire. Then another hour because I had to return due to the technician not resetting the TPMS system. I have never seen this amount of incompetence requiring nearly 8 hours to complete an oil change and causing damage to my personal property. Oh, and there's no air conditioning in the waiting area and no lighting in the restrooms. Sitting in the dirty, neglected waiting area with over 80 degree temperatures for nearly 8 hours. The only redeeming aspect to this horrific experience is that the service advisor, Dmitri, was somewhat apologetic and empathetic during the entire ordeal. WORTHLESS SERVICE DEPARTMENT. Why would any kind of customer spend that kind of money to be treated like absolute garbage. You'll be out of business in under 3 years with this level of gross incompetence. GM Corporate will be notified of this experience. More

I have purchased from this dealership numerous times and have always been happy with my purchase. They are professional and kind. My sales person was great. And business was taken care of quickly so I didn' have always been happy with my purchase. They are professional and kind. My sales person was great. And business was taken care of quickly so I didn't have to wait all day like at some other dealerships. More

I have bought 3 trucks from this dealership and 2 of them. When I've brought in for service. Has either been wrecked. Dented or scratched when I got them back. The last time I took a truck there on July them. When I've brought in for service. Has either been wrecked. Dented or scratched when I got them back. The last time I took a truck there on July 3rd. My truck has a crease in it. And my rim is all scratched up. I did not catch it, so now it's on me. More

I dropped my truck day before, for diagnostic. My truck got late start. Dealer not providing loaner and nor transportation to get you dropped off. The next day no one call me. I tried to call bac My truck got late start. Dealer not providing loaner and nor transportation to get you dropped off. The next day no one call me. I tried to call back like 5 times left 2 voicemails still never got called back. I called late afternoon finally someone answer and telling me all need to be done. I authorized some of the work and of course I discussed the price. When I picked my truck up, I got changed for the work wasn’t done. And when I asked for it they cannot explained it to me. I asked for refund. They said, I’ll take 3 months for my money to get back to my acct. i been working all they and tired I don’t want to stand they and argue so I just ask for credit of my $180.00. They only give me 3 free changes oil. This kind of service is not acceptable. The management need to do something about it. More

I had a problem with service I did not ask to be done by a service writer who could not follow the service request . I called asap got ahold of Chris the service manager and told him what happened . He ask a service writer who could not follow the service request . I called asap got ahold of Chris the service manager and told him what happened . He asked when I could return so he could make it right. I said 10:00 AM the next morning. The right work was performed at no cost. Chris and Marcos turned a bad experience into a pleasant one. Many thanks to them for all their help and going above and beyond. Thanks so much Patches49 More

Anthony was awesome! We came in expecting a 2 hour wait and they had us in and out in less than 30 minutes! We came in expecting a 2 hour wait and they had us in and out in less than 30 minutes! More

Highly disappointed, it’s actually one of the worst I’ve ever been to. Their employees seem to know what you’re talking about but it is completely pandemonium on the weekend. I wish I could give it a better ever been to. Their employees seem to know what you’re talking about but it is completely pandemonium on the weekend. I wish I could give it a better rating but unfortunately I cannot. I will be going somewhere else for business, and I drove well over an hour and a half to come here. They also stated that I needed to make an appointment so that Car can be washed from the outside.. More

This is a rating of the on line service scheduling system, the service billing and follow up by the service manager. I scheduled online for an oil change and transmission fluid change, the online sys system, the service billing and follow up by the service manager. I scheduled online for an oil change and transmission fluid change, the online system quoted me approx $38.00 for the oil change and $137.00 for the transmission service. After completion of my service the bill presented to me was $482.96 THAT IS $308.00 MORE THAN I WAS QUOTED ON LINE. I will take responsibility for not pitching a fit at checkout, I knew the bill was high but was unsure by how much, MY MISTAKE. I called the next day and spoke to the service manager, who I will not name here, and he told me he would speak to their accountant, who was in a meeting at the time and get back to me later that day, he also indicated that the dealership would do “something” to remedy the difference between the quoted and billed pricie for the service After not hearing from the service manager the afternoon of the following day I called and left a message asking him to call me regarding the resolution of quote and billing discrepancy. I has now been 3 days since our conversartion and I stil have not heard back from the service manager, I guess he thinks if he ignores me I will go away, but I have other avenues to persue. More

I have been a customer for almost 10 years, and have not been disappointed. They do everything possible to help. been disappointed. They do everything possible to help. More

I am a widowed mother of 2. I need my vehicle working. I rely on service and accommodation. They were late with my service, negligent in communication and did not help to addres I need my vehicle working. I rely on service and accommodation. They were late with my service, negligent in communication and did not help to address nor give me insight on the grinding noise coming from my brakes. For these reasons I cannot recommend to other solo mothers nor my widow community whom need reliable resources in navigating this already challenging life. More